MINI Vaughan West

Came in for winter service. Service advisor suggested a 55 pointer checkup. Great that they found out that my other winter tire was put on in opposite direction that needs to be reverse. As I got out of 55 pointer checkup. Great that they found out that my other winter tire was put on in opposite direction that needs to be reverse. As I got out of the dealership, I thought all the while that I was ready for the winter. Found out after a day or two they did not top up my windshield front and back fluid. With the hard snow yesterday Nov 22, when I try to clean my rear shield, I don’t have any fluid. My point here is, it wasted a lot of my time going back and forth to the dealership just to have this taken cared of in the first place. I paid $55+ for the service that I was not happy with. More

The customer service experience was simply top notch. David Kaminski made It a very memorable one. His knowledge about the product and his very pleasant demeanour blew us away. Everything was very well p David Kaminski made It a very memorable one. His knowledge about the product and his very pleasant demeanour blew us away. Everything was very well planned and organized. The entire process was seem less. More

I was very impressed with the quality of service at MINI Vaughan West. Very friendly, helpful and knowledgeable staff. Very good lease with mini I was able to buy. Vaughan West. Very friendly, helpful and knowledgeable staff. Very good lease with mini I was able to buy. More

I find that the online appointment calendar works very well. Arriving at the dealership with all the COVID protocols and efficiency of gwtting you swt up for service and turning thw service work around qu well. Arriving at the dealership with all the COVID protocols and efficiency of gwtting you swt up for service and turning thw service work around quickly, was a pleasure to see. Nice touch with the plastic ziplock bag holding the keys and invoice. More

Found a 2015 Mitsubishi Outlander at Mini Vaughan West, that they took in as a trade. Vehicle was near pristine, fully optioned. Though price was not negotiable, it was the best deal at the time, well unde that they took in as a trade. Vehicle was near pristine, fully optioned. Though price was not negotiable, it was the best deal at the time, well under market . Sean was the sales representative, and he was very professional and honest. Overall, based on my experience, I highly recommend them. More

My first service appt ever for my Mini - courteous check in, efficient (done in an hour) and I was able to do some work while I waited in the BMW lounge next door. Easy pretty. in, efficient (done in an hour) and I was able to do some work while I waited in the BMW lounge next door. Easy pretty. More

Worked with Cassandra to purchase our new 2021 Countryman. She was extremely transparent, attentive, friendly, and readily available to address all our inquiries via email. She certainly made it e Countryman. She was extremely transparent, attentive, friendly, and readily available to address all our inquiries via email. She certainly made it extremely easy and efficient to purchase a vehicle during the current pandemic circumstances. More

Service desk staff was friendly. Car did take a couple of days as multiple parts seemed to be required and kept adding up over time. Ultimately the car was repaired and I picked it up after hours with no iss days as multiple parts seemed to be required and kept adding up over time. Ultimately the car was repaired and I picked it up after hours with no issue. More

Yeah, these guys lived up to our expectations sorting out a braking problem that should have been covered under warranty. I had to fight to get it taken care of but when they did, they treated my partner wit a braking problem that should have been covered under warranty. I had to fight to get it taken care of but when they did, they treated my partner with respect and grace. We chose this dealership over downtown mini because, truthfully the service there is horrendous. Vaughn Mini (Michael in particular) made up for it. More

I had the pleasure of dealing with David. He went out of his way to make sure I test drove the vehicle I wanted to purchase. The 2018 Mini Countryman I was considering to purchase was still in for cleaning his way to make sure I test drove the vehicle I wanted to purchase. The 2018 Mini Countryman I was considering to purchase was still in for cleaning and was not at the dealership at the time of my appointment. David went out of his way to make sure I was able test drive clean or not! Having said that, that's great customer service! I am very pleased with my purchase... David continues to keep in touch to make sure of that! Thank you David and Cassandra Lina More