Lockwood Kia | Page 56

Won me over Previously this dealer had been a Buds KIA, and if it wasn't for the service department I would have stopped coming here long ago. To my pleasant su Previously this dealer had been a Buds KIA, and if it wasn't for the service department I would have stopped coming here long ago. To my pleasant surprise it had changed hands and during my next service I thought I would check it out, it was night and day! I browsed the new cars and was actually spoken to, I was given coffee, asked about my previous cars, etc... it was like I was talking to an old friend. And that's exactly what you get at Lockwood, no pressure friendly assistance from a customer advocate - not sales. Between Kelly Culver and Trent Flack the GM I felt like I was among old friends. Every step taken was very transparent, knowledgeable and fair. If I didn't like something, well they went above and beyond to make me happy again. I am floored by sales people whom keep their word and want to deliver a great experience. I cannot believe somebody actually delivered. I would recommend to everybody. Talk to Kelly More

Couldn't be better My experience with Lockwood Kia, and specially with Kendra couldn't be better. She was friendly, warm and helpful with me and my wife from the very mo My experience with Lockwood Kia, and specially with Kendra couldn't be better. She was friendly, warm and helpful with me and my wife from the very moment we showed up at the dealership. Very professional and high class customer service, definitely my best car dealership experience ever! Thanks to Kendra, Trent and the rest of the team for making it easy and superfast!! More

Long time Jeep driver turned Kia driver! Couldn't be happier I came into test drive the Kia Forte5 and not once did I feel any pressure to buy. From the moment I entered the dealership I felt as if I was being I came into test drive the Kia Forte5 and not once did I feel any pressure to buy. From the moment I entered the dealership I felt as if I was being welcomed into a friends home. The staff at Lockwood Kia was professional, kind, friendly and extremely knowledgeable on their products and services. As I went through the buying process Trent, Caroline & Kendra provided me with all the necessary advice and information to help me feel confident in my purchase. I came in on Saturday and today, only a few days later- I was able to drive off in a brand new 2015 Kia Forte5 EX and I couldn't be any happier. Thank you so much to all the wonderful people at Lockwood Kia! Carlos Cordeiro More

Purchase New Vehicle - First Time Kia Owner I found the staff at Lockwood Kia to be professional and helpful. Both Kendra and Trent were wonderful to deal with. I hate car shopping as feel I found the staff at Lockwood Kia to be professional and helpful. Both Kendra and Trent were wonderful to deal with. I hate car shopping as feel it is such a 'pressure cooker' to buy. Neither Kendra nor Trent pressured me in any way to purchase. They offered advice and provided information. I took a approximately a week to make mull things around and when I chose my 2015 Sportage I was confident with my decision. I was able to keep within my budget which was key for me yet I feel I have a vehicle with a lot of 'perks' D. Calverley More

Professional,Knowledgeable, Great deal. I came from Toronto to purchase my new Kia at Lockwood. I had visited some other local dealers, but was not impressed with their aggressive sale pitch I came from Toronto to purchase my new Kia at Lockwood. I had visited some other local dealers, but was not impressed with their aggressive sale pitch. At Lockwood they took the time to explain in detail, different features of the car and options available to suit my needs. I was never pressured to "buy today" . When I decided on my Car choice, we worked out a fair deal that worked within my budget. Thank You- Lockwood More

First time buyer Kendra helped me select my first car (2014 Kia Soul). I came in after having done a bit of research. I appreciated the lack of pressure and while t Kendra helped me select my first car (2014 Kia Soul). I came in after having done a bit of research. I appreciated the lack of pressure and while there was gentle encouragement to consider additional features - it was underpinned with genuine enthusiasm for the functionality of those features. More

Terrific Experience We generally hate the car buying experience...the hard sell, the deal-making games. So we walked into Lockwood geared up for the ordeal. It just didn' We generally hate the car buying experience...the hard sell, the deal-making games. So we walked into Lockwood geared up for the ordeal. It just didn't happen. At all. A very well informed and welcoming staff. No armtwisting; just solid information, fully answered questions, and a painless..actually pleasant...selling and financing process. They were extremely sensitive to our needs, clearly loved what they were doing, and took greatly assure in making us happy. And that is how we left. A terrific experience. More

My daughter loves her new Kia Rio5! My daughter and I would like to thank Andrew and Trent for their friendly customer service and dedication in finding my daughter her perfect car! Afte My daughter and I would like to thank Andrew and Trent for their friendly customer service and dedication in finding my daughter her perfect car! After a couple of mishaps locating the vehicle, (all the 2014's were sold out, even though the system said there were some left), they were able to secure us a 2015 and meet my daughters colour choices both in the exterieor and interior and keep the newer vehicle in her price range! She is thrilled with her new car! Thanks Lockwood Kia! More

Great people After receiving a letter from the dealership, I wanted to inquire about it. They wanted my 2006 Kia rio and wanted to get me into a 2015 car of my cho After receiving a letter from the dealership, I wanted to inquire about it. They wanted my 2006 Kia rio and wanted to get me into a 2015 car of my choice. This sounded to good to be true..but it wasn't!! The staff was extremely friendly and they were great at keeping my payments close to what I was already paying on my old car. Fast, efficient service and wonderful staff. I have recommended this dealership to a lot of people. More

Excellent customer services and great service department The services department's staff is very polite and they always recommend us the right service to our car according to the miles and how we use the c The services department's staff is very polite and they always recommend us the right service to our car according to the miles and how we use the car. They are also providing us with the best recommendations on how to extend the life of our car according to our budget. At the same time while we were waiting for the 45K. Km's service of our car, we did a test drive for a couple of 2015 cars that we liked and the sales rep called Mike Cerrone helped us with all the questions that we had and demonstrated a very good customer services skills while providing us with all the information on how to get a new car and how to trade in our relative new Kia Rio. We highly recommend this Dealership and a great service department. More