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Lexus of London
London, ON
3,583 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,583 reviews
September 27, 2016
Great service! My father recently decided to stop driving. He gifted me his low mileage 2007 Lexus which I am very proud to drive. My first visit to Lexus of Londo My father recently decided to stop driving. He gifted me his low mileage 2007 Lexus which I am very proud to drive. My first visit to Lexus of London was to fix a faulty window. While fixing the window and performing an outstanding safety recall, the mechanic noticed something unusual with the water pump which led to its replacement. I was told that the coolant reservoir was basically empty so had the mechanic not spotted the problem, I could have faced a serious engine problem in a matter of hours or days. Many thanks to the mechanic who spotted the problem! Adam McCallum welcomed me as a first-time customer and Karen Campbell kept me well-informed of the progress of the repairs during the course of the day as they had to keep the car longer than originally planned. The loaner 2016 ES350 was kind of nice to drive for a day too! More
by bmoore1959
Helpful September 26, 2016
A Stress Free Buying experience Sue had the right amount of passion about the product and down to earth attitude. She made the process pleasant and explained everything in and clear Sue had the right amount of passion about the product and down to earth attitude. She made the process pleasant and explained everything in and clear and understandable manor. I don't have a single complaint about my visit. More
by Chris
Employees Worked With
September 25, 2016
Service visit Very helpful. We talked about service need and the costs. We also talked about seeing a new car and choices available. We are considering our options Very helpful. We talked about service need and the costs. We also talked about seeing a new car and choices available. We are considering our options. More
by B. Rankin
September 23, 2016
Great Service!! As always I was provide excellent service and value,From the time I made the appointment until picking the car up I was treated professionally by Ka As always I was provide excellent service and value,From the time I made the appointment until picking the car up I was treated professionally by Karen,John and Chris. More
by bstrano
September 23, 2016
Excellent Service as Always Visit was for normal scheduled service ... Was a little early dropping my vehicle off, but was handled promptly. Service completed on time and for th Visit was for normal scheduled service ... Was a little early dropping my vehicle off, but was handled promptly. Service completed on time and for the verbally quoted price. Overall excellent treatment. More
by Bob50
September 23, 2016
Dr. HIll Review I bring my cars in to the Lexus of London dealership (this is my 3rd Lexus) and before I brought them in to Toyota Town (they were all Toyotas.) Every I bring my cars in to the Lexus of London dealership (this is my 3rd Lexus) and before I brought them in to Toyota Town (they were all Toyotas.) Every time I'm greeted and the work gets done in a timely and friendly manner. More
by drtimhill
September 22, 2016
Service Living over an hour away from the dealership, they provide a loaner, then when they needed to keep my car overnight, delivered my car to me the next d Living over an hour away from the dealership, they provide a loaner, then when they needed to keep my car overnight, delivered my car to me the next day. Great service. More
by Lexus2013
Employees Worked With
September 21, 2016
I received great service from Romeo Nissan. I received great service from Romeo in the service department last Thursday September 13 . I brought my Lexus RX 350 in for a repair and it was compl I received great service from Romeo in the service department last Thursday September 13 . I brought my Lexus RX 350 in for a repair and it was completed in a efficient and prompt manner. I receive excellent and quick service whenever I bring in my Lexus RX 350 to Lexus of London.. Thanks for the excellent service Romeo. More
by dp
Employees Worked With
September 21, 2016
Geeat service from Karen and Adam in service department. Needed new snow tires and both couldn't have been more accommodating. Very friendly. Was very painful, as I didn't realize I needed new ones. Th Needed new snow tires and both couldn't have been more accommodating. Very friendly. Was very painful, as I didn't realize I needed new ones. They both made the experience less painful. Love going there. Janis Hassan More
by Janis Hassan
September 21, 2016
Rick Watson in sales was very personable and helpful. Rick really knew his facts and when he didn't, found out. Was given a loaner car when I was having service done and fell in love with. Talked to Ri Rick really knew his facts and when he didn't, found out. Was given a loaner car when I was having service done and fell in love with. Talked to Rick to get some numbers, and he couldn't have been nicer to me. NO PRESSURE at all. Am considering it. It will be very hard decision, as I am in love with my 1998 Lexus. Janis Hassan More
by Janis Hassan
Employees Worked With
