Maple Ridge Volkswagen

Great service until theyhad our money. This dealership neglected to complete the paperwork properly, and when approached about a few years later,(found out when I tried to sell the car ther This dealership neglected to complete the paperwork properly, and when approached about a few years later,(found out when I tried to sell the car there was damages), was told my car was not worth more than 3or 4 thousand for 2006 Jetta tdi with 134,000kms. Sales manager hung up on me, several times, and refused to even try to help out. Maybe if I was offered a good trade in,things may have changed, but the arrogance and ignorance with how I was treated, never again Volkswagen and never again Maple Ridge VW. More

A great experience all around We are not from Maple Ridge but chose this dealership because of their great service and we felt we were getting the best price possible. Adam and He We are not from Maple Ridge but chose this dealership because of their great service and we felt we were getting the best price possible. Adam and Henry were friendly and very helpful and quickly answered all of our questions. It was a stress free experience and we love our new Jetta. We would highly recommend this dealership. More

Amazing Customer Service! Car Shopping is never easy, you either get hassled by salesmen looking to oversell you on a car or you wind up getting frustrated that they are not li Car Shopping is never easy, you either get hassled by salesmen looking to oversell you on a car or you wind up getting frustrated that they are not listening to you. That is not the case at Maple Ridge VW, David and his team not only listened to my concerns but provided customer service that I have never seen before at a car dealership. Instead of trying to up sell me on a newer vehicle David listen to me and found a car that he thought I would be perfect for, he was right! He was not only patient with me asking a thousand questions but most importantly he did not pressure me into the sale. I did it at my own pace, which is something i cannot say about other VW dealerships. Other places make you feel like a walking around dollar sign, this dealership made my shopping experience wonderful, so wonderful that I drove all the way from Abbotsford just to deal with David!! Thanks David ... I love my new car!!!!! More

Awesome experience. For me this was a stressful experience and decision to make. I'm not a car person and just needed a safe ride. Thank you for being so patient and acco For me this was a stressful experience and decision to make. I'm not a car person and just needed a safe ride. Thank you for being so patient and accommodating when I wanted to drive basically every car and still not being sure!! I'm happy after a week I finally made a choice on a new golf! I'm so excited! Thanks again!! More

Very hepful. I am very happy with the service, Brett is very helpul finding me the car that i wanted and the price is right .....thank you also to Scott Rainone I am very happy with the service, Brett is very helpul finding me the car that i wanted and the price is right .....thank you also to Scott Rainone for heping me finance the car.....i do really appriciate .....them... More

Great Experience My husband and I have purchased from Maple Ridge VW before and had a great experience then. We had an equally excellent experience the second time rou My husband and I have purchased from Maple Ridge VW before and had a great experience then. We had an equally excellent experience the second time round. Brett and Adam were fantastic. We wanted a pain free car-buying experience and we got that. Felt no pressure whatsoever and Brett and Adam answered all our questions and were always upfront and honest. We love out new Jetta!! Thanks Scott for making the $$ part of the equation equally straight forward. More

Great personable staff! Great experience with all staff at the dealership. Very honest and clear about payment options. Everyone was very friendly. I would recommend them t Great experience with all staff at the dealership. Very honest and clear about payment options. Everyone was very friendly. I would recommend them to friends. More

2014 Jetta Fail It started by VW Roadside being helpful, telling me there is no way a clutch could go in under 20,000 km. They then towed me to the Chilliwack locatio It started by VW Roadside being helpful, telling me there is no way a clutch could go in under 20,000 km. They then towed me to the Chilliwack location, where I was told that the floor mats and driving style cause the clutch to go after 19,000 km. VW Canada was no help whatsoever as they simply side with whatever the dealership says. After paying $1500 to fix, it still didn’t fell right but I just wanted to get my car home, it had been almost 2 weeks. But it still did not work properly, I tried to take it to any other dealer as Chilliwack had made me did not fix my car properly. No other dealership would look at it so I reluctantly took to Maple ridge. The first person to test drive it said it was fine, and then I took them for a ride and completely agreed there was something wrong and they didn’t look far enough the first time but I could not leave the car. Then the manager phoned to tell me it wasn’t an actual mechanic that looked at my car it was just an apprentice. He then explains that not many manual transmissions are sold anymore, asked if this was my first standard? and told me to try a few things, and I informed him I did not trust the car and was not driving it. They then kept it for 4 weeks trying to fix it, they then insulted me by offering me an "upgrade" to a new automatic, as everyone that I talked to through the entire process told me that I simply did not know how to drive standard. I have been driving standard for 12 years and have never killed clutch before this. I cut my losses and sold them my car as it still was not fixed and I would not have trusted the car in the end. This has been a terrible experience and I will make sure that I tell everyone about it. More

Great staff We've had 4 cars from this dealer in the last few years. Always great service and go out of the way to accommodate my needs. We've had 4 cars from this dealer in the last few years. Always great service and go out of the way to accommodate my needs. More

Helpful, and honest Bought my 2015 VW Golf Sportwagon from Brett. He set me up with the car I wanted, with no hassle and got me the information/price I needed to buy my v Bought my 2015 VW Golf Sportwagon from Brett. He set me up with the car I wanted, with no hassle and got me the information/price I needed to buy my vehicle. Really friendly atmosphere and good people. Thanks. More