Maranello BMW

Amazing M Performance John and Cassandra are amazing. Just picked up an X3 M40i and what an amazing experience. What an amazing machine with all the tech. I opted for th John and Cassandra are amazing. Just picked up an X3 M40i and what an amazing experience. What an amazing machine with all the tech. I opted for the advanced driver assistance and the car will park itself! Thanks for all your help John! More

Excellent as usual . The car was dropped off at 10 and ready before 12 . I could not ask for more from the service department . I was happy. as usual . The car was dropped off at 10 and ready before 12 . I could not ask for more from the service department . I was happy. More

Sale Service Friendly, Helpful, knowledgeable customer service. They explain the car very detail. They follow up my order very good, and they fulfilled what I want Friendly, Helpful, knowledgeable customer service. They explain the car very detail. They follow up my order very good, and they fulfilled what I want. Also, the after service is excellent. More

Very poor customer service until the right person engaged After almost 1 month (car dropped off the second time for the same problem on June 14), we still don’t have our 2018 x3 back, it’s July 12 today (funn After almost 1 month (car dropped off the second time for the same problem on June 14), we still don’t have our 2018 x3 back, it’s July 12 today (funny how I was asked to comment on my experience by a senior representative from maranello - no response from my reply yet- and by an automated email 3 days later). This is mainly due to a part that needed to come from Germany. This x3 generation has been in full production for ~18 months, there’s NO WAY that it should take over 3 weeks to get the part That is such poor customer service on the part of Bmw. I also don’t know if there was any request to expedite the shipping. Where the maranello problem comes in is the complete lack of communication on any status update. My impression is that once the part is on back order . Zero updates are provided until the part comes in. We found it extremely difficult to get any form of update after we were told the part would take 10 days. Btw, the 10 days turned out to be 23 days. Very disappointed. We finally got to work with Gina and Ariana, they were great. Our other issue which is even more disappointing is that there’s a paint defect that was supposed to be dealt with that wasn’t tracked until a week and a half ago even though it was reported on our first visit. This issue was reported on six occasions (Gina and Ariana being the last time). Two weeks in after speaking with a service advisor, after apologizing about the delays, mentioned that everything would be taken care of (including the paint issues by the time the part gets installed). For the delays, he would ensure to make sure that the interior of the car would detailed (the car is pretty clean, I told him that the only cleaning needed would be to remove the salt stains in the front). With our experience, I’m confident that the cleaning will not happen since the paint issue remained undocumented. We’ll gladly expand on our service experience if you wish. More

Outstanding customer service! Been with Maranello for over 25 years! Outstanding customer service both from a sales and service Perspective! Always on time and schedule (and never Been with Maranello for over 25 years! Outstanding customer service both from a sales and service Perspective! Always on time and schedule (and never any pressure to buy unrequited parts or services)! More

NEW CAR!! We leased yet another BMW from Maranello! Service for our sales rep JP was awesome! We've been loyal customers for over 20 years and love dealing wi We leased yet another BMW from Maranello! Service for our sales rep JP was awesome! We've been loyal customers for over 20 years and love dealing with Maranello! JP made the delivery of my daughter's new BMW X1 so exciting! He had a huge sign with her name printed on it! Made her feel very special. He took the time to go through all the gadgets this vehicle has! ( that's no small task in itself) It was an amazing experience. She will always remember it! Thanks' JP for showing my husband how to use his auto park assist on his 7 Series! lol.-again! I've always had great service with Maranello ! Being it the sales department or service department! They are all amazing! Thanks JP for making it such a great experience for all of us! More

M235i Amazing store and also amazing staff especially Leo for helping me buy my 2014 bmw m235i car is was in perfect condition and came off lease just like Amazing store and also amazing staff especially Leo for helping me buy my 2014 bmw m235i car is was in perfect condition and came off lease just like most of the cars there this mean the car was well taken care of at licensed bmw service shop. More

Went in for a recall and tensioner went I dropped off my car to have the recall on the PCV valve heater done. 10 mins after I picked up my car it stalled at an intersection and the steering I dropped off my car to have the recall on the PCV valve heater done. 10 mins after I picked up my car it stalled at an intersection and the steering wheel locked up. The tension belt came off and needed to be replaced. I immediately called BMW Maranello and told them what happened. They said I needed to bring the car in to have a look at but they are not responsible because the belt could come off anytime. I said that it won’t start and I’m not paying to have it towed only for you to say that there’s a reasonable doubt it wasn’t their fault. Because with cars it is rarely ever 100% conclusive they can pass the buck and this is what was done here. Beyond disappointed in what occurred right after I got my car back and the true lack of empathy and recognition of the damage done to my car. More

Bits and pieces When I went in for an issue, first they diagnosed a part of the problem for 165+tax and asked me to fix it for which I spent over 700. Again the prob When I went in for an issue, first they diagnosed a part of the problem for 165+tax and asked me to fix it for which I spent over 700. Again the problem came, went in for diagnosis and again they were demanding 165+tax for part of the same diagnosis and were forcing me to fix it by paying over 6000. In the first place, I was not sure if the first 700 was needed to be spent or not and very dissatisfied with the way they purposely? diagnosing bits and pieces. More

Service My husband took my car in for the first mandatory service and had a good experience. No major delays. We hope to have a similar experience in the futu My husband took my car in for the first mandatory service and had a good experience. No major delays. We hope to have a similar experience in the future as well. More