Maclin Ford

Here is my updated review after purchasing two vehicles from Maclin in the past few years. First vehicle was a used F150. Was told that the damages (sunroof, front 360 camera, running boards, etc) to the t from Maclin in the past few years. First vehicle was a used F150. Was told that the damages (sunroof, front 360 camera, running boards, etc) to the truck would be fixed if I purchased the upgraded bumper to bumper warranty. Thought it was a little odd to purchase the warranty for non warranty coverages, but was assured that’s how they do it. The week after I finalized payments and sale, they booked me an appointment to get things fixed. I got a call from service later that day that none of it except the running boards will be covered. After three months of talking with sales and showing them the texts the sales person sent me, they did end up fixing it, but the extra warranty was a waste of money. Decided to try my luck again and purchase a new truck. Due to chip shortage it did take a about 6 months for it to arrive, but that was not their fault and there was truly nothing they could do. Around the 4 month mark of waiting, we inquired about an identical truck on their lot, only difference being the colour (black). They told me it’s not possible to apply my same “X Plan Pricing” to this truck since it’s not new… We weren’t willing to lose that pricing so we said we will continue to wait. A few days before my original (brown) truck came in I was told they weren’t sure when the truck would be arriving, but they could swap it out with a near identical one on the lot. Can you guess what truck they offered me, at the same pricing as my on order (brown) truck? The black. I was able to track the shipment on their site so when they weren’t sure when my truck was coming in I thought it was odd, but maybe the tracking site wasn’t accurate. So I went ahead and changed my truck to the black one on the lot as I wasn’t sure if the one I ordered would be a month or few months more delayed. Two days after purchasing the black truck, I had a service appointment to get a tonneau cover and spray liner put in… and guess what was in the show room. My truck I ordered and waited 6+ months for. Once I got the ford review I filled it out honestly. I got an email and calls from James Bearzatto stating he was sorry for what happened, “losing sleep over unhappy clients” and was wondering if I could redo the survey as the sales person that the poor review was linked to really had no part of my transaction as the sales person I had, no longer worked at Maclin (not sure if this was a tactic to get reviews changed). I thought no problem I will change it, so that it doesn’t reflect on the final sales person. He “felt just terrible” and as a gesture of apology offered us 3M and undercoating, also stating that we were their longest waiting clients, and were grateful for our patience, and understood where we were coming from. I went to revise the review but there was now a password on the review, I informed James and he reached out to ford reviews to set a new one up. He was not able to get it opened and the survey was locked in to the current year (2021). I followed up with the 3M and undercoating for 3 months before finally getting through to him via phone call. He stated since the review was locked in he isn’t offering the items anymore. He confirmed our suspicions that he never really cared and just wanted to buy our review. Take of this what you will, but fool me once shame on you, fool me twice, shame on me. Fool me three times, not a chance James! More

Had an absolutely fantastic experience with members of the sales team, namely Chris Pennoyer, Sean Ochosky, and James Bearzatto. I was looking for a gently used fourth-generation GMC HD with specific feat the sales team, namely Chris Pennoyer, Sean Ochosky, and James Bearzatto. I was looking for a gently used fourth-generation GMC HD with specific features within the trim level I wanted. I specifically contacted Chris Pennoyer after reading various positive customer feedback reviews to inquire about a truck of interest on their website, but it was short two must have features I was looking for. Chris was able to come up with solutions to get the factory like options I needed added to the truck. I also dealt with Used Vehicle Sales Manager Sean Ochosky, as I had a premium trade to discuss numbers on. I'm located 8 hours away from Calgary, and this deal was seamless from start to finish, completely done over the phone and email. These gentlemen acted with honesty, integrity, intent, and with absolute transparency about the vehicles history. The Truck was delivered to my door exactly as portrayed, with no surprises. Highly recommend giving Maclin a chance to earn your business, as I have dealt with a number of different dealerships over the years, and nothing compares to the customer service I have received from this group! More

Initial contact was rushed and salesperson was rude and dismissive. Took us straight to his desk, ignored my wife and started with trying to get all my contact info and seemed disturbed I wasn’t trading i dismissive. Took us straight to his desk, ignored my wife and started with trying to get all my contact info and seemed disturbed I wasn’t trading in my current vehicle. When I gave him what I was interested in (Explorer Platinum or ST) his response everything was going for MSRP and the ST was even going at a premium to list. Given his demeanour we decided Maclin didn’t need or want our business.. More

Got myself a used Ford Edge and had Brad Pisani as sales rep, very courteous and helpful rep, very courteous and helpful More

Don’t bother stepping foot inside!The lack of Don’t bother stepping foot inside! The lack of professionalism and incompetency was almost unbearable. At first I had a positive experience with Ha Don’t bother stepping foot inside! The lack of professionalism and incompetency was almost unbearable. At first I had a positive experience with Hanna, the sales rep who was helping me with ordering a new truck. Shortly after ordering my sales rep left and her replacement barely spoke English. Every time I called and left a voice mail he would respond with an email that clearly was from google translate. Numerous calls to the sales manager, Steve, went unreturned until he called and mentioned if I removed some features it would speed up delivery. After agreeing to remove some features and no communication for 5 months, he reached out saying my truck was on its way. I had went to another dealership shortly after my first email from the non speaking sales rep and ordered my perfect truck….long story short I was driving my new truck when Steve phoned saying my watered down truck was in…. Lessened learned. Do not go to Maclin! I doubt you they even ordered the truck when I placed my order More

Great customer service. Staff are friendly especially Himanshu and Andy. Reem of service department and technician Bob were so nice too! Thanks guys! Himanshu and Andy. Reem of service department and technician Bob were so nice too! Thanks guys! More

I purchased a year old truck from Maclin, sight unseen delivered on a semi to my door. The truck arrived with no floor matts in it, interior wasn't as clean as it should be, windshield was chipped in half delivered on a semi to my door. The truck arrived with no floor matts in it, interior wasn't as clean as it should be, windshield was chipped in half a dozen spots (the Sales Rep had told me it was brand new), and it had 38,000 KM on it, (the bill of sale displayed 31,000 KM). The Sales Rep also assured to me that the truck was fully inspected and will pass an out of province safety, which it didn't due to aftermarket tires and a lift kit that was deemed unsafe for the road; along with the damaged windshield. Maclin reimbursed me for the windshield and floor matts, along with a PST reimbursement because Maclin originally charged me PST, but didn't document it properly on the Bill of Sale with a PST number, resulting in me paying ~$3,000.00 in tax an additional time before I could insure the vehicle. I was responsible for the necessary repairs in order to insure and plate the year old truck. The truck had been purchased from Maclin with emissions modifications which I was aware of, aftermarket exhaust and tuning. The Sales Rep (Ali Al-Shimari) assured factory warranty was still remaining even with the modifications; I had written evidence of this and this was the only reason I purchased the truck (who wants a year old truck with invalid warranty?) When I spoke with James Fyles, the General Sales Manager, and provided the evidence for the factory warranty guarantee he denied his employee's statement. James offered a free oil change, but after calling and emailing him multiple times, I never got a response back in order to use this. This dealership has very poor communication skills, I called the dealership multiple times a week in order to try and get things resolved; it was a fight and all I got was a windshield and floor matt reimbursement (which should have been included originally). Dozens of emails and voicemails went unanswered. I would avoid Maclin unless you want a headache, all they care about is making money on the sale. More

just picked up a used Ford Edge today, and was very impressed with both Andy and Depak! Great guys, very knowledgeable and helpful. Would like to give Maclin 5 stars, but honestly the sales guys were p impressed with both Andy and Depak! Great guys, very knowledgeable and helpful. Would like to give Maclin 5 stars, but honestly the sales guys were pretty worthless. More

Old school tactics being used, they will advertise a vehicle for a reasonable price and then they never produce the vehicle. Poor used car sales!! vehicle for a reasonable price and then they never produce the vehicle. Poor used car sales!! More

Tried to buy a car, poor experience, car battery dead, car was dirty, poor service. Management not customer service oriented and rude. Never return to this dealership. car was dirty, poor service. Management not customer service oriented and rude. Never return to this dealership. More