Lexus of London - Service Centre

Approximately one year ago we purchased our first Lexus product- a 2012 RX 350. It has been a very enjoyable experience both from a purchase and customer service standpoint. Recently we moved and I have product- a 2012 RX 350. It has been a very enjoyable experience both from a purchase and customer service standpoint. Recently we moved and I have been unsuccessful in programming the Lexus Homelink feature to operate my automatic garage door opener. I contacted Lexus of London to explain the problem, and I was connected to Mat Granger, a sales representative. Mat very patiently explained how the programming is normally done, and when we were still unable to get the function to work, he did some digging on the internet and sent me a link to some specific instructions that appear to be somewhat different than is described in the owners manual. I look forward to working through these instructions and hopefully can contact Matt with good news that the programming was successful. Both my wife and I were very impressed that Mat (although not the salesperson I bought the vehicle from) went out of his way to help us with this process, and even offered to arrange for a Lexus manager to drop by the house sometime to help solve this issue. Ian LeConte, Sarnia More

I cannot emphasize enough the quality of service and the quality of vehicle that the Lexus dealership of London provides. Alan Calvert's friendliness, professionalism and welcoming demeanour always make yo quality of vehicle that the Lexus dealership of London provides. Alan Calvert's friendliness, professionalism and welcoming demeanour always make you feel like you're someone special. He goes out of his way to come and greet you at the door each and every time. And he remembers your name!!! As well, both Karen and Lindsy in the service department have been an absolute pleasure. They are always so courteous and friendly. As a matter of fact, everyone at the Lexus of London dealership have been amazing. It's nice to know that going to get your car serviced is always going to be an enjoyable experience, something to look forward to. Thanks again Alan, Karen and Lindsy, and everyone at the Lexus of London dealership, Michele Lajoie More

I have always had my 2008 RX350 Lexus serviced at London Lexus. The service and quality of work is superior. While everyone is very professional, friendly and helpful, Adam McCallum, Service Manager is tops Lexus. The service and quality of work is superior. While everyone is very professional, friendly and helpful, Adam McCallum, Service Manager is tops. Adam explains well the service required now and in the future and any cost that may be associated. Quite often I call requesting service with little or short notice and they are always accommodating. A loaner vehicle is always available and the time estimated to complete the service is accurate. The premises are very clean and welcoming. My overall experiences at London Lexus have been beyond my expectations. More

Lexus of London is the best Toyota/Lexus dealership that I have ever dealt with - their attention to Customer Service and appreciation for your business is 'tops' and everyone in the Team seems to be pullin I have ever dealt with - their attention to Customer Service and appreciation for your business is 'tops' and everyone in the Team seems to be pulling in the same positive direction! I have bought 2 Lexus' from this Dealership, a SC and RX plus have convinced my friends to have their LS' serviced there and another friend to buy his GS from Lexus of London - and they have all been very impressed with the experience - keep up the good work and here's to a great 2013! More

Service has always been prompt, complete and fair. Very accommodating on early morning hours by Adam which is most appreciated. Evident they prioize service for the customer and the car. accommodating on early morning hours by Adam which is most appreciated. Evident they prioize service for the customer and the car. More