Leduc Hyundai

Not a good Experience I found a vehicle online and set up an appointment to see it. I got there and salesperson Dallas wanted to show me a different vehicle. I said my pric I found a vehicle online and set up an appointment to see it. I got there and salesperson Dallas wanted to show me a different vehicle. I said my price range was 10k to 15k. We went for a test drive and we started the negotiation. Salesperson came back with price of $18900 for a 2013 Elantra GL. Said I was getting a deal because list is $21900. That is the price of a brand new 2017. Dallas's reply back was thats "the game" they play. I should have walked away but I didn't because I needed a vehicle and didn't have time to shop around. Negotiated down to 14K. Not a great price in hindsight when I look around. Finance not interested in looking for best rates and was not very good during the process. Almost completed the finance portion and they then show me Carfax and it shows the car was in an accident. Again I should have walked out. Next day I came to my senses and tried to back out today the deal but it's too late. They tried to make something work but it was just more confusion from them. I had to keep calling and getting answers. A week of miscommunication and awkwardness. I arranged to pick up the car and the people working were not aware that I was coming nor did they know where the car was. My salesperson saw me waiting but didn't come to say hello and didn't make eye contact. They only gave me one set of keys and they had put the wrong winter tire package on the car. They said they would look into it. I waited 10 days and after no one called me I called them. Keys are found but they wanted to know what I wanted to do about the tires. They offer no solutions. It's sorted out now but overall customer service was lacking. More

Poor Service in Drive Through Oil Change Bay confirmed pricing 1 week prior to going, arrived at 10:30, waited over an hour in line finally got into service line, confirmed price with technician, confirmed pricing 1 week prior to going, arrived at 10:30, waited over an hour in line finally got into service line, confirmed price with technician, then waited another hour only to find out that they did not have the filter or the oil to do the oil change on my truck. Why advertise we do all makes and models if you really are not prepared. then I was told that the quoted price was not really the price. that only included 5 liters of bulk oil out of a drum and if they did not have that oil then it was not applicable.... of course this was only told to me when they found out that they did not have enough oil in the system to do my oil change, BUT if they would have checked when my truck was pulled in at roughly 11:30 then they would have been able to go to their supplier, however since they left my truck to after they did a small car it was then too late to get products for my oil change....... wasted 3 hours and for no outcome. the young lady tried to be the positive one, but fact of the matter was she even reached out to her Service Manager and no resolution or offer to help out or any real resolution. More

Worked hard to make a deal After a bumpy start by dealing with one sales person I was put in touch with Lornel Mitchell. She has worked very hard to make things right. Very open After a bumpy start by dealing with one sales person I was put in touch with Lornel Mitchell. She has worked very hard to make things right. Very open and honest communication. Very straight forward numbers, everything explained and easily understood. Truly an easy dealership to deal with. More

Fantastic Experience I had an absolutely wonderful experience while buying my brand new 2017 Santa Fe. From the initial test drive, through to the delivery, everything we I had an absolutely wonderful experience while buying my brand new 2017 Santa Fe. From the initial test drive, through to the delivery, everything went seamlessly. My salesman, Ethan Denson, did a wonderful job - not pushy, very knowledgable and extremely easy to deal with. The sales manager and financial advisor were very kind, low pressure and made sure that I felt comfortable with everything that went into the sale. I would highly recommend buying from Hyundai and when I am in the market for another, I will definitely be back!!! More

Third vehicle purchased from Leduc Hyundai We are satisfied with the service and treatment we have received from Leduc Hyundai. We have purchased from the same salesman the last two times. We We are satisfied with the service and treatment we have received from Leduc Hyundai. We have purchased from the same salesman the last two times. We have found David Ball to be polite, reasonable, and NOT PUSHY. A very positive buying experience all around. More

Honest and Fun Thank you Just recently, We purchased a vehicle online for the first time. I was skeptical at first. Throughout the process it become very obvious that Ron Just recently, We purchased a vehicle online for the first time. I was skeptical at first. Throughout the process it become very obvious that Ron and the entire dealership are genuinely interested in the long term relationship of every customer. Including the customers that they haven't even met. Everything was even better than promised online. It is refreshing to find people that care about the customer, and not just selling numbers.... Hands down the most enjoyable experience that We have ever had in customer service, integrity, honesty and even some comedy. Thank you again!!! We love our new truck More

Great Service Always I purchased a car nearly 2 years ago from Leduc Hyundai. Recently Kevin Lovig called and said he had a client who needed a car similar to the one I h I purchased a car nearly 2 years ago from Leduc Hyundai. Recently Kevin Lovig called and said he had a client who needed a car similar to the one I had, would I be interested in upgrading. I arranged to meet with Kevin and as usual the service is exceptional. Kevin was able to show me a car that meet with my needs and provided me a deal I could not say no to. Over the past 2 years we have gone in to the dealership of course to have the service on the car done. Every time we go in, we always treated with respect and every time, Kevin takes time out to always come over and say hi and ask how everything is going. I have dealt with other dealerships over the years, but always find that we are treated like family, with care, concern and mostly with respect. Congratulations Kevin, you always go beyond. Thank you. More

Very helpful and honest! I was looking into buying my first brand new vehicle and was interested in the new Tucson. We happened to be in Edmonton for a personal business trip I was looking into buying my first brand new vehicle and was interested in the new Tucson. We happened to be in Edmonton for a personal business trip (since we live in Northern AB) and had read that Leduc Hyundai had great reviews so we decided to drive out and see them. We met Shantelle when she came out to greet us and answer any questions we had. I didn't end up purchasing my vehicle until about three weeks from my first visit but Shantelle was very helpful to text and email throughout the entire process. I chose to purchase a vehicle from Leduc Hyundai over a dealership in our town simply because they had superior customer service and they were honest and amazing to deal with. Thank you so much! More

Wonderful Experience This is not my first car purchase, have dealt with Audi as well as others. Best services, best sales staff (see Shantelle). I went in to purchase and This is not my first car purchase, have dealt with Audi as well as others. Best services, best sales staff (see Shantelle). I went in to purchase and trade, this was going to be my car, and my husband accompanied me to several dealerships. All with the exception of Leduc Hyundai and Shantelle, only spoke with my husband. Shantelle was awesome in dealing with us both, but asking me the questions, speaking directly with me and including my husband as well. No where did I receive that service. Made the difference in purchase as did the value, the options that come with, knocked Audi and Nissan out of the park. She was great and honest. Can't thank her enough. Will certainly recommend Leduc Hyundai and Shantelle!!! Many Thanks!1 More

GREAT SERVICE!! We dealt with Vince and was extremely happy. He took the time to really works with us and explain everything. I would recommend them to anyone! We dealt with Vince and was extremely happy. He took the time to really works with us and explain everything. I would recommend them to anyone! More