Maranello BMW

Slow leak run flat Called service department explained my slow leak issue. They booked me in the next day at my convenience. Lisa took care of me and did a terrific job Called service department explained my slow leak issue. They booked me in the next day at my convenience. Lisa took care of me and did a terrific job. She explained the whole process throughly. Since l had tire and rim protection she took care of all the paperwork and also set up a rental car. Also would like to thank Vince for all of his help. Great job guys!!! By the way Lisa has a great sense of humour....really helps with the whole customer experience. More

Great customer service with detailed and up to date info. Gina is great at what she does and attention to detail is a 10/10. Thanks again for resolving this matter in a timely manner. Gina is great at what she does and attention to detail is a 10/10. Thanks again for resolving this matter in a timely manner. More

positive experience JUst finished working with John Pavunkovic for a lease. He was easy and pleasant during our discussions--no pressure. Our negotiations were all abo JUst finished working with John Pavunkovic for a lease. He was easy and pleasant during our discussions--no pressure. Our negotiations were all above board. Would recommend him to others for lease or purchase of a vehicle. More

Great service and friendly staff. Brought my 328 in for on oil change and received fast friendly service compliments of Gina. Since my 328 was approaching end of lease my wife and l we Brought my 328 in for on oil change and received fast friendly service compliments of Gina. Since my 328 was approaching end of lease my wife and l went to talk with Vince about a deal on a new 2019 330 and he did not disappoint. This will be our fourth BMW with Maranello and so far have been very happy with the overall experience. Highly recommended. More

The right call After leaving my vehicle in for service, I was offered a new X3 in exchange for a dirty rental that would have been given to me. I was very pleased wi After leaving my vehicle in for service, I was offered a new X3 in exchange for a dirty rental that would have been given to me. I was very pleased with the customer service More

Amazing M Performance John and Cassandra are amazing. Just picked up an X3 M40i and what an amazing experience. What an amazing machine with all the tech. I opted for th John and Cassandra are amazing. Just picked up an X3 M40i and what an amazing experience. What an amazing machine with all the tech. I opted for the advanced driver assistance and the car will park itself! Thanks for all your help John! More

Excellent as usual . The car was dropped off at 10 and ready before 12 . I could not ask for more from the service department . I was happy. as usual . The car was dropped off at 10 and ready before 12 . I could not ask for more from the service department . I was happy. More

Sale Service Friendly, Helpful, knowledgeable customer service. They explain the car very detail. They follow up my order very good, and they fulfilled what I want Friendly, Helpful, knowledgeable customer service. They explain the car very detail. They follow up my order very good, and they fulfilled what I want. Also, the after service is excellent. More

Very poor customer service until the right person engaged After almost 1 month (car dropped off the second time for the same problem on June 14), we still don’t have our 2018 x3 back, it’s July 12 today (funn After almost 1 month (car dropped off the second time for the same problem on June 14), we still don’t have our 2018 x3 back, it’s July 12 today (funny how I was asked to comment on my experience by a senior representative from maranello - no response from my reply yet- and by an automated email 3 days later). This is mainly due to a part that needed to come from Germany. This x3 generation has been in full production for ~18 months, there’s NO WAY that it should take over 3 weeks to get the part That is such poor customer service on the part of Bmw. I also don’t know if there was any request to expedite the shipping. Where the maranello problem comes in is the complete lack of communication on any status update. My impression is that once the part is on back order . Zero updates are provided until the part comes in. We found it extremely difficult to get any form of update after we were told the part would take 10 days. Btw, the 10 days turned out to be 23 days. Very disappointed. We finally got to work with Gina and Ariana, they were great. Our other issue which is even more disappointing is that there’s a paint defect that was supposed to be dealt with that wasn’t tracked until a week and a half ago even though it was reported on our first visit. This issue was reported on six occasions (Gina and Ariana being the last time). Two weeks in after speaking with a service advisor, after apologizing about the delays, mentioned that everything would be taken care of (including the paint issues by the time the part gets installed). For the delays, he would ensure to make sure that the interior of the car would detailed (the car is pretty clean, I told him that the only cleaning needed would be to remove the salt stains in the front). With our experience, I’m confident that the cleaning will not happen since the paint issue remained undocumented. We’ll gladly expand on our service experience if you wish. More

Outstanding customer service! Been with Maranello for over 25 years! Outstanding customer service both from a sales and service Perspective! Always on time and schedule (and never Been with Maranello for over 25 years! Outstanding customer service both from a sales and service Perspective! Always on time and schedule (and never any pressure to buy unrequited parts or services)! More