Maple Ridge Volkswagen

Does not honor warranty I bought a 2015 tiguan for my daughter.Took it for a test drive car was great,drove excellent,overall condition great.Bought the vehicle,addedd extra I bought a 2015 tiguan for my daughter.Took it for a test drive car was great,drove excellent,overall condition great.Bought the vehicle,addedd extra winter tires and rims which they installed in a timely matter for my long trek back to the north coast.After about an hour of driving I noticed a round crack in the touch screen display which I did not notice upon purchase.The crack is very hard to see and there is one button on the touch screen that does not work.I called back my salesman Blake Morrow and told him,he said no problem since the vehicle still has warranty I can take to Hub City motors in p.g for repair.I was happy with this until I took it in for the repair,Hub City said no coverage so I called Blake he said no issue I will contact them.Well three weeks later,multiple emails,calls to managers my daughters car is still not fixed.No reply back from latest emails or message left for general manager.Initial buying experience was very good,but they don't honor there warranty as promised. More

Passat 3.6L Mr. Dino is the man that you can depend and trust you have to go and meet him if you ever try to look for a car /truck/suv This dealer is the best Mr. Dino is the man that you can depend and trust you have to go and meet him if you ever try to look for a car /truck/suv This dealer is the best in lower mainland Amazing service!!! More

Lowballed my trade-in appraisal I wasted my afternoon to wait about a call that never came for a trade appraisal. Once received the sms from salesperson, (I had to send him a SMS at I wasted my afternoon to wait about a call that never came for a trade appraisal. Once received the sms from salesperson, (I had to send him a SMS at the end of the day) their trade appraisal was very low and I had the feeling they tried to rip me off. The sales manager never apologize for wasting my time to wait the phone call. When I talked to sales manager, he tried his best to devaluate my car saying it’s an Eastern car, so it affects negatively his general shape even though the car has been driven their for his first 3000km out of his current 18700km (the balance of milage has been done in Western Canada). I didn’t like my experience overall. More

Fantastic experience Thank you to our sales consultant Noah and sales manager Robert for making my daughter’s first car purchase a special experience. They listened to our Thank you to our sales consultant Noah and sales manager Robert for making my daughter’s first car purchase a special experience. They listened to our needs and budget and delivered! We couldn’t be happier. I would not hesitate to recommend them. Thank you so much! We’ll be back when it’s my turn for a new car. More

Great Experience Thank you to our salesman Duke for going above and beyond to find us the perfect vehicle. Thanks to Rob the Sales Manager for giving us a fair deal. V Thank you to our salesman Duke for going above and beyond to find us the perfect vehicle. Thanks to Rob the Sales Manager for giving us a fair deal. Very professional and courteous staff. Would defin itely recommend!!!!!! More

Easy, simple and enjoyable experience!! From the moment I got on the lot, I was greeted by Dino, he asked me what I was looking for and he gave me everything I asked for, he never pushed a c From the moment I got on the lot, I was greeted by Dino, he asked me what I was looking for and he gave me everything I asked for, he never pushed a car on me which made this experience very enjoyable!! Overall dealing with the guys at VW Maple Ridge was an awesome experience. There fair and understanding and do everything they can to get you the price that suits you and not them !! Highly recommend going to buy a car off these guys !!! More

No Communication My interaction started out out decently well. Then my Rep Dino stopped returning calls and texts. It has literally been a week since his last response My interaction started out out decently well. Then my Rep Dino stopped returning calls and texts. It has literally been a week since his last response. I chatted in to ask for information and to get someone to get in touch with me. On multiple occasions the third party chat rep assured me someone would be in touch in a reasonable amount of time. It has been days for that as well. More

Blake was so helpful and got everything I want! I’ve only ever got my cars from Volkswagen maple ridge and I wouldn’t go anywhere else. I highly recommend them! Blake was so helpful and patient! I’ve only ever got my cars from Volkswagen maple ridge and I wouldn’t go anywhere else. I highly recommend them! Blake was so helpful and patient! More

KNOWLEDGEABLE STAFF THE TEAM HERE IS VERY KNOWLEDGEABLE AND HAPPY TO ANSWER ANY QUESTIONS ABOUT THEIR VEHICLES. I HAVE BEEN DEALING WITH THIS LOCATION FOR OVER 12 YEARS THE TEAM HERE IS VERY KNOWLEDGEABLE AND HAPPY TO ANSWER ANY QUESTIONS ABOUT THEIR VEHICLES. I HAVE BEEN DEALING WITH THIS LOCATION FOR OVER 12 YEARS NOW AND WILL BE AGAIN IN THE FUTURE. THANKS ADAM WALKER! More

Love my car My experience was impeccable. Kyle is an awesome young man and I found him very knowledgeable. He does his job well and he spends time explaining th My experience was impeccable. Kyle is an awesome young man and I found him very knowledgeable. He does his job well and he spends time explaining the process of buying a new car. Very helpful and personable. I was firm on my financing and Rob was able match my needs. Kam was great with processing the paper work. My overall experience was awesome from beginning to end. I love my 2019 black jetta. More