Maple Ridge Volkswagen

Jeep trade for Ram Came in looking for a trade-in on my Jeep hoping to get a truck which I needed for work. From the start, they worked within my budget and needs an Came in looking for a trade-in on my Jeep hoping to get a truck which I needed for work. From the start, they worked within my budget and needs and found the right fit for me. Even gave me the car overnight to truly test it out and get comfortable with no problem. A great experience. More

First visit and happy with service After purchasing my Audi at a partner dealer I took it to MR Volkswagen for routine servicing. The process of booking a service appointment was quick After purchasing my Audi at a partner dealer I took it to MR Volkswagen for routine servicing. The process of booking a service appointment was quick and professional. On the day of my appointment I was provided courtesy transportation back home while my vehicle was serviced and it was washed and vacuumed on pickup. There was a hiccup with a loyalty program from another dealer. Even though I didn't purchase my vehicle at this location Jess was quick to contact the dealer and her own Service Manager to assist in rectifying the issue quickly and were polite and empathetic. Great overall experience. More

Good Services from Trevor Neely Trevor has made my new car purchase a wonderful experience. We sorted out lots of issues by email exchanges first, spent the test drive visit briefly, Trevor has made my new car purchase a wonderful experience. We sorted out lots of issues by email exchanges first, spent the test drive visit briefly, and agreed on the price by further email exchanges. Trevor was helpful when I picked up the car. He showed me features of the car and arranged service appointment for shield protection/splash guards. I appreciate his professional service and his knowledge on the car certainly has made my hands-on easier. Keep up the good work. More

It all went incredibly well. This is the second car we have bought here in the last 2 years. Service was friendly, efficient and professional. Buying a car can be overwhelming bu This is the second car we have bought here in the last 2 years. Service was friendly, efficient and professional. Buying a car can be overwhelming but the VW representatives were helpful and made us feel that the customer is important. An excellent team! More

Above and beyond customer service! 3 months ago I recieved a call from an amazing gentleman Lorentz who throughly explained the TDI emmision to me for my Jetta. It was amazing how much 3 months ago I recieved a call from an amazing gentleman Lorentz who throughly explained the TDI emmision to me for my Jetta. It was amazing how much time he was willing to take out of his day to give me an excellent customer service experience by answering all my questions and concerns, same day we also met Rob, his manager, who was very humble and understood returning the TDI had a huge emotional effect. In return for our TDI we then started to look around for another vehicle and since we are a family of 5 we decided we should upgrade to a 7 seater. We then decided from there after researching all the popular SUVs in the market that we will be buying the VW ATLAS. It was 2 and a half months ago that we had pre-ordered the Atlas and we were told estimated arrival date will be end of August/beginning of September. In between all this time Rob and Lorentz had always kept me updated on status changes on the ATLAS at all times. Aug 18 2017- the day had arrived to give our TDI Jetta back, 1 day before I was told by Rob that the ETA on the ATLAS is max 1 week. We drove into the Maple Ridge VW dealership where my husband and I were in SHOCK to see our new 2018 VW ATLAS parked, all dec'd out with a ribbon. I say this was one of the best days and surprise of my life. Maple Ridge VW has not only made the returning experience of the TDI great but had also made the buying experience of our new ATLAS excellent by delivering above and beyond customer service with thier professional yet friendly nature and by treating us not like customers but instead like thier own family. I will continue to be a loyal Maple Ridge VW customer and will continue to recommend all friends and family (despite the toll bridge I have to cross)!!!! Thank you for everything ROB and Lorentz! More

Poor accountability After purchasing a vehicle from vw we had major issues with it just 3 weeks after Buying it. the issues went on for 6 months, and still now. It's lit After purchasing a vehicle from vw we had major issues with it just 3 weeks after Buying it. the issues went on for 6 months, and still now. It's literally been in the service dept more then in my driveway. We asked them for a different vehicle, they apparently could not find one of the same value, always trying to up sale us. Or say there was nothing they could do. Very challenging to deal with. Not understanding of the safety issue and no compensation for the inconvenience of having to take the vehicle in for service week after week. They would give it back with the issue being unresvolved. Took many calls and emails to get ahold of the manager. Kept getting past on to different people. Probably because they knew they should do more to help us due to the major electrical issue we were having right from the start. They say they "certify" the used vehicles they bring in. But we aren't sure what that means, as the issues we had should have been noticed. Would never recommend this dealership or go back More

Best buying experience Our first contact was online as we were very specific in our interests vehicle wise. When the right set of wheels came along they were great at workin Our first contact was online as we were very specific in our interests vehicle wise. When the right set of wheels came along they were great at working hard for us to meet our every whim (including getting the leather interior done). Being from out of town we were pleased to see how far they went to put up with our schedule changes. All in all it was the best buying experience I have had. Thanks again Trevor! More

Excellent customer service with a personal touch Our experience with Maple ridge Volkswagen was very pleasant and streamlined. The staff is very friendly and knowledgeable. There were no questions le Our experience with Maple ridge Volkswagen was very pleasant and streamlined. The staff is very friendly and knowledgeable. There were no questions left unanswered. I would definitely recommend them to my friends and family. Especially, Adam and Blake were extremely helpful throughout our car buying experience. They truly know how to make the customer feel special. Thank you guys. More

Jetta TSI Wolfsburg Trevor was super knowledgeable on the cars, able to point out all differences between the models. And once purchased, Trevor gave a nice in-depth orie Trevor was super knowledgeable on the cars, able to point out all differences between the models. And once purchased, Trevor gave a nice in-depth orientation on the car. Perfect sales experience, friendly staff, highly recommend! More

Thanks you for your smooth transaction! Excellent The drive all the way out to Maple Ridge was well worth our effort. A very pleasant group of people that are easy to deal with. The drive all the way out to Maple Ridge was well worth our effort. A very pleasant group of people that are easy to deal with. More