Maclin Ford

Great experience This is the 4th vehicle weI have bought a mailing and I'm sure this wont be our ast vehicle bought there. Always great customer service! This is the 4th vehicle weI have bought a mailing and I'm sure this wont be our ast vehicle bought there. Always great customer service! More

Excellent service AGAIN This is the third vehicle we have bought from Maclin, Darrell and Chris were brilliant and I will go back to them for our next vehicle. This is the third vehicle we have bought from Maclin, Darrell and Chris were brilliant and I will go back to them for our next vehicle. More

Making my wife and I a priority! The Sales staff (Darrell, Jeremy and Stephanie) worked very hard for us on the our purchase of 2-2018 Ford Escapes. Several months earlier we had boug The Sales staff (Darrell, Jeremy and Stephanie) worked very hard for us on the our purchase of 2-2018 Ford Escapes. Several months earlier we had bought a used F150 from Maclin and after a couple of months of driving it, the truck became very problematic with breakdowns and additional out of pocket costs not expected. Darrell and Jeremy took it upon themselves to rectify the situation and make things right. Those two guys with the help of Stephanie made us feel like somebody cared. We had been extremely stressed out with the truck and really did not know how things would end up. They ended up getting us out of the truck and into 2 SUV's that are way more reliable, and in the process relieving the stress we had leading up to that moment, We would like to thank those 3 as well as everybody else we dealt with at Maclin for making us a priority! More

Best customer service Best customer service. Very fast end very professional people. I close the deal in afternoon and by 4 30 I was driving my new f150. And they give me l Best customer service. Very fast end very professional people. I close the deal in afternoon and by 4 30 I was driving my new f150. And they give me lots of extras. I change cars very often but this was so far the best experience I ever had. More

Carlos and Steve were great. Great service and great attitudes, I would definitely recommend Maclin Ford to anyone looking for a new or pre owned vehicle!. Steve was great to exp Great service and great attitudes, I would definitely recommend Maclin Ford to anyone looking for a new or pre owned vehicle!. Steve was great to explain my finance options and carlos was great in explaining me the details on the car and warranty. More

Great atmosphere, and friendly staff. I purchased a 2018 Escape. Stephen was my finance manager, and really took the time to explain my purchase step by step throughout the paper work proc I purchased a 2018 Escape. Stephen was my finance manager, and really took the time to explain my purchase step by step throughout the paper work process. More

New purchase. Bill was very informative and knowledgable. All features of my 2018 Escape were explained and demonstrated. Overall fantastic experience. I am very ha Bill was very informative and knowledgable. All features of my 2018 Escape were explained and demonstrated. Overall fantastic experience. I am very happy with my new purchase. More

Would not recommend to a friend I brought my vehicle in on Thursday, thinking it would be in and out in one day - which I assumed was normal (it was in my past experiences at a VW de I brought my vehicle in on Thursday, thinking it would be in and out in one day - which I assumed was normal (it was in my past experiences at a VW dealership). I learn when I get there, the shuttle does not go downtown (would be nice to know before dropping my vehicle off, you think that's something they would mention on the phone when booking service) the shuttle guy was nice enough to drop me off at my office but said I would have to take the Ctrain back....so Thursday passes by, it's 4pm and I haven't heard anything so I call and ask for an update. "haven't had a chance to look at it - can we keep it overnight" ..... I'm fine with that but would have been nice if they called and asked me hours earlier. What if I had somewhere to be that evening? My annoyance level starts to rise but I let it go, maybe they are backed up, I'm understanding, to a point anyway. Friday comes and goes, it's 2pm and I need my vehicle back for the weekend and I still haven't heard anything. I call. No answer. I call back in a bit. No answer. I call back and leave a message with the receptionist who promises to pass along my message. No call back. It's 3:30pm. I use a different phone to call and finally someone from service answers. He puts me on hold for 10 minutes to go check on my vehicle. "yeah they haven't looked at it yet, it's next up in line" me "so will it be done today?" him "no we will need to keep it" xxx. This is when I get REALLY annoyed. I tell the guy I want a shuttle to pick me up as I will not be leaving my vehicle there over the weekend. He says "ya I will put you on the list" ..... great.... I wait for 30 mins, no one calls, I'm positive no shuttle is coming. I take an Uber (with my own money) to the dealership to pick up my vehicle. On my drive there, a cab calls and asks where to pick me up which I guess was nice they actually sent a cab, but again, why could no one call and update me?? Huge lack of communication. When I get there the guy says "Not sure what's going on, you're the 4th person this has happened to today and the manager is not in today" BRUTAL. Will not be taking my vehicle back there. More

Reg and Angela were great! Great service and great attitudes! An all around great experience and I would definitely recommend Maclin Ford to anyone looking for a new or pre owne Great service and great attitudes! An all around great experience and I would definitely recommend Maclin Ford to anyone looking for a new or pre owned vehicle! More

Feels like home. Well in short word. I had a bad experience at another dealer ship and thought maybe I would try one more time. I'm so glad I did they actually let m Well in short word. I had a bad experience at another dealer ship and thought maybe I would try one more time. I'm so glad I did they actually let me speak my mind and respected my decision for the vehicle I chose. Not once did they try to sale me something more or even less. They listen and delivered. I felt so respected that if I couldn't get now they made me feel like they believed in me to buy it at a later date. Now that I have a Ford Fiesta ST I can't wait to buy another Ford. Just one to say thank you to Stephen Cheung, Jason McGimpsey, Tyler Porter. Thank you Carlos Albertino Mardones More