Maranello BMW

Great people very friendly acknowledge able and explain everything about their service and programs available to you everything about their service and programs available to you More

Very poor service i have with the service advisor for not doing and knowing his job. He Advised that part that causing the problem needs to be change. So parts was changed but after problem still not fix doing and knowing his job. He Advised that part that causing the problem needs to be change. So parts was changed but after problem still not fixed. Went back and complained to him why still the same even with the new parts. He said to me he doesn’t know. He took my car in after a long waiting he told us that the steering wheel and all the parts that are needed to change and plus it needed to flush the steering fluid that will cost me $14,000 more Including wheel balancing. My Car is not even 60,000 km and it needs now a steering wheel replacement. I went there because i am complaining for wheel stiffness.I already spend closed to $1500 on the parts that he told me to changed at the beginning now he’s telling me that it will cost me $14,000 plus to fix the stiffness. I am so disappointed with this guy and I will never gonna be back to that dealer any more! More

Excellent service very professional service friendly service representative no issues on work completed efficient and friendly service representative no issues on work completed efficient and friendly More

Had my x3 serviced by Rob lico. It's because of people like him I'll continue going back. Rob is very knowledgeable and took his time explaining. Thank you Rob It's because of people like him I'll continue going back. Rob is very knowledgeable and took his time explaining. Thank you Rob More

I recently had my vehicle serviced at Maranello BMW, and once again, the experience exceeded my expectations. From Sandro to my technician, Rob, the level of professionalism, communication, and attention to once again, the experience exceeded my expectations. From Sandro to my technician, Rob, the level of professionalism, communication, and attention to detail was outstanding. The team consistently goes above and beyond to ensure customers receive exceptional service and feel valued throughout the entire process. It’s clear that customer satisfaction is a top priority, and that commitment is reflected in every interaction. In my opinion, Maranello BMW is one of the finest dealerships in the area. Their dedication to quality service, knowledgeable staff, and exceptional customer care keeps me coming back with confidence. I highly recommend them to anyone looking for a premium dealership experience. Thank you, Sandro, Rob, and the entire Maranello BMW team for another excellent service visit! More

Sandro in service goes over and above every time I am in for service, outstanding communication and follow up. for service, outstanding communication and follow up. More

The service was completed as expected. had to wait for a part. other than that all was great had to wait for a part. other than that all was great More

Kept me informed and world to return car same day. Advisor (Sandro) was very knoledgable Advisor (Sandro) was very knoledgable More

Very impressed with Maranello BMW. Excellent customer service. The mechanic did a wonderful job servicing my car. The staff were very friendly and helpful. Sandro is the person I usual Excellent customer service. The mechanic did a wonderful job servicing my car. The staff were very friendly and helpful. Sandro is the person I usually contact. Very helpful and professional. More

I leased a 2026 BMW iX xDrive 60 here in December 2025. Three issues were never resolved despite months of formal complaints. SUMMER TIRES: Delivered in December with summer-only tires and no plain-lang Three issues were never resolved despite months of formal complaints. SUMMER TIRES: Delivered in December with summer-only tires and no plain-language warning. The car was undrivable in the first snow. I had to buy winter tires at my own expense. SECURITY DEPOSIT: Every written quote I received showed $0.00 for the security deposit. At the moment of signing, $1,400 was suddenly required as a separate payment. No explanation was ever given for why all prior quotes showed $0. SIRIUS XM: The complimentary 6-month subscription was never activated at delivery. I had to sort it out myself months later. When I escalated formally, I was told a signed contract means nothing can be done. I was also discouraged from contacting regulators. Complaints filed with OMVIC (ref. #00047823) and BMW Canada. CUSTOMER SERVICE: 1/5 | QUALITY OF WORK: 1/5 | FRIENDLINESS: 1/5 | OVERALL EXPERIENCE: 1/5 | RECOMMEND: No More