Kingston Toyota

Buyer Beware, PLEASE NEVER PURCHASE A BRAND NEW CAR in KINGSTON TOYOTA! They are all crooks, very cocky, exploit you, not honest, not trustworthy, they are all after for commission for Customer they neve KINGSTON TOYOTA! They are all crooks, very cocky, exploit you, not honest, not trustworthy, they are all after for commission for Customer they never care, they will lie right to your face. I purchased Brand New RAV 4 2021 XLE Toyota, charged me extra $ 2000 for misc fee. When i asked for quote to trade my car for RAv4 Hybrid they charged me almost $5000 extra charges, they will lie saying it because of the bank, etc., here's the breakdown of extra charges- aftermarket $981, misc fees S1029, Gas $60, Freight and PDI over price of S100. Belleville Toyota i asked for a quote and same trade in value i paid way less and very transparent, they value they're customers. So please if your planning to trade your car or buy a brand new car stay away from Kingston Toyota, if there's O rating i will rate them O. No wonder customer feedback in there websites are not available as most people they already exploided. More

We have been driving Toyotas for about twelve years. We have just made a deal for our sixth new vehicle. Although Toyotas are consistently among the best cars on the market, the real reason we still dri We have just made a deal for our sixth new vehicle. Although Toyotas are consistently among the best cars on the market, the real reason we still drive a Toyota is because of sales professional, Jim Kelman. In the beginning, Jim was recommended to us by some good Toyota-driving friends. What a good recommendation! Jim is very knowledgeable and professional about what he does, but his biggest asset is his personality. His positive, friendly, good-humoured disposition never changes. For example, during regular service calls at the dealership and if Jim was on duty, he would take time to come over to the waiting area for a friendly chat. He is really like a good neighbor. He takes a keen interest in his clients and their families, well beyond just the process of selling or leasing an automobile. Jim is a man who truly and sincerely loves what he does, and it shows. Thanks, Jim Gord and Julie Sly More

I f you can, DO NOT GO TO TOYOTA A rodent got into my blower and chewed up the cabin filter. Toyota charged me two hours labor at 125$ and hour. With the new filter the total came to 333.$. William Aut blower and chewed up the cabin filter. Toyota charged me two hours labor at 125$ and hour. With the new filter the total came to 333.$. William Auto would charge only 1/2 hour for the job. On a previous service, somebody broke the clips necessary to hold in the filter.in place. They did not tell me about it and tried to blame me for that. Service did not check the filter on their last service and did not remind me to change it. I had to remind them. Their service charges are the highest, they cheat on the time and break things they do tell the customer. If you there, you are taking your chances. More

I have been a customer for over 25 years & NEVER again! I brought a demo that I found out after purchase had been incorrectly towed , front body plugs missing, holes no longer round & subsequent rusting ... brought a demo that I found out after purchase had been incorrectly towed , front body plugs missing, holes no longer round & subsequent rusting ... all this on a 2021 model with extremely low kms. The dealership ( Ian Hunter GM ) refuses to accept any responsibility. I strongly recommend that you do not even put a step over the door way! More

I purchased a Toyota Highlander from Kingston Toyota last summer and had a terrific experience. Jim Kelman and Adrian Brule are outstanding professionals and provided exceptional customer service. They made summer and had a terrific experience. Jim Kelman and Adrian Brule are outstanding professionals and provided exceptional customer service. They made the process as simple and straightforward as possible and worked hard to get me just what I was looking for. Six months later, I am still very happy with my purchase and with the superb service that I received. I recommend both Jim and Adrian highly. Thanks again and all the best! More

Great people helpfully and thorough,thanks to Jim Kelman who is always willing to help out making the process of getting a vehicle fun and easy and also helping after,and Nik for making the finance part a b who is always willing to help out making the process of getting a vehicle fun and easy and also helping after,and Nik for making the finance part a breeze thanks guys More

Wow I’m disappointed, I drive a Toyota Tacoma that I purchased from the Kingston dealer. It’s no secrete that Toyota vehicles are top notch. However Kingston Toyota has let me down on several recent occ purchased from the Kingston dealer. It’s no secrete that Toyota vehicles are top notch. However Kingston Toyota has let me down on several recent occasions. My family alone has purchased over 10 new vehicles and trucks from Kingston and most recently in April I purchased a 2021 rav-4. We were given many promises to push us in the direction of buying this car. Some promises where a cargo box to be included in the price as well as the winter mats. When we went to pick up the vehicle they told us it was not included and we’d have to pay extra. We fought tooth and nail for our rubber mats and finally they said it was a mistake on their part and gave it to us but unfortunately didn’t follow through with their promise on the cargo box. Furthermore, we had paid for an extended warranty package that included 3 years of service at the Kingston location. When my girlfriend showed up today to have her tires rotated, surprise surprise they didn’t honour that promise either and she was told she’d have to pay. Although I wasn’t worried about spending the 60 dollars on the service I figured I’d reach out to the GM Ian Hunter and explain to him my situation, he made multiple excuses including telling me that I should’ve looked through all the paper work to catch the mistakes THEY hade made. He was very short and when I asked him to sort it out and give me a call back he didn’t bother. I’m beyond frustrated as I’ve dealt with this dealership for years and I won’t ever again. I am 22 years old and when I told my family about the way I was treated, my mom decided to call and he actually gave her the time of day. This is a huge slap in the face to me as I have spend a lot of money at this dealership and the manger wouldn’t give me the time of day because of my age. Buyer beware that they are now very sneaky since the dealer changed hands. More

Salesman was fine but the finance guy was far from honest. Someone removed the locknuts from the vehicle before delivery. Will not recommend or return. Vehicle wasn’t ready and was forced to take deli honest. Someone removed the locknuts from the vehicle before delivery. Will not recommend or return. Vehicle wasn’t ready and was forced to take delivery on their schedule. More

I recently bought a car at Kingston Toyota and want to take a moment to acknowledge the great service I received from their sales representative, Jim Kelman. Jim gave me great service from start to finish take a moment to acknowledge the great service I received from their sales representative, Jim Kelman. Jim gave me great service from start to finish. He found me the perfect car for my situation and answered all my questions promptly, professionally and honestly. I believe Jim’s motto should be that he will do his best to find the right vehicle for the right person! He does this with honesty and passion. Thank you! More

My own experience was extremely poor, disorganized and lacked customer service and attention. Think twice about giving your service at Kingston Toyota. We won’t be back. Will travel to another city to b lacked customer service and attention. Think twice about giving your service at Kingston Toyota. We won’t be back. Will travel to another city to buy or to get our Toyota serviced. More