Lone Star Mercedes-Benz

I dealt with Julio and was treated with the worst kind of prejudice and racism that I have ever endured from a salesman. I called the manager after my experience with Julio and the manager did not address th prejudice and racism that I have ever endured from a salesman. I called the manager after my experience with Julio and the manager did not address the situation at all. I would against purchasing from this dealership or ever dealing with them. It is so sad that in this day and age that we are still dealing with prejudice and outright racism. More

I purchased a pre-owned 2014 C350 Coupe and took delivery on May 28, 2022. I had travelled to Calgary from Edmonton once to test drive the vehicle and then to take delivery a few days later. For the most par on May 28, 2022. I had travelled to Calgary from Edmonton once to test drive the vehicle and then to take delivery a few days later. For the most part this went as you’d expect; pushy and manipulative sales tactics from my sales guy Ralph Leith – nothing surprising here, and just like every other car sales guy out there. Of benefit to him, there was little to no negotiation on price outside of a discount I was offered before I stepped foot in the dealership (ie., they were intending to sell this car for the “discounted” price, and there was far more revenue in the deal despite what was said – this is fine, I was comfortable with the price). I’ll also mention that between my partner and I, we have owned three other Mercedes-Benz vehicles and leased another two prior to this purchase. We are familiar with and loyal to the brand. The car is beautiful without a doubt. Clean and very well-maintained for an 8 year old car. That is absolutely not in dispute. What IS a problem for me is the fact that this vehicle was equipped with two front tires that should never have passed the Mechanical Fitness Assessment, and should have been replaced before the car was listed for sale. We’ve come to find out that this was KNOWN by the dealership and yet they chose not to disclose this in any capacity. The way the dealership then handled this situation when my partner reached out to inquire about a resolution made it clear that we shouldn’t just let it go. Within a week of taking delivery, we noticed a slow leak in the right front tire. This was the point at which we realized just how far gone these tires really were. Both the inner and outer tread of the tires are completely bald and past the wear bars, which is pretty abnormal. In addition to this, there is a visible crack in the right front sidewall as well as damage that could very well be indicative of the tire having been run on flat, which typically renders this type of tire no longer safe to drive on. The AMVIC Mechanical Fitness Assessment (which I was rushed to sign and not provided a copy of until this issue became clear) had no indication of the immediate need for tire replacement and no tread depths listed, and yet the technician had provided comments that included a note about the battery testing weak and that the car had aftermarket tint installed – things most certainly of less urgency and concern than the unsafe state of these tires. My partner reached out to the General Sales Manager, Simon Clarke, to see if maybe this was just an oversight and an amicable resolution could be reached to bring the car to the safety standard it should have met at the time of the sale. We were accused of trying to renegotiate after the deal was done, and basically told to go kick rocks – this wasn’t their problem; they didn’t advertise the vehicle as having new tires; and it’s your fault for not better inspecting the vehicle before agreeing to purchase it. If this is the standard by which Lone Star is willing to operate with respect to pre-owned vehicles, it’s clear customer safety and satisfaction isn’t nearly as important to them as they’d like you to believe. Should I have gotten on my hands and knees and inspected the tires? Sure, maybe I should have done that. But I mistakenly thought I could trust the assessment provided by the dealership. That’s on me. Following a number of emails and multiple screened phone calls to the dealership trying to resolve this, the Pre-Owned Sales Manager, Mitch Amos, offered to allow us to purchase two new tires at 10% above their cost and complete an alignment - but only if we bought them from their store - keeping in mind that the car is not safe to drive another 300kms back down to Calgary to have this done. We offered to have one of our local Mercedes-Benz dealerships inspect the tires, but received no response to that. (We did have our local MB dealer complete a tire inspection and they clearly stated that the front tires were in need of replacement, and provided a recommendation to that effect). According to Mr. Clarke, the tires were reported on an internal assessment as having just 2mm of tread remaining. He told us in writing, that "Certainly it should be understood by all parties that 2mm of tread wear remaining is minimal and the tires would be due for replacement imminently.” How could this have been understood by all parties, when I was not informed of this minimal remaining tread because Lone Star chose to withhold that information, even in the form of a recommendation? These tires should have been replaced before the vehicle ever drove off the lot, and Lone Star had ample opportunity to do this and roll that cost into the listed price for this car. I am appalled that a technician at a Mercedes-Benz dealership would have failed to note at the very least a recommendation for the tires to be replaced on the Mechanical Fitness Assessment. It’s unbelievable, and honestly embarrassing. Had I been informed that the tires would require “imminent” (immediate) replacing during any stage of the sale, that would absolutely have factored into my decision to go ahead with the purchase. This also doesn’t take into account that there is not 2mm of tread remaining across the entire tread, but actually only the middle of the tire. For an out of province inspection, that would be an immediate fail. This isn’t about money, contrary to what Mr. Clarke would believe. This is about a misrepresentation of the mechanical fitness of this vehicle, and their complete unwillingness to work with us to find a reasonable resolution for a situation that could have so easily been avoided. A complaint has been filed with AMVIC regarding this. I’m disappointed that what should have been an exciting vehicle purchase experience for me has turned into such an awful one. The car is currently parked in my underground parking space, not safe to be driven while this is ongoing. On top of all this, the amount of clerical errors we noticed during the sale was amazing. From the AMVIC inspection listing the car as the wrong model, to the completely wrong colour code being listed on the advertisement and Bill of Sale, I’m shocked at the lack of care or attention to detail we’ve experienced from Lone Star. This is a pre-owned vehicle, and by no means did I expect showroom floor perfection. What I did expect, was a truthful and accurate representation of the mechanical fitness of the vehicle. Lone Star could have replaced the front tires either with new or even lightly used tires, and still rolled that cost into the sale price. Instead they maintain that tires that absolutely should not have passed inspection were roadworthy and completely up to the standards they claim to be committed to. The simple fact that the front tires this car was equipped with at the time of sale were in need of urgent replacement, yet no notes, recommendation or action was taken by Lone Star Mercedes-Benz prior to listing the vehicle for sale illustrates either incompetence, ignorance or an intended effort to misrepresent the safety of this vehicle to potential buyers in order to save themselves a few bucks. While I’d love to give Ralph the benefit of the doubt and assume that he wasn’t aware that the front tires might literally not last a week past the date of sale, I’m not confident he would have informed me based on the totality of our interactions. I am so disappointed that the purchase of this beautiful car has been tarnished by the knowledge that I entered into a deal with a company so unconcerned with the safety of their customers. Throughout the sale I was told how good a deal I was being offered and how hard Ralph had worked to get me a discount and that they’d have no problem selling the unit multiple times over for more money if I didn’t close the deal. I am more than willing to give them the opportunity to do that if they’d prefer to simply reverse the deal and take the car back. My contact details are on file. More

Bought and traded my car with Lone Star Merceds-Benz. Henry was the best sales person. As he offered us a estimated value that was fair. Henry was very kind and helpful throughout the process. He was ver Henry was the best sales person. As he offered us a estimated value that was fair. Henry was very kind and helpful throughout the process. He was very swift and clear throughout this transaction. Enjoying my new GLA 250 thanks to Henry and Lonestar Mercedez-Benz! More

Was not the best Charged for fluid not Was not the best Charged for fluid not installed Questioned safety of after market rims Cabin filter recommended wham an engine air filter was req Was not the best Charged for fluid not installed Questioned safety of after market rims Cabin filter recommended wham an engine air filter was required Friendly but unsatisfactory More

We would like to thank all financial, service and managenent staff at LoneStar Mercedes, especially Grant Yooun for their professionalism and consideration with respect to our recent service. The se managenent staff at LoneStar Mercedes, especially Grant Yooun for their professionalism and consideration with respect to our recent service. The service staff spent extra time explaining concerns that we had and we came away feeling more confident. Thank you. It was a pleasure doing business with you. Stacy Risdahl and Bernie Noetzel More

Thank you Valentin & Lone Star for the great service! Despite the need to cancel my order, I received great experience working with Valentin. He gratefully agreed to put on hold my desired car, reschedul Despite the need to cancel my order, I received great experience working with Valentin. He gratefully agreed to put on hold my desired car, rescheduled test-drive due to weather condition in BC, other offerings during negotiation – all we customers need is customer-oriented approach! Kudos to Valentin and Lone Star! More

Brought my glc 300 in for a sunroof concern. Turns out it was not covered under warranty and was told it would be about $10,000 to repair. Was charge a half hour for diag, so the tech could touch the button was not covered under warranty and was told it would be about $10,000 to repair. Was charge a half hour for diag, so the tech could touch the button and say it need a full sunroof. He left the sunroof tilted up and taped it over(was closed when it was brought in). I talked with the service manager and was told that nothing is replaceable and it would need the whole assembly and if they broke the glass transferring it, I had to pay for it. The service manager than called back to say that the assembly was a worst case scenario and the tech would have to remove the headliner to actually diagnose it. And that some of the parts are covered under the warranty. I went to the vehicle and within 5 minutes I had the sunroof closed and the tape removed. They offered no apology or incentive for me to bring .y vehicle back. This was the third time I was there for repairs. First time the tech lost a clip and vehicle was there for 3 days. Second time, the tech broke my window and we had to leave it there while they ordered a window and fixed it. The worst experience we have ever had with any vehicle manufacturer. We are selling our Mercedes and will never return to lone star or but another Mercedes. More

Great service on my Mercedes, job was well done. Customer service is excellent and very efficient, kept me informed and contacted me as soon as the vehicle was ready. service is excellent and very efficient, kept me informed and contacted me as soon as the vehicle was ready. More

Henry is the best sales person. He explained everything you need to know about the car and always make sure as a costumer you happy you need to know about the car and always make sure as a costumer you happy More

Henry Huynh is an outstanding leader in sales. He was very personable, attentive and thorough and didn't pressure me whatsoever. I would highly recommend the LoneStar dealership but more importantly, very personable, attentive and thorough and didn't pressure me whatsoever. I would highly recommend the LoneStar dealership but more importantly, go see Henry!!!! More