Lone Star Mercedes-Benz

Bought and traded my car with Lone Star Merceds-Benz. Henry was the best sales person. As he offered us a estimated value that was fair. Henry was very kind and helpful throughout the process. He was ver Henry was the best sales person. As he offered us a estimated value that was fair. Henry was very kind and helpful throughout the process. He was very swift and clear throughout this transaction. Enjoying my new GLA 250 thanks to Henry and Lonestar Mercedez-Benz! More

Was not the best Charged for fluid not Was not the best Charged for fluid not installed Questioned safety of after market rims Cabin filter recommended wham an engine air filter was req Was not the best Charged for fluid not installed Questioned safety of after market rims Cabin filter recommended wham an engine air filter was required Friendly but unsatisfactory More

We would like to thank all financial, service and managenent staff at LoneStar Mercedes, especially Grant Yooun for their professionalism and consideration with respect to our recent service. The se managenent staff at LoneStar Mercedes, especially Grant Yooun for their professionalism and consideration with respect to our recent service. The service staff spent extra time explaining concerns that we had and we came away feeling more confident. Thank you. It was a pleasure doing business with you. Stacy Risdahl and Bernie Noetzel More

Thank you Valentin & Lone Star for the great service! Despite the need to cancel my order, I received great experience working with Valentin. He gratefully agreed to put on hold my desired car, reschedul Despite the need to cancel my order, I received great experience working with Valentin. He gratefully agreed to put on hold my desired car, rescheduled test-drive due to weather condition in BC, other offerings during negotiation – all we customers need is customer-oriented approach! Kudos to Valentin and Lone Star! More

Brought my glc 300 in for a sunroof concern. Turns out it was not covered under warranty and was told it would be about $10,000 to repair. Was charge a half hour for diag, so the tech could touch the button was not covered under warranty and was told it would be about $10,000 to repair. Was charge a half hour for diag, so the tech could touch the button and say it need a full sunroof. He left the sunroof tilted up and taped it over(was closed when it was brought in). I talked with the service manager and was told that nothing is replaceable and it would need the whole assembly and if they broke the glass transferring it, I had to pay for it. The service manager than called back to say that the assembly was a worst case scenario and the tech would have to remove the headliner to actually diagnose it. And that some of the parts are covered under the warranty. I went to the vehicle and within 5 minutes I had the sunroof closed and the tape removed. They offered no apology or incentive for me to bring .y vehicle back. This was the third time I was there for repairs. First time the tech lost a clip and vehicle was there for 3 days. Second time, the tech broke my window and we had to leave it there while they ordered a window and fixed it. The worst experience we have ever had with any vehicle manufacturer. We are selling our Mercedes and will never return to lone star or but another Mercedes. More

Great service on my Mercedes, job was well done. Customer service is excellent and very efficient, kept me informed and contacted me as soon as the vehicle was ready. service is excellent and very efficient, kept me informed and contacted me as soon as the vehicle was ready. More

Henry is the best sales person. He explained everything you need to know about the car and always make sure as a costumer you happy you need to know about the car and always make sure as a costumer you happy More

Henry Huynh is an outstanding leader in sales. He was very personable, attentive and thorough and didn't pressure me whatsoever. I would highly recommend the LoneStar dealership but more importantly, very personable, attentive and thorough and didn't pressure me whatsoever. I would highly recommend the LoneStar dealership but more importantly, go see Henry!!!! More

Terrible Customer Service ! Very Unprofessional.Was Terrible Customer Service ! Very Unprofessional. Was promised a compensation chq for a hotel stay in August and nothing ! My wife and I were Terrible Customer Service ! Very Unprofessional. Was promised a compensation chq for a hotel stay in August and nothing ! My wife and I were treated poorly in the dealership! "We are closing right away " was what was said as we were trying to follow up with something. They are not friendly to deal with at all . More

Nicholl M with the new Sales Team was excellent. Her knowledge was extensive and her professionalism was superb. I would highly recommend her to others. knowledge was extensive and her professionalism was superb. I would highly recommend her to others. More