Maple Ridge Volkswagen

TOP NOTCH EXPERIENCE In September I purchased a New 2016 VW Touareg at Maple Ridge Volkswagen. My salesman, Charles Tomozer and Sales Manager, Adam Walker were great. Ch In September I purchased a New 2016 VW Touareg at Maple Ridge Volkswagen. My salesman, Charles Tomozer and Sales Manager, Adam Walker were great. Charles is very knowledgeable and answered many of my questions. What I really liked is, if he did not know the answer to something he would say so and find out the information from other sources. Charles came with my wife and I on our test drive and showed us all the features. Adam was instrumental and very helpful in grinding out a fair and final price. He also made sure my needs were met and never once tried to sell me something I did not want. When I go into the dealership I am greeted with a smile from the receptionist and other salesmen who are always very friendly and willing to help. I have also experienced dealing with the Service Department. I had a problem with the memory buttons for setting up the driver’s seat position as it did not seem to be working. They got me in, fixed the problem and I was out in a timely manner with a clean washed car. I STRONGLY RECOMMEND Maple Ridge VW to anyone looking for a car. They can also get you a great price on other Manufacturers Makes and Models, not just VW. Charles and Adam are friendly, knowledgeable and very professional; they take the stress out of buying a car. One other thing worth mentioning is two months after I bought my SUV Charles followed up with a phone call last week just to see how I was doing and if I had any questions he could help out with. More

The Best Sales Specialist and The Best Team When we went to Maple Ridge VW we, my friend and I, weren't sure if we can still have the promotion that the dealership was offering one or two weeks When we went to Maple Ridge VW we, my friend and I, weren't sure if we can still have the promotion that the dealership was offering one or two weeks past. Trevor had been very helpful and so as Rob and Scott. Trevor made sure that he explained a lot of options the Tiguan has and very patient in explaining things again when we asked questions about the car. He is very knowledgeable and you'll know that he loves what he does. Thank you Trevor for all your help and I will recommend you and your team to others. More

Friendly knowledgable staff Great overall experience Honest and friendly Great test drive and found the perfect truck just what we wanted Made buying experience very easy and Great overall experience Honest and friendly Great test drive and found the perfect truck just what we wanted Made buying experience very easy and stress free More

2016 GTI I popped into Maple Ridge VW to see what options I had with a trade in. Charles provided me with all the options, information, and patience I could ev I popped into Maple Ridge VW to see what options I had with a trade in. Charles provided me with all the options, information, and patience I could ever ask for. He is friendly, relatable, and is extremely knowledgeable on all the products VW has to offer. I would seek out Charles again if I ever wanted to do business in the future. Go for a visit and pick his brain! More

Exceptional Service! A huge thank you to Charles Tomozer for his help, courtesy and professionalism . He made the process smooth and stress free. Also thank you to the re A huge thank you to Charles Tomozer for his help, courtesy and professionalism . He made the process smooth and stress free. Also thank you to the rest of the team Rob, Brianna and Ben for your help. I will be happy to recommend Charles to anyone looking for vehicle. More

excellent Customer Care This is my third car with Maple Ridge VW. The service is always excellent and I love VW so I have never sought out any other dealership. Charles, my This is my third car with Maple Ridge VW. The service is always excellent and I love VW so I have never sought out any other dealership. Charles, my product specialist, was friendly and knowledgable. He knew that I did not need to trade in my Golf but he took the time to show me that it was good to trade in. I am glad I did. The kids are excited that there are now four doors instead of two.Thanks for all your hard work Maple Ridge VW. More

Excellent Service!! If you go the Regency VW page, you will see that I was far to be impressed wit the service we received so we drove 10 more minutes to Maple Ridge VW a If you go the Regency VW page, you will see that I was far to be impressed wit the service we received so we drove 10 more minutes to Maple Ridge VW and gosh was it worth it. I cannot remember the name of the person who greeted me right at the front door politely (not a pushy salesman) then redirected me to service as it is a little confusing if it's your first time there. I had call the day before to bring the car in before the warranty expires and Doug made sure I was being taken care of by asking the right questions to solve our recurring sunroof leaking problem. As the sunroof frame has been replaced 4 months ago, we sure thought that that was the cause again. However, before getting into the big labour of removing the roof, they quickly found out on the spot that one roof drain was clogged. They did the work on site for free taking a mechanic off another job to serve me right away. Solve the issue within 10 minutes and off I was. They didn't charge me anything for this quick fix. I sure will be returning to this location and so should you! More

Wonderful Staff and Knowledgeable Trevor was very knowledgeable and was able to give me lots of options for my first "new" vehicle. He knew each car in and out. He is the most helpful Trevor was very knowledgeable and was able to give me lots of options for my first "new" vehicle. He knew each car in and out. He is the most helpful sales rep yet , since I had started car shopping 6 months ago. He knows how to get a "need" and "want" all in one.They understand having a budget and will get you into that special car. I ended up buying a 2012 GTI and couldn't be happier. More

Rob very pleased I had been looking at the Sportswagon for quite some time , popped in Monday and talked with Trevor, extremely knowledgabke on the car inside and out. I had been looking at the Sportswagon for quite some time , popped in Monday and talked with Trevor, extremely knowledgabke on the car inside and out. I did not have time for a test drive came back Wednesday, Trevor was off so Chris steped in and he too was very helpful as well on my test drive, really liked the car. When it came down to price, Adam one of the managers was very very helpful in the trade in and price on of the car, overall a very good experiece, many thanks to all and look forward to picking up the car today!! More

Amazing My 2004 Jeep liberty engine suddenly died, so I started looking online at cars and then decided to go into the nearest Volkswagen dealer close to my p My 2004 Jeep liberty engine suddenly died, so I started looking online at cars and then decided to go into the nearest Volkswagen dealer close to my place, I went in and was immediately greeted by Charles Tomozer, all the staff were so happy and friendly, it was so refreshing not to have the negative vibes and high pressure that I had experienced so many other times, from other car dealerships over the years, he made me a coffee and we sat down as he asked me what I was looking for as my wish list. After I told him, I sat relaxing as he went to do some research, he then came back, a short time later, to tell me that a 2013 VW turbo Beetle, that had recently came in, matched what I was looking for. Charles took me outside to check the vehicle out and said I could take it for a test drive for a couple hours, I went back and then ended up having it over the weekend, no pressure. I came back Sunday night and after some friendly negotiations with both Rob and Charles, I purchased my new VW. Charles was very informative and helpful showing me the different features and helping me set up my blue tooth, etc. I have to mention that even the finance man, Ben, was friendly and went over every thing explaining all the fiance paperwork thoroughly with me Tuesday I dropped off my car to have a few things fixed and the car detailed as agreed upon, I'm excited to get it back as so far I LOVE my new purchase. I can honestly say that this was my best experience buying a vehicle ever. I would definitely recommend this dealership. More