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Lexus of London
London, ON
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,610 reviews
April 29, 2019
Excellent experience overall We bought two cars from Lexus of London, a 2018 Lexus GS 350 and 2014 Toyota Camry XLE. Rick was very patient, friendly and helpful. He gave us good a We bought two cars from Lexus of London, a 2018 Lexus GS 350 and 2014 Toyota Camry XLE. Rick was very patient, friendly and helpful. He gave us good advice and did not try to upsell us in any way. Great people, great prices, great experience overall. More
by H. W. of Windsor
Helpful April 27, 2019
Great Experience All employees I dealt with were friendly, kind, courteous, and knowledgeable. Natalie was always considerate of my time and always available to answer All employees I dealt with were friendly, kind, courteous, and knowledgeable. Natalie was always considerate of my time and always available to answer my questions. More
by Happy Customer
April 27, 2019
Highly recommend I would definitely give 5 stars to Larry. He is professional and friendly. An enjoyable and pleasant experience. I would recommend this dealership if I would definitely give 5 stars to Larry. He is professional and friendly. An enjoyable and pleasant experience. I would recommend this dealership if you are looking for a car. More
by slyu
Employees Worked With
April 27, 2019
Natalie Marsh, Product Specialist, 5 STAR plus professional Natalie Marsh, Product Specialist at Lexus of London is the most professional, knowledgeable person we have ever dealt with when purchasing a new vehi Natalie Marsh, Product Specialist at Lexus of London is the most professional, knowledgeable person we have ever dealt with when purchasing a new vehicle. Her attention to our needs, understanding of our situation and exceptional customer care was off the charts, AMAZING! Thank you again Natalie, for making the purchase of our 450H such a fabulous experience. We will definitely recommend you to all our family and friends. More
by Kate & Larry
Employees Worked With
Natalie Marsh
April 27, 2019
Excellent Larry gave me a good experience, and I enjoyed his great service. He is very professional and help me to compare different vehicles. He is very friend Larry gave me a good experience, and I enjoyed his great service. He is very professional and help me to compare different vehicles. He is very friendly. More
by Jinhui
April 27, 2019
Excellent service Everyone at Lexus of London exceeds expectation in customer service every day. The most friendly helpful people I've ever come to know. They're number Everyone at Lexus of London exceeds expectation in customer service every day. The most friendly helpful people I've ever come to know. They're number one goal is to ensure that we leave happy and feeling we are in good hands. I love going there. My RX350 ALWAYS looks like brand new after they detail it. I've never been happier with a brand or staff. 😊😊😊 More
by Dhillon60
Employees Worked With
Other Employees :
Allan Calvert, Kylie Ellis, Henry Gao, Shelby Chisholm
April 27, 2019
Amazing salesperson I have ever met, kind, gentle and professional. If I have the chance to buy the car, I will be there again. Thank you very much. I have ever met, kind, gentle and professional. If I have the chance to buy the car, I will be there again. Thank you very much. More
by Her233
Employees Worked With
April 26, 2019
convenient great service and we can communicate easily. a lot potential when describing the vehicle for me. i would say i purchase the vehicle mostly cause he de great service and we can communicate easily. a lot potential when describing the vehicle for me. i would say i purchase the vehicle mostly cause he describes it greatly More
by luke
Employees Worked With
April 26, 2019
Visit to look at a used SUV I stopped by to look at a used vehicle and was pleasantly surprised at how I was treated. Many salespeople immediately want to steer you to new or mak I stopped by to look at a used vehicle and was pleasantly surprised at how I was treated. Many salespeople immediately want to steer you to new or make you feel somewhat lesser of importance. Not the case with Rick Watson, friendly and knowledgeable and exceptional customer service. I felt like I could have been shopping for a 100k vehicle. In the end I didn’t find what I was looking for but would not hesitate to return. More
by R Dafoe
Employees Worked With
April 26, 2019
amazing Great service. This guy knows how to treat a customer, not just the guy who is going to pay but also his family and friends. He’s patient, professiona Great service. This guy knows how to treat a customer, not just the guy who is going to pay but also his family and friends. He’s patient, professional, always on time and responds to my questions fast, I never got those feelings like something is sneaky going on, more like chatting with a friend, thumb up! More
by Happylexusdude
Employees Worked With
