Lone Star Mercedes-Benz

We recently purchased a car, the treatment was not welcoming, they would not let us test drive the car, we had to place a 5K deposit, the only person that was informative was Tylor the sales person, t welcoming, they would not let us test drive the car, we had to place a 5K deposit, the only person that was informative was Tylor the sales person, the first finance man was not friendly at all he did not care if we bought the car or not, told us they would call us to come pick up the car, no phone call, I cannot why a prestige place like Mercedes could not make you feel more welcomed, since we were purchasing our first Mercedes ever, I would never recommend this place to no one. At least Toyota and Honda treat you like your some one. If it was not for my son wanting a Mercedes I would neve have gone to this place. I would recommend to go to a different dealership. if I had to give a star it would be 0 More

Waste of time. They have no respect for customers and are very unprofessional. Don’t waste your time with them if you are residing in other provinces. They don’t k They have no respect for customers and are very unprofessional. Don’t waste your time with them if you are residing in other provinces. They don’t know anything about the sale and transportation regulations and are not coordinated with each other. After several hours of spending time with their salesperson and sending and receiving hundreds of email and text, their boss broke the deal as he did not have any idea how to send the purchased vehicle to the customer and receive their trade. They don’t have any relationship with other Mercedes dealers in Canada and are limited to do business in their neighbourhood only. Sorry for trusting them from the onset. I had a nice experience with Carter Cadillac in Calgary before and thought they will provide the same smooth selling services. They are a joke! Spend your money somewhere else who respects their customers and time. More

I thank Rui Gao for the consultation and test drive, conducted at a high professional level. I plan to come to your showroom to buy a car. Thanks to the management of the dealership for the excellent se conducted at a high professional level. I plan to come to your showroom to buy a car. Thanks to the management of the dealership for the excellent selection of consultants in the person of Rui Gao. More

My experience with Lone Star has been fantastic. Having purchased several new cars in the past from other dealers and manufacturers, Dardana was easily the best sales professional I have worked wit Having purchased several new cars in the past from other dealers and manufacturers, Dardana was easily the best sales professional I have worked with. This time, I had done my research but had not made a final decision. We stopped into Lone Star and lucked out to be assigned Dardana. She was friendly, knowledgeable, and attentive to my and my spouse's questions. Once the decision was made, the rest of the team made the process easy and enjoyable. More

Nicholle as always, is professional, friendly, attentive to detail and willing to go that extra mile to ensure you are fully satisfied with your experience at the dealership and new vehicle…highly recommend to detail and willing to go that extra mile to ensure you are fully satisfied with your experience at the dealership and new vehicle…highly recommended!!! More

Very poor service and costumer service, I am not sure how I can describe the poor costumer service I got from the day I purchased the car to the 3 month later that the front camera that Mercedese designed in I can describe the poor costumer service I got from the day I purchased the car to the 3 month later that the front camera that Mercedese designed in a very front of car and being hit by anything cracked easily and the warranty person simply told me "Yes we don't take responsibility" I highly not recommend them as at all. More

I have bought three vehicles from Lone Star, one new and two pre-owned. I have nothing but the best things to say about my experience with Lone Star and how well they have taken care of me and my vehicles. two pre-owned. I have nothing but the best things to say about my experience with Lone Star and how well they have taken care of me and my vehicles. Always looked out for me, always made me feel like I was important and always took care of any issues I had big or small. I had a small issue today after bumping my side mirror and I had it addressed immediately. From the lovely lady who answer my call, the greeter to the technician, everything was perfect! Thanks!!! More

I’m on my 3rd consecutive vehicle purchase from Luc Konicki at Lone Star Mercedes. My first time purchasing a Mercedes was in November 2015. While I considered other brands, I really liked everything a Konicki at Lone Star Mercedes. My first time purchasing a Mercedes was in November 2015. While I considered other brands, I really liked everything about Mercedes; comfort, performance, and fun. This being my third purchase you would be right to assume that while I’m very satisfied with the Mercedes brand, I’m very satisfied with my experiences and interactions with Lone Stare staff. I don’t believe positive experiences are unique to me and I’m by no means their wealthiest client. It’s not my job to convince you to buy a Mercedes… that’s theirs. As for Lone Star staff, I really appreciate them. Sales, business team, service, and parts. First class team. A sign of a great team and culture is staff tenure… ask around, you’ll learn that many have been there for 5 years or more. Luc is retiring in a month after 18 years or more of service. He’s a great guy and I wish him well. I’ll have to buy him lunch. Yes, I’m a real customer. No, I’m not a bot. More

It's always a good idea to do your research before making a substantial purchase on anything these days and my research stopped once meeting Dardana at the Lonestar dealership. Within minutes of meeting her a substantial purchase on anything these days and my research stopped once meeting Dardana at the Lonestar dealership. Within minutes of meeting her, she identified my needs and comfort zone for a purchase. Her knowledge on the mechanics of any car we looked at was astounding, things I never noticed were identified without hesitation; I was impressed at her professionalism and ability to establish a sense of comfort and trust within a short period of time. She's a natural. Lonestar Mercedes is a class dealership and with Salespersons like Dardana, they can only continue to be successful. More