Lakewood Chevrolet

Excellent Service, Problems Resolved! Updated as of Mar 3, 2016 After making my post originally I finally got to talk to the General Manager of Lakewood Chevrolet, Kerry Russell. He lis Updated as of Mar 3, 2016 After making my post originally I finally got to talk to the General Manager of Lakewood Chevrolet, Kerry Russell. He listened to what I had to say, understood the root of my frustration, and did what he could to resolve the issue. He went out of his way and even contacted GM to see what they would be willing to do to help my situation, and he did what he could on his end. Manita in finance was thorough and made sure I understood everything. She also answered any questions I had. I was finally able to trade in my cursed Cruze, and move on to an Equinox. I had a minor glitch with my Equinox this morning. Dan Bass made sure I would be able to get in as soon as I got there for service to take a look at it, he even offered to personally pick up my vehicle if I was not able to leave work. Erika in service is always very pleasant. Head of service also personally showed me the part that was causing the glitch and explained what it was doing. It was a bit frustrating that it took so long to be able to talk to Kerry, and get GM involved, but it has been a huge relief to get rid of my lemon, huge weight off my shoulders. I thank everyone at Lakewood Chevrolet for their help. I am really enjoying my Equinox. Rae was amazing to work with, she is an incredible sales rep that went above and beyond to make sure I was happy. Previous Experince: Dealing with Lakewood has been an absolute nightmare! I bought my first brand new car from them, a Chevrolet cruze. I got a brand new car because I did not want to deal with the headache of the constant repairs on an older vehicle. What I ended up with was a brand new car that requires constant repairs. 2 months in I started having major issues. I have had my fuse box replaced, the entire cooling system replaced, the fan blade replaced, I have squealing hub caps, squealing brakes (which I was told there is nothing I can do about them), when highway driving every single window frosts over on the inside and makes it dangerous to drive (heating elements in the back window must be turned on for the entire drive to see out the back, as well as the heat blasting on the windshield to have a circle to see thru), upon other issues. Despite all these issues Lakewood refuses to replace the vehicle. I'm stuck basically paying 300 a month to rent a vehicle for 4 years and losing my old one because I will never finance the last 4 years with inevitable thousands in repairs to come. A few months ago I tried to go in to get an SUV and was told by a sales member that he couldn't give a xxxx if he never got my business again. Despite that horrible encounter I gave them the benefit of the doubt and recently tried to go back again. In the end they would not transfer my lease but only add my old lease to a new one so essentially it would be like paying for 2 vehicles. They told me if the payments are too high then I should wait out my lease and come back. COME BACK?! If I have to wait out my lease I guarantee you I will NEVER go back. On top of that, on one instance, I went there to get an oil change done as the car came with 4 free oil changes and they did not even fill up my oil! I had to go buy oil and top it off as they do not even fill it up! Every time I bring my car in I get it back with new black grease streaks on the ceiling of the vehicle from the guys dirty caps, gross! More

Excellent folllow-up to safety recalls Owned a 2006 chevy malbu (3rd owner), GMC had some safety recalls and Lakewood followed up with me to complete the free service work to address the sa Owned a 2006 chevy malbu (3rd owner), GMC had some safety recalls and Lakewood followed up with me to complete the free service work to address the safety recalls promptly. More

Great Service Dealt with Cory for a year now since I bought my Silverado. I appreciate his honesty and I trust what he tells me about my truck. Thanks Dealt with Cory for a year now since I bought my Silverado. I appreciate his honesty and I trust what he tells me about my truck. Thanks More

Impulse buy. I saw the truck in the showroom and decided I needed it. The staff worked hard to get a me great deal on the trade in, and to get me within my price r I saw the truck in the showroom and decided I needed it. The staff worked hard to get a me great deal on the trade in, and to get me within my price range. Not only were they helpful, knowledgeable, and very courteous, but I even got a hug out of the deal. I couldn't be happier with the way it all worked out. More

Perfect experience The dealership wasn't pushy at all and didn't try to get me into a vehicle I wasn't looking for. All staff was friendly and helpful and the sales man The dealership wasn't pushy at all and didn't try to get me into a vehicle I wasn't looking for. All staff was friendly and helpful and the sales man and manager were very knowledgeable towards what I was looking for. They make the purchase hassel free and I'll definitely be back on my future purchases. If I could have rated 6 stars out of five I would have. More

Excellent Service Impressed with the speed of service and the Courtesy driver. This was our first visit to Lakewood and would definitely come back for future service w Impressed with the speed of service and the Courtesy driver. This was our first visit to Lakewood and would definitely come back for future service work. More

Service is always excellent. Completely Satisfied!! Again, I was impressed by the speed of service for my oil change. I have been dealing with Lakewood Chevrolet on and off for the better part of 5 year Again, I was impressed by the speed of service for my oil change. I have been dealing with Lakewood Chevrolet on and off for the better part of 5 years. Dan Boulet, has been my service advisor for the past couple of years, and I have found Dan to be extremely helpful and knowledgeable, to any of my questions or concerns of my vehicle issues. He has always gone above and beyond to make sure you’re a completely satisfied customer. I know it is in good hands. Excellent customer service! More

VERY HAPPY! Had a great experience and LOVE the car! My circumstances were less than ideal, and I got the help I was looking for in the time frame I needed. Thank Had a great experience and LOVE the car! My circumstances were less than ideal, and I got the help I was looking for in the time frame I needed. Thank you again. More

Sales and service is second to none! We Just bought our 4th vehicle from Lakewood and I just can't see us going anywhere else. Alex in sales was absolutely terrific! He bent over backwar We Just bought our 4th vehicle from Lakewood and I just can't see us going anywhere else. Alex in sales was absolutely terrific! He bent over backwards to make sure all of our needs were met and we couldn't be happier. All of our cars are serviced there because we are treated like family not dollar signs! Whenever I go to Lakewood I know that Cory and James are going take care of everything and I'm driving away happy. Highly recommended! More

Awesome Customer Service Great experience dealing with Lakewood. Lucky went over and beyond my expectations to ensure I was getting what I wanted. Not pushy, we discussed what Great experience dealing with Lakewood. Lucky went over and beyond my expectations to ensure I was getting what I wanted. Not pushy, we discussed what I wanted in a new SUV and Lucky was able to deliver. They were very informative and patient for I am not the easiest customer to please. Great Job keep up the exceptional customer service More