Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,013 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,013 reviews
December 02, 2016
Outstanding sales staff Dear Lexus of London , specifically Rick Watson . I just wanted to thank you again for all your hard work and patience during our shopping/buying pro Dear Lexus of London , specifically Rick Watson . I just wanted to thank you again for all your hard work and patience during our shopping/buying process. As I said before I've spent a lot of time with salesman of different kinds over the years . Many of whom thankfully I never had to deal with again . So I do truly appreciate you being so knowledgable, and honest. And spending so much time day after day to get us exactly what we wanted in a vehicle , and more importantly at a price I was very happy with! Thank you For really making our buying experience a memorable and enjoyable few months! Thanks again ! Take care Brett and Amanda More
by BrettmanC
December 01, 2016
Great experience on Lexus of london Very great dealership, the staff were warm and welcoming.To be honest, I just want to look around, but Jack Ji show me his professional and knowledgea Very great dealership, the staff were warm and welcoming.To be honest, I just want to look around, but Jack Ji show me his professional and knowledgeable, Jack Ji is a patient,thoughtful and enthusiastic sales, I got lots of problem during my purchase, and he really nice, I am really happy find my right vehicle also really excited about my first car. Recommend Lexus of london and Jack Ji More
by Poppy W
December 01, 2016
Excellent service and nice people. They are knowledgeable to the car and service, and can provide very detailed and helpful information. They are very patient service and nice people. They are knowledgeable to the car and service, and can provide very detailed and helpful information. They are very patient and polite to customers. More
by Mengxi
November 30, 2016
always top notch I have been here for years and always wonderful. the staff are friendly. It is comfortable to be in. they are timely and always can book me in when I have been here for years and always wonderful. the staff are friendly. It is comfortable to be in. they are timely and always can book me in when required More
by Lexus Driver
Employees Worked With
Other Employees :
Allan Calvert, Lyndsi Irwin, Adam McCallum, Jason Janusz
November 30, 2016
Great experience!! Was in the market for a pre-owned truck and landed on Lexus of London's page. The staff were all friendly and inviting. I bought the truck and have be Was in the market for a pre-owned truck and landed on Lexus of London's page. The staff were all friendly and inviting. I bought the truck and have been very happy with it. I highly recommend this dealership and Stephanie to deal with! More
by Endeavor
Employees Worked With
November 29, 2016
Positive Always been treated professionally, yet on a friendly basis. Good vehicle knowledge and prompt service. Dealership has good access and set up in a f Always been treated professionally, yet on a friendly basis. Good vehicle knowledge and prompt service. Dealership has good access and set up in a functional manner, so easy to maneuver and get around dealership. If confused staff is there to assist. More
by tap13
Employees Worked With
John Braddon
November 29, 2016
Lexus of London has been a pleasure I have bought two SUV off of Lexus of London and could not be happier . My sales person Stephanie has been a great help and caters to all my wants and I have bought two SUV off of Lexus of London and could not be happier . My sales person Stephanie has been a great help and caters to all my wants and needs when buying a new vehicle. I strongly reccommend anyone interested in a Lexus to deal with her! . Even living in the gta they make it super convenient! More
by Pd1122
Employees Worked With
November 29, 2016
Amazing experience I was recently in Lexus of London looking for a new compact car and the service I received was exceptional! The lady was so informative and profession I was recently in Lexus of London looking for a new compact car and the service I received was exceptional! The lady was so informative and professional and made me feel very welcomed and valued, she answered all of my questions and helped me to understand alot more about the type of car I want. I have already recommend the location to alot of my friends and co workers. More
by Marg04
Employees Worked With
November 28, 2016
Always has been 5 star service! Although their customers number in the hundreds, Karen makes you feel like you are their only client. I always go back because this is the way it's b Although their customers number in the hundreds, Karen makes you feel like you are their only client. I always go back because this is the way it's been since day one several years ago. More
by Bill
Employees Worked With
November 28, 2016
Friendly, efficient and well explained When I arrived Karen greeted me by name. I felt she knew my vehicle and very quickly completed the paper work and explained the service needed. The ca When I arrived Karen greeted me by name. I felt she knew my vehicle and very quickly completed the paper work and explained the service needed. The car was finished before the estimated time and I was on my way. More
by John
Employees Worked With
