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Leduc Hyundai

Leduc, AB

2.3
204 Reviews

7014 Sparrow Dr

Leduc, AB

T9E 7G1

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204 Reviews of Leduc Hyundai

October 07, 2015

dedication to customer needs polite and pleasant reception, beautiful facility, dedication to customer satisfaction and friendly, professional staff. no pressure, a great place t More

by jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Mousseau
Oct 07, 2015 -

Leduc Hyundai responded

Hello and thank you for providing your review of our Hyundai Dealership! Seems like a lot of dealers today are a conglomerate and ownership is nowhere to be found at any of the stores on any given day! That's NOT the case with ours. Ownership is onsite daily and actually do interact with our customers! You purchased your vehicle of Ron, our General Manager & Co-owner of the store. We pride ourselves on our no pressure sales and it seems this is what our customer's appreciate the most. Glad your experience was a positive one and we look forward to seeing you at the store for your regular service maintenance! Congrats on your purchase and welcome to the Leduc Hyundai family!

October 01, 2015

Wonderful car buying experience from a great team !!!!!!!! My wife and I had a wonderful experience buying a Santa Fe from Leduc Hyundai. Our Salesman , Michael Manchuk was very professional and knowledgeable More

by Jerry H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Lovig
Oct 02, 2015 -

Leduc Hyundai responded

Thank you so much Jerry for your exceptional review you took the time to provide. Michael is one of our most up-to-date product specialists we have on staff. It's good to know our customers are being looked after and leave happy about their experience here during the car-buying process. Our staff are only one of the reasons we were Hyundai Signature Certified, which not all Hyundai dealerships can boast about. Congratulations on your new ride and welcome to the Leduc Hyundai Family!

September 29, 2015

Recall/customer service Doug and Lornel contacted me about a recall issue I was having and got me in right away to help straighten everything out and thy got my car in right More

by M-Irvine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lornel Mitchell, Doug Bowes
Sep 30, 2015 -

Leduc Hyundai responded

Thank you for taking the time to come and see us Michelle. We appreciate the concerns you experienced with contacting Hyundai Canada and will do our best to accommodate your vehicle issues and warranty/recall claim. Also thank you for taking the time to submit a positive review.

September 25, 2015

Fantastic Service from a Great group of Guys!!!!! I will (and already have started) recommend Leduc Hyundai to anyone who is looking for a vehicle. I dealt with 4 of the members of their team and I w More

by VioletR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Ward
Oct 02, 2015 -

Leduc Hyundai responded

There is no doubt purchasing a new vehicle can be a daunting experience and being a single woman shouldn't make it even worse! We are so happy to hear you had an awesome experience at our store. Being an independent dealer has impacted our staff in a very positive way! Ownership is here everyday to ensure customer service is a priority. Our no pressure atmosphere is clearly becoming well-known in the auto industry in Central Alberta. Thank you so much for your positive remarks and for taking the time to submit a review! Welcome to the Leduc Hyundai family!

September 21, 2015

willing to accomadate our needs in a vehicle salesman very help full after one test drive and his knowledge of product sold us on this dealership no pressure i wold recommend this sales person an More

by barry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 02, 2015 -

Leduc Hyundai responded

Thank you for your review! It's no secret we are an independent Hyundai dealership ... which means our sales, service & management staff believe in no pressure sales! Congratulations on your purchase!

September 16, 2015

Over And Above Yet Again! We were returning customers for this recent purchase, and this was the first time returning to a Dealership for a vehicle. We were blown away by all t More

by CHolm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Ward, Kevin Lovig
Sep 16, 2015 -

Leduc Hyundai responded

Congratulations on your new Vehicle! Thank you so much for your review and for sharing your experiences here at our store. We appreciate that you drive out of your way to deal with our staff and dealership. We look forward to a long and lengthy business relationship with you and your family!

September 15, 2015

Great customer service! As we are a returning customer we knew that staff here are good people. It was a mistake that we went at West Ed Hyundai & they make us believe of all More

by MarieSather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 15, 2015 -

Leduc Hyundai responded

Thank you for submitting your review for our dealership! So glad to hear we were able to accommodate you with a good interest rate and the price suited your budget! Looking forward to seeing you here again for your regular Service Maintenance! Congratulations!

September 15, 2015

Best sales people ever met We bought our 2015 Santa Fe XL Luxury from Mike (Michael). He is the best person - so calm and professional. He was really understanding and helped us More

by puneetgupta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 02, 2015 -

Leduc Hyundai responded

We love hearing the same thing in most of our reviews....no pressure, considerate and staff that actually care to ensure we are in the right vehicle for our needs. Positive reviews are our best form of advertisement so thank you so much for your review and congratulations on your purchase!

September 14, 2015

Michael Manchak, an exceptional Sales Rep for Leduc Hyundai Leduc Hyundai did a good thing by hiring Michael Manchak as their Sales Rep. He was chosen by us based on reviews we had read online before we even m More

by veryhappycustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Graham Hollinger
Sep 14, 2015 -

Leduc Hyundai responded

First off thank you so much for taking the time to write such a positive review for our dealership and our employee Michael Manchak. We do take pride in addressing customer service as well as any concerns our customers encounter at our store as soon as we are made aware. Michael does take so much time to ensure our customers are comfortable with the vehicle they decide to purchase and doesn't put any pressure on anyone to purchase until they too are sure it's the right vehicle for their family and their needs. Congratulations and welcome to the Leduc Hyundai family! See you at your first service!!

September 04, 2015

Awful! I bought my Hyundai at this location and have been nothing but dissatisfied with the service. Multiple issues with electrical from the factory that th More

by Fitnessgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug Bowes
Sep 14, 2015 -

Leduc Hyundai responded

Good Morning and thank you for taking the time to submit a review. I am the Dealer Facilitator and Internet Manager at Leduc Hyundai. My role is to address any concerns our customers have with the quality of service both in Sales & our Service/Parts Departments. After speaking with both your sales representative Rob Roppo and our Sales Manager Doug Bowes I was informed Doug attempted to resolve the concerns you have with the Service you received. He acknowledged the windshield shop we sent your vehicle to likely left the mark on your headliner as well as lost the windshield wiper caps. We ordered the caps and Doug confirmed he offered to look after that expense as well as detail your vehicle. He offered to let you know when the caps arrive should you wish to have that concern rectified. He also mentioned that the price differential was caught at the service counter and acknowledged the mistake (we had a new Service Advisor at the time) and credited back over $100 to the service order. Although we do our best to ensure our customers are completely satisfied, we also understand we are human and mistakes can happen. It is my understanding our Service Manager reached out to you to offer a resolve but was told you would never return to our store again for servicing or to purchase another vehicle and you were adamant about that. It appears our Service Manager did attempt to rectify the situation to the best of his ability but unfortunately you are not interested. Again I do appreciate your review for this does help us to re-address process and improve where mistakes may occur. Should you wish to discuss this further with myself, please feel free to contact me at 780-986-3311. I can always make arrangements for the wiper caps to be re-installed at your convenience should you wish to change your mind. Kind regards, Lornel Mitchell Dealer Facilitator & Internet Manager Leduc Hyundai 780-986-3311 lmitchell@leduchyundai.com

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