Maple Ridge Volkswagen

excellent and freindly dealer it's overall quite a pleasant experience. The salesperson and the managers are all friendly and easy to talk to, and Johnty explained to us everything it's overall quite a pleasant experience. The salesperson and the managers are all friendly and easy to talk to, and Johnty explained to us everything that we need to know. More

The experience! I am so happy with the dealership. I got a lot of help choosing the best car for me. I also got a really good deal on the car, I wasn't sure if I want I am so happy with the dealership. I got a lot of help choosing the best car for me. I also got a really good deal on the car, I wasn't sure if I wanted to sell the car but I couldn't pass up the AMAZING DEAL! I was happy how patient Will was when I was figuring everything out and how patient he was while we were going through the process of trading vehicles. Everyone their was just so friendly. More

Old Fashion Customer Service On June 10, 2014 I took my Passat in to Maple Ridge VW for a regular service. The service adviser who I was directed to was Doug Da Costa. I was very On June 10, 2014 I took my Passat in to Maple Ridge VW for a regular service. The service adviser who I was directed to was Doug Da Costa. I was very impressed with the high level of serve which Doug provided to me. He listened to my concerns, asked the right questions and made sure that I felt assured knowing that the car would be repaired correctly. After picking up my car, I later noticed that the trunk would not open, so I called Doug to inform him of this. He apologized for any inconvenience and immediately set up a time for me to take my car in to your dealership, which was on the following morning. Upon arriving, Doug came outside to greet me and was accompanied by a mechanic. Within minutes, there was a team of 4 searching for the root of the problem. As the trunk could only be opened from the inside, Doug told the mechanics that he was wearing clean cloths thus he volunteered to crawl in the trunk and open it. In a very short time, they had determined the root of the problem and immediately repaired it. Within 15 minutes of arriving I was on my way with a functional trunk lid. Although this was clearly a group effort, Doug had orchestrated the VW team thus ensuring that my car would be repaired. Thanks Doug and Team! More

Buying a New Car Experience My wife and I were looking for a new vehicle and had decided on the Tiguan. I had been to 3 dealerships and all were very helpful. However when I met My wife and I were looking for a new vehicle and had decided on the Tiguan. I had been to 3 dealerships and all were very helpful. However when I met with David Procknow he seemed to go above and beyond to help me with what I was looking for. Adam made sure I got the best value for my trade in and he and David made sure the payments would fit our budget. Scott in turn made the final financing and options for warranties etc. easy for us to choose. I will highly recommend to anyone looking for a great experience and a quality vehicle that they go see the staff at Maple Ridge Volkswagen. Thanks again K. and T. DeFoe More

Wonderful service We are very happy to have received amazing service from the friendly people at maple ridge Volkswagen. Rob and Lorne were more than welcoming and we w We are very happy to have received amazing service from the friendly people at maple ridge Volkswagen. Rob and Lorne were more than welcoming and we would definitely return for a new purchase in the future. Thanks so much guys! More

New Car This is my third vehicle purchased at the dealer. They listen to what you want and need and great with your kids. I would recommend Rob anytime for This is my third vehicle purchased at the dealer. They listen to what you want and need and great with your kids. I would recommend Rob anytime for a new or used car. Great service. :) More

purchase of new Touareg We were very pleased with every aspect of our experience trading in 2 cars, buying a new Touareg and insuring it. The employees could not do enough fo We were very pleased with every aspect of our experience trading in 2 cars, buying a new Touareg and insuring it. The employees could not do enough for us to make sure we were happy with everything. The only less than perfect detail was the lack of explanation that we needed an adapter to use the trailer power harness to haul our boat, one that could only be purchased at a VW dealership. 99/100 points for this dealership! More

Great sales experience Alanna Smith chased me around on the phone for several months before my lease expired trying to understand what I wanted to do. As the time approached Alanna Smith chased me around on the phone for several months before my lease expired trying to understand what I wanted to do. As the time approached she asked for a meeting which we did late one evening in June at the Maple Ridge VW. Everyone stayed late as we tried to put a deal together for a used Jetta TDI. Adam Walker, Assistant Sales Manager was instrumental in keeping the process alive as tiredness and insecurity almost waylaid our plans. But at the tenth hour a deal was struck and that night I drove home in a new used car! Thanks to Alanna for her perseverance, Adam for his determination, Aaron for staying late to do the financing, even the ICBC lady who came from home to do the transfer. Wow that's service! Wow that's friendly determination! Thanks everyone from an impressed customer. More

always friendly this is the second VW car I have purchased from this dealership in the last 10 years. Staff has always been professional, approachable and friendly. this is the second VW car I have purchased from this dealership in the last 10 years. Staff has always been professional, approachable and friendly. I have witnessed staff go above and beyond to meet the customers needs, even when being presented with a upset customer. Staff are authentic in their customer service. Thank you for making the experience great, each and every time. Happy empolyee's come from empowering supervisors! Keep up the good work. More

Love my new car I just purchased a used Jetta from VW Maple Ridge.The facility was calm and staff were professional. They worked hard to get me the best deal possible I just purchased a used Jetta from VW Maple Ridge.The facility was calm and staff were professional. They worked hard to get me the best deal possible. So far, I'm loving my Jetta. Overall, great experience. Ask for David! Great guy to work with. Thanks! More