Maple Ridge Volkswagen

Couldn't ask for better! As a young woman (who unfortunately is not mechanically inclined) I have been lucky enough to have such an amazing and comfortable experience here at As a young woman (who unfortunately is not mechanically inclined) I have been lucky enough to have such an amazing and comfortable experience here at Maple Ridge Volkswagen. I have brought my vehicle here multiple times for service and have always been impressed. All questions I have are always answered at a level that I can understand and I have never been pressured to change/fix things on me vehicle. The staff here are extremely approachable and will go out of their way to make a customer feel valued. Thank-you Maple Ridge Volkswagen for your amazing service and customer appreciation!!!! More

2014 Jetta TDI Honest, upfront working relationship with all staff involved...Efficient in process of selling the new car and buying a trade-in. Respectful and helpf Honest, upfront working relationship with all staff involved...Efficient in process of selling the new car and buying a trade-in. Respectful and helpful salesmanship without being aggressive as can be experienced as in other sales environments.... More

Buying new car Rob was very knowledgeable and took the extra time to show us the different features on the car. He also made the purchase go smoothly and without any Rob was very knowledgeable and took the extra time to show us the different features on the car. He also made the purchase go smoothly and without any problems. More

Love my new Jetta TDI! I bought a brand new Jetta TDI highline 2 weeks ago from Maple Ridge VW. Chris and Scott were extremely helpful and easy to deal with. I was very hap I bought a brand new Jetta TDI highline 2 weeks ago from Maple Ridge VW. Chris and Scott were extremely helpful and easy to deal with. I was very happy with how smooth the whole transaction was. I will definitely buy from this dealership again and would recommend to anyone in the market for a VW. More

My wife received a text while driving home from Rob, the GM of Maple Ridge Volkswagen, stating he is putting a lien against our Jetta the next day and will have a bailiff seize the car. Alarmed, my wife im GM of Maple Ridge Volkswagen, stating he is putting a lien against our Jetta the next day and will have a bailiff seize the car. Alarmed, my wife immediately called Rob the GM back to see what was going on? He said this was over an unpaid bill 4 months ago. He claimed to have called, but we never received any calls from them. Our brakes were resurfaced and in days the noise was back, and we were going to have them fix the proper ones. Now months later we forgot about the bill and when my wife called Rob back, he began to unleash on my wife with extremely rude and aggressive behavior. She even told him, yes I forgot about it, I will pay it off next week. Rob didn't seem to grasp this, and continued to verbally abuse my wife. He continued with the texting after the call ended. I was shocked when my wife told be about the events and how she was treated. Sounds like this could have all been avoided by asking a few questions to see what the reasons were for the delay on paying the $200.00 invoice, yup...$200.00. A call was then placed to the dealership and we spoke to Lorne, who tried to help as best he could, but clearly Rob is the one running the dealership and we got the feeling nobody speaks for Rob or steps out of line. My wife went to their facebook page to write a review and told Rob she was writing the review to see if this would make him consider apologizing, but he continued with more accusations and threats of legal action. I find it odd a company would welcome reviews on their facebook page and base your experience from 1 to 5, but only allow the positive reviews to be listed. The review section from their page was quickly taken off. So much for integrity. That's ok, this is why you are reading this now because these can't be erased simply because they don't like the feed back. What I don't understand is how in this day and a business can treat their customers in such a way you would do everything in your power with social media to alarm hundreds or even thousands of people of your unpleasant experience? Especially the General Manager, my god, I can only imagine how he deals with other customers and staff? Rate my employer is a good start though if you work there. It is the following day and still no apology or call from Rob or the dealership. We have people we know that deal with customer/client relations via social media, so we are no strangers to the power of the internet. I just don't think Rob at Maple Ridge Volkswagen gets it? More

We didn't expect to buy a car...however, our first impression of Guillermo (Will) was extremely positive; he was enthusiastic, knowledgeable about the product and very eager to try to meet our needs. impression of Guillermo (Will) was extremely positive; he was enthusiastic, knowledgeable about the product and very eager to try to meet our needs. He quickly arranged a test drive with the minimum of fuss and his open style was a major factor in our decision to explore other options and ultimately to purchase a car rather than simply research what was available. Great job Guillermo - for us you made a real difference and you made the process far more enjoyable than I have experienced before. More

All the workers are really friendly and are always ready to help with a smile. Not like some dealerships where the workers are lazy and look grumpy all the time. to help with a smile. Not like some dealerships where the workers are lazy and look grumpy all the time. More

We had an amazing experience at this dealer. David P. and Chris had a no-nonsense, transparent approach to negotiating and were the ONLY dealer in Vancouver, Tri-Cities area willing to secure the only RED Ti Chris had a no-nonsense, transparent approach to negotiating and were the ONLY dealer in Vancouver, Tri-Cities area willing to secure the only RED Tiguan left in Canada from Ontario. They got the ball rolling as soon as we got the paperwork signed and had our car just in time for our trip to Calgary. Not only did we get regular status updates from David, he also was more than willing to entertain my million and 1 questions. Not only are we happy with our brand new vee-dub, we can't stress how awesome Maple Ridge, Chris and David P were. We are exceptionally satisfied. More

Great overall experience from the second you walk in the the door, from start to finish I was not disappointed with the transaction. Extremely helpful and made sure I got the car I wanted. the door, from start to finish I was not disappointed with the transaction. Extremely helpful and made sure I got the car I wanted. More

Love the Jetta! Our first BRAND NEW CAR to drive. Our Sales guy was overtly concerned with us having a good experience and getting a car we could enjoy. Adam continues to be helpful and greets us before Sales guy was overtly concerned with us having a good experience and getting a car we could enjoy. Adam continues to be helpful and greets us before we can even get 10 feet from the car when we stop by the dealership. More