London Kia

Service lacking! Warranty/recall work done - not working. Called at 11 am on Thursday to advise that heated seat was not working. Customer was told I would be call Warranty/recall work done - not working. Called at 11 am on Thursday to advise that heated seat was not working. Customer was told I would be called back to arrange for next steps to fix the problem. At 3pm Thursday I received this survey text. It is now end of business day Saturday and I still have not heard back from anyone to let me know what will be done about the recall/warranty work. More

Good job catching my break issue. Thanks for doing the repair so quickly. I'll be back. Thanks for doing the repair so quickly. I'll be back. More

Great people and great service. Haven’t led me wrong yet. Would recommend to friends and family Haven’t led me wrong yet. Would recommend to friends and family More

Parth, along with the other people we dealt with at the dealership, was very personable and professional. Communication was efficient and effective. I appreciated my Kia experience! dealership, was very personable and professional. Communication was efficient and effective. I appreciated my Kia experience! More

Service rep. was courteous, responsive and transparent. I felt as though recommendations were prioritized and necessary… not to upsell. I was able to comfortably was courteous, responsive and transparent. I felt as though recommendations were prioritized and necessary… not to upsell. I was able to comfortably wait while my vehicle was serviced and complete some work of my own. Service was completed in a timely manner and invoice was thoroughly explained. An overall good experience. More

Consistent high level of friendliness and performance. I have been a client since December 2015 and have never been disappointed in any way. I have been a client since December 2015 and have never been disappointed in any way. More

Tire changeover scheduled appointment was not completed due to the service advisor misplacing the car keys. The actual tire changeover work was completed by mechanic Chris L. who does outstanding work. I due to the service advisor misplacing the car keys. The actual tire changeover work was completed by mechanic Chris L. who does outstanding work. I’m very pleased that he has decided to return to KIA, which is now the only reason I’ll be taking the vehicle to your dealership for service. More

Great service and everything was delivered as promised! Very impressed with everything and will continue to use them. Very impressed with everything and will continue to use them. More

Courteous, very professional, such a clean dealership. They absolutely know what they are doing and no pressure to add extras. They absolutely know what they are doing and no pressure to add extras. More

I had an excellent experience for my first service appointment since purchasing my car recently. appointment since purchasing my car recently. More