Maple Ridge Volkswagen

2014 Jetta Fail It started by VW Roadside being helpful, telling me there is no way a clutch could go in under 20,000 km. They then towed me to the Chilliwack locatio It started by VW Roadside being helpful, telling me there is no way a clutch could go in under 20,000 km. They then towed me to the Chilliwack location, where I was told that the floor mats and driving style cause the clutch to go after 19,000 km. VW Canada was no help whatsoever as they simply side with whatever the dealership says. After paying $1500 to fix, it still didn’t fell right but I just wanted to get my car home, it had been almost 2 weeks. But it still did not work properly, I tried to take it to any other dealer as Chilliwack had made me did not fix my car properly. No other dealership would look at it so I reluctantly took to Maple ridge. The first person to test drive it said it was fine, and then I took them for a ride and completely agreed there was something wrong and they didn’t look far enough the first time but I could not leave the car. Then the manager phoned to tell me it wasn’t an actual mechanic that looked at my car it was just an apprentice. He then explains that not many manual transmissions are sold anymore, asked if this was my first standard? and told me to try a few things, and I informed him I did not trust the car and was not driving it. They then kept it for 4 weeks trying to fix it, they then insulted me by offering me an "upgrade" to a new automatic, as everyone that I talked to through the entire process told me that I simply did not know how to drive standard. I have been driving standard for 12 years and have never killed clutch before this. I cut my losses and sold them my car as it still was not fixed and I would not have trusted the car in the end. This has been a terrible experience and I will make sure that I tell everyone about it. More

Great staff We've had 4 cars from this dealer in the last few years. Always great service and go out of the way to accommodate my needs. We've had 4 cars from this dealer in the last few years. Always great service and go out of the way to accommodate my needs. More

Helpful, and honest Bought my 2015 VW Golf Sportwagon from Brett. He set me up with the car I wanted, with no hassle and got me the information/price I needed to buy my v Bought my 2015 VW Golf Sportwagon from Brett. He set me up with the car I wanted, with no hassle and got me the information/price I needed to buy my vehicle. Really friendly atmosphere and good people. Thanks. More

Couldnt be happier, will be doing future business Drove by the dealership and saw a truck that caught my eye. I called in and talked with Ben and asked about the truck. Within five mins he had sent me Drove by the dealership and saw a truck that caught my eye. I called in and talked with Ben and asked about the truck. Within five mins he had sent me photos and detailed description of the vehicle and had set up a time to come view it the next day. I wasn't able to make it into the dealership the next day and without hounding me Ben rescheduled the appointment. When I finally made it into the dealership I had a good vibe about Ben instantly. Very personable and made us feel at ease. I am not a fan of the dealership experience and was dreading going in but I have to admit Ben made the experience a very smooth one. Down to earth guy that you can tell truly cares about giving great service and getting your family into the vehicle your after. With my wife looking for a vehicle in the next year we will definitely be giving our business to Ben once again! More

Great experience at Maple Ridge VW We purchased an 2014 Passat. Brent C was our sales rep. He did an amazing job. The service was excellent and would highly recommend purchasing from We purchased an 2014 Passat. Brent C was our sales rep. He did an amazing job. The service was excellent and would highly recommend purchasing from Maple Ridge VW & Brett C. Love my car! More

Great service! Great service, very accommodating; a pleasure to work with! Easy to deal with and very knowledgeable. Scott the finance guy was also fantastic and eas Great service, very accommodating; a pleasure to work with! Easy to deal with and very knowledgeable. Scott the finance guy was also fantastic and easy to deal with! More

Amazing experience couldn't be happier I came into vw dealer ship looking for my first car and Ben helped me find one that fit me perfectly, any questions or concerns I had he answered and I came into vw dealer ship looking for my first car and Ben helped me find one that fit me perfectly, any questions or concerns I had he answered and helped me throug all of it, you always here how pushy car salesmens can be and Ben wasn't like that at all he made me feel comfortable and listened to what I wanted and made it happen 100%, vw dealer ship is actually so lucky to have Ben working for them he really knows his stuff and I'm just so happy with my experience and my car ! More

Excellent pre and after sale service! Could not be happier with their service. Quick respond, flexible and friendly. For sure would recommend to my friends and family. Could not be happier with their service. Quick respond, flexible and friendly. For sure would recommend to my friends and family. More

Awesome Dealership It was an awesome oppurtunity for me to deal with these people! I was hooked up with a very high interest rate with my previous vehicle and asked help It was an awesome oppurtunity for me to deal with these people! I was hooked up with a very high interest rate with my previous vehicle and asked help from them if they could help me with that, and YES! they did! I went to the right place! I ended up with a brand new SUV, flexible term and way cheaper interest, that,s 12% of savings for me! people there are customer oriented and very approachable! So if your reading this review, I would recommend you to talk to them in person and you'll feel welcomed once your there! Kudos to Willam, Chris and Scott! thank you guys! More

Henry Canet its the best. We have become friends !! Henry was great! He have been wonderful to me. Gave me a great deal and even pay for my first service from his own pocket. We have become friends from Henry was great! He have been wonderful to me. Gave me a great deal and even pay for my first service from his own pocket. We have become friends from that day. Highly recommend him More