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Langley Chrysler
Surrey, BC
579 Reviews
In 1971, the Trotman family opened our flagship store, Langley Chrysler. Today, over 40 years later, Langley Chrysler remains family-owned-and-operated as a member of the Trotman Auto Group. With Brad Trotman at the helm, Langley has become one of Canada's largest and fastest growing Chrysler dealerships.
Our customers are our business. At Langley Chrysler, we focus on the customer experience to make your time with us as comfortable and convenient as possible. We go above and beyond standard dealership amenities; we have two massage chairs, a popcorn machine, a full coffee and tea corner, and a kids' play center to keep young ones busy.
At Langley Chrysler, we're committed to a better community. Every month, staff members attend our Monthly Jeans Day luncheon to support donations for the Langley Memorial Hospital.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
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Showing 579 reviews
April 04, 2017
First experience,, never going back Today was my first experience with the Langley Chrysler service department and I will never be going back, my business will be taken elsewhere. My ex Today was my first experience with the Langley Chrysler service department and I will never be going back, my business will be taken elsewhere. My experience went like this: - Book my truck in for an oil change and some warranty work in person at the dealership. I waited in line to see one of the service writers, after waiting for one I'm informed to go talk to someone else to book in and am pointed in that direction. - I proceeded to talk to the person I was pointed to for booking. I confirmed the price of the oil change I was looking for as well as what warranty work was needed and a date was set. - On the day of drop off I arrived a little early to make sure everything went well and there were no delays in processing things. I was greeted with a long line of people and an obviously under staffed service department that seemed to have very little interest in serving the people in line. I stood in line for 15 mins waiting to speak to someone and was finally served. I explained my needs again and was assured it would be done correctly and promptly. I was told the service shuttle would be around in the next few mins to pick me up and bring me to my office. - 20 mins goes by and I'm finally picked up to be dropped off at my office. At this point I've spent 45 mins at the dealership just to drop my truck off for something I had previously booked, this is entirely too long for such a simple process. - After a couple hours I receive a call saying the oil change is done but the technician couldn't replicate the items for warranty. Frustrated that they can't figure this out I ask for the shuttle to pick me up and bring me back, I am told to phone the shuttle and arrange myself. - Upon pick up the technician wanted to take a ride with me to replicate the sound, it doesn't replicate but he assures me everything is good and it's probably nothing, which is like telling me the sound is in my head. - I then proceed to try and pay and leave, I've spent entirely too much time at the dealership for such a simple visit at this point. Once three people have worked to find my paperwork I am given the bill, which is double the price I was quoted. I question the total and am greeted with a shoulder shrug and handed the debit machine to pay my bill. No question as to what was quoted or how this problem could be solved. - I proceeded to drive my truck straight from the dealership to an independent shop one block away, they found the problem within 5 mins and suggested the fix and explained why it was an issue. From start to finish my experience today with Langley Chrysler was of the lowest quality. I've have many new cars with multiple different brands and this is far and away the worst service I've received. Update: I received a call from Langley Chrysler apologizing for the poor service and wanting to hear more about why things went so poorly. They have offered me an incentive to come back and try them for another service visit in the future. I will give them one more try and update again. More
by mikal18
Employees Worked With
Mike Grohmann
March 22, 2017
Amazing service We would like to thank Heinz Zahn for being an amazing service. So knowledgeable he definitely know his vehicles. We appreciate all you help. Warm We would like to thank Heinz Zahn for being an amazing service. So knowledgeable he definitely know his vehicles. We appreciate all you help. Warm and friendly person we will recommend him anytime. Awesome job Heinz More
by Karl and Cisca
Employees Worked With
Heinz Zahn
March 09, 2017
ignored bought a 2016 ram 3500 dually new from this dealer. brought it back with 600km on it for a bad vibration when on highway. Went for a drive with chief bought a 2016 ram 3500 dually new from this dealer. brought it back with 600km on it for a bad vibration when on highway. Went for a drive with chief mechanic to determine problem. He said it was tire issue balanced my tires. Issue still there took it back told nothing wrong. Booked a appt with the same guy the following week went for the same drive and determined that there was still a issue with the truck. He wanted to contact chrysler engineering to find any info he could on what might be causing the problem. He told me to leave it with him and he would get back to me. 10 weeks later still no call back. I called dealer customer service talked to Mike he called me back said still haven't heard from chrysler. 2 weeks later I e-mailed chrysler customer service to find out anything on this. They tell me no inquiry has been made. After a few e-mails with chrysler service they tell me that they have instructed the dealer to contact me. It's been 2 more weeks not even a call. This is the worst service or lack of service I have ever come across. This place has no integrity or commitment at all. My advice would be to stay away from this business. G Crawford More
by ignored
March 01, 2017
Thanks for the Jeep Wrangler Rubicon! Steve Gorrill recently sold me a 2016 Jeep Wrangler Rubicon and I couldn't be more happier with his service and Baeli for making the financing a smoot Steve Gorrill recently sold me a 2016 Jeep Wrangler Rubicon and I couldn't be more happier with his service and Baeli for making the financing a smooth process. Thanks again! More
by Lamond
Employees Worked With
Baeli Scouten, Steve Gorrill
March 01, 2017
Great service Thanks Peter for helping us get our new Ram! He was really personable and not high pressure so it made the experience enjoyable. Really happy we chose Thanks Peter for helping us get our new Ram! He was really personable and not high pressure so it made the experience enjoyable. Really happy we chose Langley Chrysler for our new truck! Highly recommend Peter!! More
by Maggy4
Employees Worked With
Peter Zdebiak
February 25, 2017
denise is amazing Denise was so helpful and hard working. She got me a great deal! She is also funny, friendly and made me feel very comfortable throughout the entire p Denise was so helpful and hard working. She got me a great deal! She is also funny, friendly and made me feel very comfortable throughout the entire process. I will recommend her amd the other girl's at langley auto loans to all my friends amd family. thanks again for great service. More
by Lou
Employees Worked With
Denise Brown
January 31, 2017
Amazing Darcy not only got my mom exacly what she wanted but she got me a brand new version of what I wanted I am blown away with there service hands down bes Darcy not only got my mom exacly what she wanted but she got me a brand new version of what I wanted I am blown away with there service hands down best place to go More
by Stephanie Scarff
Employees Worked With
Mani Arora, Darcy Greig
January 28, 2017
Our First Grand Caravan We went to Richmond Auto Mall on last Saturday to shop for a used minivan. First one we entered, stood for 10 mins, no one bother to greet us, not ev We went to Richmond Auto Mall on last Saturday to shop for a used minivan. First one we entered, stood for 10 mins, no one bother to greet us, not even the receptionist. So we stepped out and went to another dealer. At the beginning the salesman was quite helpful until he saw 3 potential buyers and then left us behind without any reason. We went online and checked the auto trader ads. Yucan of Langley Chrysler emailed us back immediately with full details and we made the appointment with him the next day. We feel he is very knowledgeable, friendly and helpful. Especially impressed by his undivided attention that he gave to us. We were very happy with his service and bought the minivan immediately. Thanks again Yucan to help us to get what we wanted. I will definitely refer my family or friends to you if they buy the Dodge or Chrysler in the near future. More
by 1cucumber
Employees Worked With
Yucan Tang
January 17, 2017
A Perfect Sale 完美的销售 Yucan Tang ????????????????????,??????????????????!! Best Sales I have ever met, love how he market and differentiate himself and how he go through a Yucan Tang ????????????????????,??????????????????!! Best Sales I have ever met, love how he market and differentiate himself and how he go through and pay attention to every single detail during the car purchase process. More
by Liu Jie
January 16, 2017
Just bought my first Wrangler I just bought my first Wrangler Sahara 2 doors from Langley Chrysler. The sales Yucan Tang is knowledgable and friendly, He introduced the Wrangler to I just bought my first Wrangler Sahara 2 doors from Langley Chrysler. The sales Yucan Tang is knowledgable and friendly, He introduced the Wrangler to me patiently . The Sahara is very nice. More
by TomLiu
Employees Worked With
Leanne Stewart, Yucan Tang
