MSA Ford Sales

I purchased a brand-new Ford Raptor from MSA Ford, and the entire experience has been a complete disaster. They sold me what was supposed to be a new truck, yet it had a dent that was clearly caused while the entire experience has been a complete disaster. They sold me what was supposed to be a new truck, yet it had a dent that was clearly caused while it was on their lot — and I have the pictures the sales guy sent me before I purchased it that show the dent was already there. When I picked up the truck, it was pouring rain, which conveniently helped hide the damage. It’s becoming painfully obvious that they tried to push the truck onto someone who wouldn’t notice the problem. That alone says everything you need to know about how this dealership operates. Instead of taking responsibility, the sales managers tried to blame the damage on “manufacturing,” which is completely absurd and flat-out dishonest. Anyone with common sense can see this wasn’t a factory defect — it was damage that happened at the dealership, and they just hoped the buyer wouldn’t catch it. The management team was dismissive, evasive, and more focused on avoiding blame than helping a customer who just spent big money on a premium vehicle. For a truck as expensive as a Raptor, the lack of integrity, transparency, and basic professionalism is unbelievable. MSA Ford’s quality control is nonexistent, their management is incompetent, and their customer service is even worse. If you’re considering buying here, inspect every inch of your vehicle in full daylight, because once they’ve got your money, they’ll deny, deflect, and try to pin their mistakes on you or the manufacturer. I’ll never purchase from MSA Ford again. There are plenty of Ford dealerships out there — and almost any of them will treat you better than this place. More

Very friendly and kind people. oil changes cost less than the cheap quick places. Lorraine was sweet and helpful for sure. oil changes cost less than the cheap quick places. Lorraine was sweet and helpful for sure. More

Dustin Veidemanis sold me a nice little car last month , and I discovered that it needed a new back shelf trunk cover . Dustin went beyond in making sure I received a new one . If all your sales people are and I discovered that it needed a new back shelf trunk cover . Dustin went beyond in making sure I received a new one . If all your sales people are as kind and helpful as Dustin , you have a great team . MARVEN HUME . More

The management at MSA Ford is truly the best. They go way above and beyond for their customers to build long lasting relationships. We have been exclusive Ford owners for 20+ years and we would never go way above and beyond for their customers to build long lasting relationships. We have been exclusive Ford owners for 20+ years and we would never go anywhere else. Amazing customer service! M & M More

Service at MSA Loraine made the service experience simple and smooth. Multiple services were scheduled around my availability and vehicles were done when she said th Loraine made the service experience simple and smooth. Multiple services were scheduled around my availability and vehicles were done when she said they would be. The Service Department keeps me as a loyal customer of MSA Ford. More

Service on vehicle I am always happy with the service. Employees in the Service department are professional and trustworthy. They are clear every step of the way and nev I am always happy with the service. Employees in the Service department are professional and trustworthy. They are clear every step of the way and never make me feel silly for asking questions. I am not a car person and never feel like I am getting bamboozled. Also they are prompt with services and respect my time. More

Fantastic service work done on my truck Called last minute to get a service got me in there right away oil change and recall done same day really helpful, friendly and knowledgeable Called last minute to get a service got me in there right away oil change and recall done same day really helpful, friendly and knowledgeable More

Straight forward service George in commercial dept. was great to work with, straight forward no nonsense. He saw that I knew what I wanted walking in and didn’t try to BS me o George in commercial dept. was great to work with, straight forward no nonsense. He saw that I knew what I wanted walking in and didn’t try to BS me or waste my time. Finance didn’t exactly work out as planned in the beginning with a small hiccup, but they stuck with it and found a deal I was happy with. First Ford product ever, time will tell with the truck but the dealership is top notch. More

Honesty and respect The service department respected the time frames that fit my schedule and aimed to accompany them. The representative provided an honest assessment of The service department respected the time frames that fit my schedule and aimed to accompany them. The representative provided an honest assessment of the situation with several options for me to choose. More