MSA Ford Sales

Excellent customer service Lorraine took great care of us. Went above and beyond to make sure we were looked after. She even Helped us with our sync of phone and took the time t Lorraine took great care of us. Went above and beyond to make sure we were looked after. She even Helped us with our sync of phone and took the time to walk us through how to use the on board computer. Gps, hands free phone music etc. Excellent service, from the moment we walked through the door to the great coffee and comfort of the waiting room and receiving of the courtesy car provided no charge. Thank you Lorraine. More

Impressive I was more than impressed with my recent service. My truck was repaired and back on the road much quicker than anticipated. Lorraine ( service advisor I was more than impressed with my recent service. My truck was repaired and back on the road much quicker than anticipated. Lorraine ( service advisor) kept me informed, and more than delivered on her promises. I will be back. More

Fast lane very good also Brine and Tammy excellent . Brian was very good with helping me make the dis.to buy this van.All the question I had he was able to put my mind at rest.I go to him with any problu Brian was very good with helping me make the dis.to buy this van.All the question I had he was able to put my mind at rest.I go to him with any problums with it and he is able to help.Grate guy. More

Bad mechanic Mechanic miss diagnosed my vehicle. Almost caught on fire a few weeks later. Alway get a second opinion. If they agree than go back. Or not. Mechanic miss diagnosed my vehicle. Almost caught on fire a few weeks later. Alway get a second opinion. If they agree than go back. Or not. More

MSA Ford- A Highly Recommended Dealership! I was very impressed by the high, professional service that I received from this dealership considering that I had never bought a vehicle from them be I was very impressed by the high, professional service that I received from this dealership considering that I had never bought a vehicle from them before. The sales agent I worked with, Nick Spencer, was fabulous. There was no pressure and no gimmicks. He walked me through the whole process and took the time to explain all the features of my 2016 Ford Escape in a professional and personable way. The rest of the team followed through and together made for a very positive experience. I highly recommend them for anyone in search of a new or newer vehicle. More

great place and they are not like used cars salesmen. I will always go back to this MSA Ford. We were looking for a new truck to purchase. And when I am going to spend a lot of money I get a little nervou I will always go back to this MSA Ford. We were looking for a new truck to purchase. And when I am going to spend a lot of money I get a little nervous. We went to one ford place in Surrey and almost bought the truck there but when they didn't even want to budge a tiny bit. But they sure new how to charge and didn't really care if I was a happy customer or not. Right in the middle of signing they started adding fees and other things. Why wasn't I told this before. When I ask for a bottom line price I expect it. no surprises. We were giving them exactly what they were asking. Then they got all indignant when I started to protest against the fees they were charging. We ended getting up in the middle and leaving. I couldn't believe this dealer. It really wasn't the salesperson but the dealer. Needless to say I will never go back to Hallmark Ford if they were the last dealership on earth. I ended up letting my fingers do the walking and called the Langley. The person I talk to didn't know anything if they had any truck on the lot or even ordering one. I ended up calling MSA Ford and I'm so happy I did. The people are really nice and they actually new what they were talking about. How refreshing :) They new exactly what they had on the lot and didn't try to talk us into anything. We got some prices and the cost of some extras took it home mulled over it until I new exactly what we wanted. We went back order it (we ended up ordering new from the factory) Because I had time to think we ended up getting the extended warranty and service maintenance plan. (7 years) By the way I have never regretted the extra money for the plans. (I think we are 4 years into it now) Anything goes wrong they fix it :) It is so nice not having to worry. The whole MSA dealership is friendly, fair and smart. They have one great group of people there. Right from the top to the bottom. Please don't change!! I believe MSA ford is the best dealership in BC and I know it is in the Lower Mainland!! Bar None :) More

Easy sale I saw a new blue f-150 super cab advertised on auto trader for much lower than my local dealer in Surrey. Called them up and they put the financing to I saw a new blue f-150 super cab advertised on auto trader for much lower than my local dealer in Surrey. Called them up and they put the financing together over email (very easy). The salesman and finance guy made the whole experience fun and quick. Showed up for pick up and drove away in one hour. They even gave me a new plasma TV and a full tank of gas. More

Good prices Horrible customer service We were looking at buying a Used vehicle.. they had a few we were interested in but for whatever reason the ridiculously fast talking sales man wouldn We were looking at buying a Used vehicle.. they had a few we were interested in but for whatever reason the ridiculously fast talking sales man wouldn't even show them to me until after I tested a brand new stock one I didn't like. We wanted to buy it but he would not budge on his price. Not a penny. Their communications with us throughout he week were all up to us to initiate, they did the bare minimum, made me feel like an annoyance to them. We took our business to Fraser Vallery Preowned and got exactly what we were asking for and then some. I'm so glad we didn't end up supporting this salesman only because he had the car we wanted. More

Mechanics don't know what they are doing Brought my truck in this week. They quoted me for slave cylinder replacement. After they replaced it they told me my master cylinder is leaking. I ins Brought my truck in this week. They quoted me for slave cylinder replacement. After they replaced it they told me my master cylinder is leaking. I inspected the parts myself there is nothing wrong with them. They have no evidence of a leak even though they think there is one. I am currently into my service for $2000 and they haven't figured out what is really the problem, which is just air bubbles in my clutch. I will never use them again nor will I ever buy Ford again. Buying from Msa Ford right Down to the servicing here is aweful and I never walk away feeling like I have been treated like a person. Thank you msa Ford for making me feel like a piece of xxxx. More

Just need to buy a car Saw an ad for a car and brought the ad with me when I visited the lot. The sticker on the car was 20% higher than the price listed in the ad. The pr Saw an ad for a car and brought the ad with me when I visited the lot. The sticker on the car was 20% higher than the price listed in the ad. The price listed in the ad was 30% higher than comparable sales found on the internet. Selling features: the car had been in an accident but the accident was (supposedly) minor and the low mileage was due to the car being parked for an extended period of time. Regardless, I asked to test drive the vehicle. Before asking me to sign the papers to allow me to test drive it, the salesman tried to start the car. He tried again, and again. It was obvious the car would not start. I looked at another car parked on their sales lot. Couldn't sell that one as it belonged to an employee. Why was it parked in their Used Car section? Could he suggest something else? I guess that was beyond his capability. More