The customer service here was terrible unfortunately and I am certain they damaged my seat when dealing with a repair issue. I brought my car to be serviced and noticed on pick up that there were some distinctive cuts to the leather on the driver's seat. When I brought this to their attention (a number of times), they were rudely dismissive, labelling it "regular wear and tear". I fully understand that this is not something I can 'prove' with before and after shots, but I have zero doubt that the damage is not wear and tear as there is no signs of wear around the cuts and they are distinctive in their shape and size, likely from one of their tools. My biggest grievance was the way they handled this issue, discourteous and dismissive. The last thing you want to worry about when bringing your car to be serviced is your car being damaged, no responsibility taken and being made to feel taken advantage of.