Kingston Toyota

I recently bought a car at Kingston Toyota and want to take a moment to acknowledge the great service I received from their sales representative, Jim Kelman. Jim gave me great service from start to finish take a moment to acknowledge the great service I received from their sales representative, Jim Kelman. Jim gave me great service from start to finish. He found me the perfect car for my situation and answered all my questions promptly, professionally and honestly. I believe Jim’s motto should be that he will do his best to find the right vehicle for the right person! He does this with honesty and passion. Thank you! More

My own experience was extremely poor, disorganized and lacked customer service and attention. Think twice about giving your service at Kingston Toyota. We won’t be back. Will travel to another city to b lacked customer service and attention. Think twice about giving your service at Kingston Toyota. We won’t be back. Will travel to another city to buy or to get our Toyota serviced. More

Still waiting on Kingston Toyota to get the parts that were back ordered when I bought my brand new truck. I’ve never had such a hard time with a company ever. They don’t seem to care that one of their cl were back ordered when I bought my brand new truck. I’ve never had such a hard time with a company ever. They don’t seem to care that one of their clients has been without parts they paid for for coming on 2 years !!!! When I purchased my truck there was a note in the glove box explaining that a handful of parts were missing due to supply shortages. I had no problems as I figured they’d be along before to long. These parts are standard equipment nothing fancy or special. We’ve made countless phone calls and visits to the dealership in person. Each time it’s a new excuse multiple phone messages never returned. It’s so disappointing. The lack of organization and compassion is heartbreaking I bought a Toyota because people speak so highly of the brand and I love the truck. But I’ve had nothing but issues with the Kingston dealership. I’ve tried and tried to be easygoing and relaxed waiting for them to make it right to no avail. Customer service is nonexistent!!!!! More

We bought a used 2017 RV4 from Kingston Toyota, with Mr. Nik Lidster, it was a easy buy during the COVID, we had the appointment set, and emailed a few times before we meet , so he knows that what we wa Mr. Nik Lidster, it was a easy buy during the COVID, we had the appointment set, and emailed a few times before we meet , so he knows that what we want. By the time we we were there, Nik bought out the car quick, we test drive and paid. And because the 2nd key was missing , we have been waiting for a while, I contacted the sale manager Mr. Brule , he responded in short time , on his day off . I think they have a good team . Thank You Mr. Brule and Nik . More

Worst experience ever buying a vehicle. Bought a 2019 tundra to be picked up a week later, never cleaned inside or out. Smelt like old gym socks and dog all through the cab. Box of truck had mud in it an tundra to be picked up a week later, never cleaned inside or out. Smelt like old gym socks and dog all through the cab. Box of truck had mud in it and stains all over the seats! How the truck ever passed a safety certification with a broken stabilizer that made the truck turn right without holding the wheel, I ll never know. They are liars, and crooks. They ripped me off on parts that were supposed to come with the purchase and never delivered. The new ownership is worse than the last owners. The last owner may have been an xxx, but at least he didn’t rip you off like the new owners! More

It's been 10 days since I picked up my new 2021 Camry and I am so pleased with the way this car handles on the highway and in the city. The millage on this car is fantastic. I am still on my first compliment I am so pleased with the way this car handles on the highway and in the city. The millage on this car is fantastic. I am still on my first complimentary tank of gas. I would like to thank all the staff at the Kingston Toyota dealership and especially Jim Kelman for the way he helped me get the deal I was looking for. Thank you Jim for putting my deal together. More

Jim Kelman made the buying experience quick and easy when I purchased my 2020 Corolla SE. He was very knowledgeable about the product, answered all of my questions, and offered a no-pressure sales experience I purchased my 2020 Corolla SE. He was very knowledgeable about the product, answered all of my questions, and offered a no-pressure sales experience. Kingston Toyota sold the vehicle at a much lower price than my local dealership that made the 3 hour drive well worth it. More

Don’t shop for a new car at Kingston Toyota. The sales associate will try to coerce you into a new car without providing any pertinent details, like finance rates or trade-in value. When I requested this associate will try to coerce you into a new car without providing any pertinent details, like finance rates or trade-in value. When I requested this information, the sales associate became quite rude and belligerent. When I insisted on a breakdown, they indicated it was confidential information and could not leave the showroom. They forced me to wait unnecessarily, and repeatedly asked, “do you want the truck or not?” I’m not one to be badgered. Sincerely, taking my business elsewhere. More

Went into dealership to inquire about a lease.Left 2 hrs Went into dealership to inquire about a lease. Left 2 hrs later, having purchased a 2020 Corolla LE. Josh Murray and Jamie Smith were extremely helpf Went into dealership to inquire about a lease. Left 2 hrs later, having purchased a 2020 Corolla LE. Josh Murray and Jamie Smith were extremely helpful, and made it a very pleasant experience. I would not hesitate to recommend this dealership to anyone. Thank you guys. More

I was relieved to be able to take back my leased car 1 yr. prior to the lease ending without any additional cost. I loved the car but was not allowed to undercoat it so it was starting to rust. I was ab yr. prior to the lease ending without any additional cost. I loved the car but was not allowed to undercoat it so it was starting to rust. I was able to take advantage of the red tag sales. The only stipulation was to take a car that was on the lot. So instead of getting a red Toyota Corolla and leased a Celestite Blue which I also like. Thanks to the sales person I am paying only a small amount more per month for a brand new car. More