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Lexus of London

London, ON

4.9
4,240 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 4,240 reviews

May 02, 2018

Amazing customer service from Rick. I had an amazing experience at Lexus of London. Rick was very professional, he took his time to answer all my questions. He is very knowledgeable abou More

by Mike
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2018

Outstanding service at Lexus of London My first time dealing with Lexus of London and I was extremely impressed with the customer service. Stephane Shearsby got me the car in the colour I More

by Navyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 01, 2018

Buying a car on my own. I had been talking about upgrading my car for over a year , did my research , and finally made the decision.Alan CALVERT , -pleasant. as ever, introd More

by Pat43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Nissan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Calvert, Lauren Rossini
May 01, 2018

Exceptional They made everything easy it was worth the trip from windsor , prices reasonable So many choices , easy access from the 401 . The sales person it was More

by Lexis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2018

Stellar Customer Service! Treated Us Like Family. Stephanie + team treated us like family and provided us with stellar customer service. From start to end, they made the process of purchasing our vehi More

by Vik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Rossini
April 30, 2018

Very happy with my car This is my second car and thanks to Jack i’m very happy with his service and his knowledge about cars . He’s been very patient with me and go thro More

by RX222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji, Rui (Helen) Pan
April 30, 2018

Good service Henry Gao from service is very nice and patient to the customer. He provided me excellent service and also help me dealing with some of my car issue. More

by Ohm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Gao
April 30, 2018

Over the top Customer service Can’t thank you enough Stephanie For helping me get my van. Even when home with a sick child you made sure I was taken care of. Thank you so much. More

by April2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Ellis
April 30, 2018

Great service Stephanie and Kylie were awesome. A family emergency interrupted the closing and Stephanie helped transport family around town. All docs were ready in More

by Ned Flanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2018

Thanks Stephanie! It was a terrific buying experience with Stephanie! She was very knowledgeable and accommodating. She listened to my needs and paid attention. He More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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