Maple Ridge Volkswagen

Couldn't be happier! Highly recommend this dealership before going to any other dealer! Great environment, and helpful staff. Finance manager and sales person were incredi Highly recommend this dealership before going to any other dealer! Great environment, and helpful staff. Finance manager and sales person were incredibly helpful and understanding of my situation, and did everything they could to get me into the vehicle I wanted. In the end everything worked out, I love my new car!! Thank-you! More

Easy Going great Deal Just purchased 2016 gmc pickup Christian is an awesome guy to deal with,...made it a great deal and enjoyable purchase! Worth a long trip to get a Just purchased 2016 gmc pickup Christian is an awesome guy to deal with,...made it a great deal and enjoyable purchase! Worth a long trip to get a great deal. Thnx guys! Graham More

"At last, It's ALTAS for me!" After visiting a few dealers and still undecided, we just walked in without any appointment. Blake did a great job. He knows what he is doing and j After visiting a few dealers and still undecided, we just walked in without any appointment. Blake did a great job. He knows what he is doing and just the way we like it . . . not pushy. From Blake to Adam to Scott and Sammy, they are all very professional. It was a smooth negotiation and went home happy. We love the spacious interior of ALTAS and the features of it. Highly recommended. More

"Great staff!" Especially Blake Just picked up a 2017 Hyundai Santa Fe Sport Se from them. Blake did a awesome job making it a nice and smooth experience. The rest of the staff were Just picked up a 2017 Hyundai Santa Fe Sport Se from them. Blake did a awesome job making it a nice and smooth experience. The rest of the staff were great to deal with. More

Rotten tomatoes I'm not impressed with Maple Ridge VW work ethics. They promised to call me back, and help me with a 2015 VW Golf that they charged me $40,0000.00 for I'm not impressed with Maple Ridge VW work ethics. They promised to call me back, and help me with a 2015 VW Golf that they charged me $40,0000.00 for. Yes, that's right. Forty thousand dollars. Back in June, they stated they would trade the car in for an older model, something that I could afford. It was my very first brand new car. Always check what you are signing. Seems obvious, I get it. I suppose I never thought anyone with a proper moral compass would charge another human double the cost for a car? Days turned to weeks, weeks have now turned to months. Nothing. Please don't go alone to this dealership. Take someone with you that understands that the dealers are conditioned how to sell. They absolutely took advantage of me, I have a learning disability, and should have taken someone with me. They were just so nice, and worked so hard for me (well, for my money). Then disappeared......................... Thank you, Maple Ridge VW for teaching me a hard lesson. The hardest lesson I have ever learned in my life. Never trust a car salesmen. More

Brand new Jetta makes me a happy lady! I went in looking to upgrade my jetta. I left with a brand new one that I’m in love with. Rob is amazing and I have to thank Lorne and Lorentz too for I went in looking to upgrade my jetta. I left with a brand new one that I’m in love with. Rob is amazing and I have to thank Lorne and Lorentz too for all their work! Everyone was super helpful and got everything worked out for me. More

Very impressed! Just bought a 2015 Ram Crew Cab Sports Truck and was delighted with the professional service and integrity of the management and sales staff. Would d Just bought a 2015 Ram Crew Cab Sports Truck and was delighted with the professional service and integrity of the management and sales staff. Would definitely recommend them to family and friends. More

Poor Customer Service I had an error reading "ACC and Front Assist Not Available". I booked an appointment at MR Volkswagen. I told them I had my windshield recently replac I had an error reading "ACC and Front Assist Not Available". I booked an appointment at MR Volkswagen. I told them I had my windshield recently replaced. They said it would have nothing to do with that. They later called me and said I'd have to book another appointment so they could send it out as they didn't have the technology to solve the issue. I needed a loaner because it would take some time. I booked 3 appointments after that and each time I got there, the loaner wasn't available. When I complained I was told they were thinking of not offering the loaners to customers anymore. I finally got a loaner over a month later, and after being without my car for several days, they called and said the auto glass company should have put a specialized VW windshield in for the front sensors to work. No one at the service centre knew about this technology. My complaint, though, is regarding the face-to-face service. Not customer centric by any means. When I did post a complaint onto the VW FB site, it went unacknowledged. I now have the specialized windshield and will need to take it to a different VW service centre for calibration. More

Great experience. Trevor is a very pleasant young man. Friendly staff, very helpful. Felt that we really got value for our $$ We are going to refer my husbands parents to this dealership to deal with Trevo Friendly staff, very helpful. Felt that we really got value for our $$ We are going to refer my husbands parents to this dealership to deal with Trevor. . More

Personalized approach earned my trust and business I had been delaying car shopping for over a month because I was worried about the hard, aggressive sales approach I've been confronted with in recent I had been delaying car shopping for over a month because I was worried about the hard, aggressive sales approach I've been confronted with in recent experiences. I stumbled upon Maple Ridge VW just simply by looking online for a very specific product - a used 2017 Tiguan. After a generic form I filled out online, I was immediately contacted by Charles - most importantly by phone call, which was a good personal touch. He instilled confidence in me right away that he would help me find exactly what I was looking for and make my long journey from Vancouver worth it. When I met Charles at the appointment time, he did something that I was very impressed with - he sat down with my husband and I got to know us on a more individual level, and was very thorough in asking for all the specifics we were looking for in a car. Based on that information, he selected vehicles he thought would fit our needs. He carefully went over the vehicle features and instilled confidence in us that he was very knowledgeable about the product. The test drive was very pleasant and gave both of us high confidence in the vehicle would suit us. The price negotiations were then handled by Adam, who was pleasant, honest, and knowledgeable. Once a deal was struck, we sat with Rhys to iron out all the details in financing - this process took much longer than excepted; we felt could have been more efficient or streamlined. However, everyone that we interacted with was quite personable, trustworthy, knowledgeable, and we felt well taken care of. We are very happy with our new vehicle and felt out trip out to Maple Ridge from Vancouver was definitely worth while. More