Maple Toyota

THE MECHANIC DIAGNOSE MY TACOMA WRONG!!! I brought in my toyota tacoma for service for see what was wrong with my 4x4 because it wasnt working properly. they said it was my front diff actua I brought in my toyota tacoma for service for see what was wrong with my 4x4 because it wasnt working properly. they said it was my front diff actuator that wasnt working. so i paid $125 for the diagnostic... so i went some where else to get a second opinion to look at it, they said it was not the front diff actuator... so i called back maple toyota to see if they would diagnose my truck again because i paid $125 already for the diagnostic before...the service lady Claudine Jagnandan was so rude! she said no, put me through to the service manager Pascale...left a message never called back or even pick up his phone??? that Claudine is so rude!!! she is like a wolf in sheeps clothing!!! I will never go back there again to fix or buy anything!!! Im very disappointed with their service!!!!! More

Toyota Sienna I bought my new Toyota Sienna SE model from Maple Toyota. Thanks to Harris Arora our Sales Advisor who made the whole buying experience very easy for I bought my new Toyota Sienna SE model from Maple Toyota. Thanks to Harris Arora our Sales Advisor who made the whole buying experience very easy for us. Harris has excellent product knowledge, he walked us through all the different models including Toyota Highlander and took us to test drives multiple times. He also helped us getting a good deal including extended insurance and went out of his way to get the Van delivered as soon as possible as we had our family road trip planned. If you do plan to visit Maple Toyota, Get in touch with Harris, you wont be disappointed. More

Excellent We thank Mr. Kambiz and Kevin for assistance and help. May the best of luck to you and the whole team of Toyota. We recommend this branch to our frie We thank Mr. Kambiz and Kevin for assistance and help. May the best of luck to you and the whole team of Toyota. We recommend this branch to our friends for thier great service. More power! More

Leased a RAV4 with Salman's helpful assistance! Salman was very helpful and patient with my husband and I as we decided on which vehicle to select. He was very knowledgeable and informed us about se Salman was very helpful and patient with my husband and I as we decided on which vehicle to select. He was very knowledgeable and informed us about several cars in depth. We were very impressed with his professionalism and care for his customers. He also responded quickly when we needed to reach him, even if it was just for a quick question! THANK YOU Maple Toyota! We are very happy with the experience overall. More

Job not complete Terrible service! When the car was initially purchased there was a chip on the windshield and one of the break lights were out. Toyota refused to fix Terrible service! When the car was initially purchased there was a chip on the windshield and one of the break lights were out. Toyota refused to fix it after making it clear to us that the damages would be covered. When we tried to get a hold of the sales advisor Andrea, he became non responsive. We have been given the run around and have been told lie after lie. At this point we are beyond frustrated and fed up. When we attempted to get the issue resolved we were given incorrect information which resulted in our vehicle having to stay at the Maple Toyota service center for 2 days. we expressly stated that the windshield needed to be fixed, when it was done we receive a phone call stating that it was fixed but what we came to find out was that they did not fix it at all and said we were not covered. More

Miserable Customer service and Not a Trustworthy place I used to bring my 2 vehicle for service since ladt few years. Today, I picked my car after their maintenance service and paid $150 which includes al I used to bring my 2 vehicle for service since ladt few years. Today, I picked my car after their maintenance service and paid $150 which includes all lubrication to the hinges and door contacts etc. Top up all fluids and general check up. When I pick up the vehicle, there was a big black hand mark at the front. No fluid was topped up. And hinges were dry. After asking the service manager and calling the technician who performed the service found out that the fluid went low by driving from garage to the parking and hinges get dried in 10 minutes so you see no lubrication on thr hinges etc. Both the service manager and tech. Was arguing and not willing to solve the issue. It is really disappointing that dealer does this kind of service and breach the trust of the customers. I would not go there again. More

Broken promises and Services not performed Purchased a used 1-year old Prius from Maple Toyota. As part of the deal had requested (and had approved) the provision of a portable booster. Remin Purchased a used 1-year old Prius from Maple Toyota. As part of the deal had requested (and had approved) the provision of a portable booster. Reminded the salesperson multiple times. Still no booster. Gave up - still annoyed. Will not buy from them again. Ever. Took the car in a few months later for its first service and they quoted $1500 of work that was needed on my brand new (to me) car. I would have expected that they would have changed the air filter, for example. Nope - it had never been changed and seeing the history from the former owner, he never did it either. The brakes needed work (1 year old..). Took the car in to my old dealership (Don Valley North Toyota) for a second opinion. Let's just say I won't be going back to Maple for service again either. Not impressed. Too bad as they're close to my work and that would have worked out better for me. More

Terrible Service My wife booked an appointment 2 weeks in advance to get her snow tires on, and have the regular oil and filter service. She arrived at 9am, the time My wife booked an appointment 2 weeks in advance to get her snow tires on, and have the regular oil and filter service. She arrived at 9am, the time of her appointment. She sat in the waiting area for an hour, and went up to the service counter to ask when her car was going to go in the shop. The service advisor did not give any information. Half hour later, she went up again to ask. Again, no apologies or information. Finally, she saw her car go in the shop. After another hour, she again went to the service counter, and they did not apologize, or do anything. Finally, after 3 hours, her car was ready. Did they apologize? No. They don’t care. What is the point of booking an appointment? She won’t ever go back there, and neither will I. More

Viraj Patel- You stand out!! Hi Viraj, We would like to thank you for guiding us in purchasing our Toyota Sienna. Our family walked into the dealership with an open mind of Hi Viraj, We would like to thank you for guiding us in purchasing our Toyota Sienna. Our family walked into the dealership with an open mind of make, model and price. You listened to us, understood our needs and made your recommendations on the various options that are best suited for us. While you guided us, you also gave us the space and time to make an informed decision. You also were mindful that the decision was going to be made by the family - parents and kids, and attended to all of us equally well, balancing the parents and children (daughters - 14 and 8 year old), with calm, patience and professionalism. Pleasant Personality and easy to speak to!! Thank you! By far you have been one of the BEST product advisors that have served us. Wishing you the very best in your career and am confident that you will continue to provide excellent customer service to me and many more exisiting and new customers alike. I am sure Maple Toyota is proud that you are part of their team. Keep up the good work and continue to excel!! Warmest Regards, Vrushali and Sujay More

Great services, great people. My husband and I were very very with the service we received from Maple Toyota when we purchased the 2017 RAV 4. My My sales Person, Mr. Salman Saeed My husband and I were very very with the service we received from Maple Toyota when we purchased the 2017 RAV 4. My My sales Person, Mr. Salman Saeed and Umer Shahid, and my Financial Service Manager, Mr. Michael Le, were very patient and helpful in helping us with the process of selecting the model, testing driving and finalizing the payment. Great services, great people. I will definitely recommend my friends and clients to Maple Toyota. Thanks. More