Leduc Hyundai

Unable to fix a/c on 2018 Elantra GT Sport Picked up our car in October 2017. Did not need to use a/c until this spring when we noticed that a/c wasn't working. Took to dealership and were to Picked up our car in October 2017. Did not need to use a/c until this spring when we noticed that a/c wasn't working. Took to dealership and were told that they needed to order a tool just to diagnose the system. This took 2 weeks during which time the temperature hit 28C. Not fun driving around without a/c. Once the tool came in, we took the car back and after 2 days were told that the refrigerant needed to be recharged, but they did not have that particular refrigerant in stock and they had no idea when they would have it in stock. Were told just to continue driving the car until they called us - who knows when. Unacceptable for a brand new vehicle that the dealership to not be able to fix a/c system. More

Reviewed on Principle Went to get a quick oil change at Leduc and had a terrible experience. The technician opened the drain on the oil pan and realized he was changing oi Went to get a quick oil change at Leduc and had a terrible experience. The technician opened the drain on the oil pan and realized he was changing oil on a Chevrolet. He then proceeded to explain that he would have to get the oil from a Chevrolet dealership and that would take a couple of hours. (The Chevrolet dealership is a couple of blocks from the Hyundai dealership, in Leduc.). After a short confrontation, the technician found some oil specific to the Chevrolet in the back room. He then said the oil was a synthetic blend and it would cost $100 or more to complete the change. The technician was told that it would only cost $79 to change it at a Chevrolet dealership and Norman the manager was called in to explain why it cost so much to change the oil at Leduc Hyundai. Norman looked at a wall chart and said their price was actually $84. This was $5 more than it would cost at the Chevrolet dealership in Edmonton. Norman explained (rather abruptly and a confrontational manner) that he could not reduce their price by $5, end of story. After a few more back and forth conversations, Norman charged the $79 that the dealership would have charged in Edmonton. The $5 was not the issue, it was the principle. I left dejected. A few days later, the lady that referred Leduc Hyundai for the oil service phoned the dealership and spoke to Norman. Norman told her if the dealership were to charge $5 less for their service they may go out of business. (They sure are working on a tight line.) I had changed my oil at the dealership in the winter and they said they would wash my vehicle at a later date as it was too cold to do the wash on that day. I think I will have to forgo the wash as I would HATE to see the dealership go into bankruptcy. More

Excellent customer service!!! I had the best experience because of Morgan and Jessie. My bad situation was made much easier and enjoyable because of Morgan and Jessie’s kindness an I had the best experience because of Morgan and Jessie. My bad situation was made much easier and enjoyable because of Morgan and Jessie’s kindness and patience. I absolutely love, love my new vehicle - it’s sooo fancy and just perfect for me! What a great find Morgan. Thank you both sooo much. You both were great!! I just love it!! 😊😊 “Cheers” 🍷🍷 Denise P. More

Great Experience !! I would recommend this dealership to anyone , my husband and I just purchased a 2017 Chevy Equinox . We completed the application online and were appr I would recommend this dealership to anyone , my husband and I just purchased a 2017 Chevy Equinox . We completed the application online and were approved , it was as simple as going to the dealership and and working with their Excellent staff to get into a vehicle that was suited just perfectly for my family. Jessie was our financial guy and his quality of of honesty , transparency and his dedication to his customers was greatly shown and appreciated. More

Buyer Beware , This dealership is strictly focused on getting you to sign the papers and after that you are nothing to them. Bought a used vehicle from them, Nego , This dealership is strictly focused on getting you to sign the papers and after that you are nothing to them. Bought a used vehicle from them, Negotiated "their best price" 4 times. The initial price they came out with was higher than the price they even had it listed at on line lol. Part of the deal ended up being winter tires and rims. The general manager asked me what brand of tires I wanted and I told him. I also mentioned there were a couple minor cosmetic things I wanted fixed as well. All was not an issue. The Car Proof came back with a hit on it as "miscellaneous" I asked about that and they told me not to worry, it was hail damage. I asked for an updated Car Proof stating that and have not received it. When signing the final paperwork, the finance office tried upping the monthly payment by a few dollars and blamed it on the interest rate. At the end of the term it would have added $500.00 to the over all deal. Had to bring the vehicle back for them to put the winter tires on. They said it would take an hour. No worries. Turns out they didn't even order the tires, so I waited from 10:00AM until 3:30, to get some cheap no name winter tires, because it didn't specify a brand in writing on the bill of sale, and they didn't repair the defects and aren't going to. Shady, group working over there. Buyer beware. More

Dealer / service On January 13 th got my car in for a recall service as well for my oil change. My appointment was set for 1:00 p.m. They approached me with a big smi On January 13 th got my car in for a recall service as well for my oil change. My appointment was set for 1:00 p.m. They approached me with a big smile on their face letting me know they were ready to start. Gave me approximately a time when it would be ready.During my wait for the last 20 minutes I went to see what was happening in the show room,got approached by Matt who was the sales man that sold me a Elantra 2013. Made me feel so welcome and so happy because he remembered me. Leduc Hyundai went over and beyond not only in sales but in their service as well. Thank you so very much, see you in the future Dianne More

Investigated and fixed Purchased a vehicle in feb 2015. Experience was great from start to finish. Don't use for service much as married to a mechanic. Oil bay always great Purchased a vehicle in feb 2015. Experience was great from start to finish. Don't use for service much as married to a mechanic. Oil bay always great and quick. Fast forward almost 3 years. Received a call couple weeks ago wanting me to trade my vehicle. Told them straight out wasn't interested. Ok cool. Then received a call from their finance dept about vehicle loan i apparently applied for. Whoa nope!! now I know sounds shady and not like a 5 star review. However, Scott the sales manager was jerkish as he should have been and immediately launched an investigation despite not believing me. By the time I got to the dealership to roll heads, he had figured out what happened. LNG story short, big human error. I felt like an xxx, but turns out we were both righ. Scott ensured my personal info had NOT been used, that somehow a different customers info got put under my name on file folder only. Apologies made from both sides and correct customer info updated. As well as huge relief also a gift given for mistake. Thank you Scott and team for ensuring things were corrected. More

Excellent service! My experience with the service and the eagerness to please has been awesome! The staff went to great lengths to solve any and all of my concerns with My experience with the service and the eagerness to please has been awesome! The staff went to great lengths to solve any and all of my concerns with the purchase of my new Santa Fe. I would recommend them to anyone who is looking to purchase a new vehicle. More

Service Never go too Leduc Hyundai for service they rip to off. Jessie is the worst person to deal with. Very dishonest and his attitude stinks. He treats you Never go too Leduc Hyundai for service they rip to off. Jessie is the worst person to deal with. Very dishonest and his attitude stinks. He treats you like garage . More

This was worst place to purchase a new vechicle! Even though I was paying cash for a brand new vehicle, the customer service was the worst I have ever received from an auto dealership! Even though it Even though I was paying cash for a brand new vehicle, the customer service was the worst I have ever received from an auto dealership! Even though it was a cash deal, I was required to go through a convoluted and completely unnecessary financing application even though I made it clear that I wasn't interested in financing the purchase. After the completely unnecessary financing application, which I didn't request nor did I want, the vehicle was then available to pick-up after several days - again another delay that other dealerships don't do. At most auto dealerships when a customer walks in, knows what vehicle they want and they have cash-in-hand, they are treated very well and sent on they're way with what they came in for. However, this is absolutely not the case with Leduc Hyundai. When the brand new Santa Fe was finally available for pick-up, it appeared that the financing clerk who closed my purchase was hired more for her appearance than her job capabilities since there was a complete lack of customer service to the point the Manager had to be called. There was no apologies for wasting my time or for the bogus financing application process that was pushed on me. In addition, I refused to sign the credit application that the dealership had already ran despite that I had made it clear, I didn't want financing - I think this falls into fraud. Because of their shady financing process that is forced on customers regardless of whether they want it or not, and the fact that this dealership ran my credit without my consent and that they wanted me to consent after the fact, I would never recommend this dealership. The Leduc Hyundai manager did not at all apologize for how I was treated after spending in excess of $34,000 nor was I offered any incentives...for a terrible, horrible and awful experience! When I purchased a Santa Fe at Northstar Hyundai under the same circumstances, their manager and sales person were absolutely amazing and he ensured my transaction was a completely positive experience in stark contrast to my experience at Leduc Hyundai. More