Maranello BMW

Great experience Just picked up my new car. I purchased with Cristina and she was an absolute pleasure to deal with start to finish. Rosemary the business manager also Just picked up my new car. I purchased with Cristina and she was an absolute pleasure to deal with start to finish. Rosemary the business manager also took care of all the financial details perfectly. I am very impressed with the team at BMW Maranello and would highly recommend them to anyone in the market for a BMW. More

M550i Sheena was fantastic at finding me the right answers, getting me transportation, and generally looking after everything as needed. She’s a great addit Sheena was fantastic at finding me the right answers, getting me transportation, and generally looking after everything as needed. She’s a great addition to a very good dealership, and honestly, if she left, I’d probably follow her to her next dealership; that’s how good she is. More

430XI Service Outstanding service! Sheena was fantastic and excellent with communication. The entire process was seamless and smooth from start to finish. They actu Outstanding service! Sheena was fantastic and excellent with communication. The entire process was seamless and smooth from start to finish. They actual service itself was turned around really quick and the shuttle service made things easy on my end as well. More

Our 7th Car off John John is Amazing. Has helped us previously with Honda. Glad to see him at BMW. Hope to pick up 7 BMWs off John. John has always been upfront and ha John is Amazing. Has helped us previously with Honda. Glad to see him at BMW. Hope to pick up 7 BMWs off John. John has always been upfront and had grated our family with respect and honesty. Thanks for everything John. More

X5 service Excellent and quick, done when they said it would be. Giuliano and Brad are awesome. As well as the other girls who were on service that day. Excellent and quick, done when they said it would be. Giuliano and Brad are awesome. As well as the other girls who were on service that day. More

Best Service I drive a lot due to my occupation and require frequent service to maintain my car. Very friendly people, and always accommodating. Visited other de I drive a lot due to my occupation and require frequent service to maintain my car. Very friendly people, and always accommodating. Visited other dealers over the years, however, this service department is the best at this dealership. Andre is second to none, and has always looked after me. Maranello is #1! More

2019 330i delivery Picked up a new 330i and had an excellent experience. This is my fourth 3 series and what an amazing car. They got it right with the seventh generatio Picked up a new 330i and had an excellent experience. This is my fourth 3 series and what an amazing car. They got it right with the seventh generation.... the thrill is back. Vince did a fantastic job and was very accommodating with my requests. Lots of new technology in this baby and Wilson did a great job walking us through the process.l would also like to thank Tabitha for her help and patience. Highly recommended!! More

Summer2019 I recently bought a vehicle from Maranello BMW, overall my experience was very good. From the time I made contact with the social media rep Ashley, to I recently bought a vehicle from Maranello BMW, overall my experience was very good. From the time I made contact with the social media rep Ashley, to sales David & Walter, finance Rosemary and finally Wilson the Closer, the entire transaction was seamless and truly a pleasure to have experienced.....THANKS EVERYONE, KEEP UP THE GREAT WORK!! More

Service I've waited months before writing this review in hopes that the situation would be rectified and I could give more positive feedback but unfortunately I've waited months before writing this review in hopes that the situation would be rectified and I could give more positive feedback but unfortunately that hasn't been the case. I brought my car in for service due to the key intermittently working. In some cases I literally had to hold the key to the vehicle (2017 5 series) in order to unlock or lock the doors. The key had been replaced approx. a year earlier by another dealer and I was having the same issues. After days of attempts they couldn't fix the issue and they asked me to pick the vehicle up. With the endless amount of resources BMW should have (engineers in Germany, etc) I refused. I wanted the vehicle fixed. Note: I'm in a loaner vehicle as well. Maybe a day later I receive a call indicating the loaner vehicle I'm in has been sold (felt a little unbelievable, however who am I to debate this) so I have to bring the loaner back. I return the loaner and I've been told that my vehicle has been fixed. The service adviser gives my keys to a guy to have it washed and brought up. I can see my car from the desk and the guy is walking all over the lot trying to find my car (he cannot because the key isn't working...again). All paperwork states that the key is functional but yet I'm standing feet from my car and I can't lock or unlock my car. Once again, the service department is throwing their hands up and states they don't know what's wrong with it. After expressing my displeasure with the experience and walking to my car, one of the girls comes out and indicates she's going to get the vehicle booked back in and they're going to try some more troubleshooting. I'm away on business the following week so that'd allow them to have the car without having to put me in a loaner. While I'm in Chicago, I receive a call saying they're ordering another key from Germany (it'll take 2-4 weeks to come in, but this should solve my problem). I pick up my car when I get back to the city and I've been using the key that picks and chooses when to work while I patiently wait for the new key to arrive. 6 weeks after I picked up the car, I call the dealer to get a status update on the key. I spoke to a female at first around noon, she couldn't pull up any information while I was on the phone and she asked if she could call me back. At 5pm I haven't received a call back so I make another call. The new individual puts me on hold a couple of times and finally comes back to state the it shows the key arrived (at some point) however they cannot locate it. They have now ordered another key -- that's expected to arrive within a week (don't ask me how we went from 2-4 weeks to 1 week). But needless to say, my confidence level is at an all time low in regards to the service level at this dealership. More

2015 BMW X1 Great experience, thanks Maurizio. No pressure,friendly staff. I have recommended the dealer to several of my friends, This is the second car I pur Great experience, thanks Maurizio. No pressure,friendly staff. I have recommended the dealer to several of my friends, This is the second car I purchased from Maurizio and I will be returning for my next vehicle purchase. More