Kingscross Hyundai

I got my car from this place 6 months ago, they offered me a used car as certified car, after 6 months I took my car as BSD check was on the car from a few months ago, they sold me full warranty for over 5 me a used car as certified car, after 6 months I took my car as BSD check was on the car from a few months ago, they sold me full warranty for over 5K. Then their service department showed me that car frame is bent on the bottom! They knew car had accident, they did not fix it! then they said due to accident BSD is misaligned and we can not fix it, unless you pay us! really rude service department and no responsibility after they sold the car! More

The sales person Rish is a great person to work with. I have nothing but good things to say about her. But her manager should be FIRED immediately. Rish shows me a sell sheet of the Ioniq 5 that I wanted have nothing but good things to say about her. But her manager should be FIRED immediately. Rish shows me a sell sheet of the Ioniq 5 that I wanted to purchase with cash. I've done my research and I know I should be paying $60k. The manager gives Rish a sell sheet with a total of $73k. I take a look at it and said... I don't want the extended warranty, I don't want rust proofing and the list goes on... I wish I kept the sell sheet. Rish goes to her manager then comes back saying that the manager won't take anything off. It was a take it or leave it approach. Who in their right mind offers this type of customer service? This was from a visit to the dealership on February 7, 2022 at approximately 4pm. I ended up not buying the car because they tried to force an additional $13,000 on top of what I was willing to pay. I showed Rish the price on the Hyundai website on my phone as I did the build there. Until they FIRE that manager, I urge anyone and everyone to stay away because they will ROB YOU BLIND. FIRE THAT SALES MANAGER!!!!! I drove all the way from Mississauga to this dealership only to leave in disappointment. My wife is a registered nurse and she was rear ended and her car is a write off. We're trying to find a nice car for her to commute to work and this dealership left a sour taste in my mouth. Update on Feb 9: SO.. Ruben Santiago called me yesterday to apologize for the miscommunication and said that he will call me back with updated numbers. Today I get a call back with an updated number of $66k. Remember that this is a $60k car including taxes and freight. He informs me that when a customer cancels an order, there is a penalty and he tells me that there's a miscommunication from when I went to the dealership the other day. Bull F*xxxxx xxxx... Here's the deal folks.. When a customer cancels a preorder, they will pass the penalty over to the next person who buys the car. Make sure you build the car on the Hyundai website to make sure that you're not getting ripped off or FORCED into paying way more then you planned. This penalty is imaginary and extra $$ for the dealership.. They will do anything for a buck. Why do I call the penalty imaginary? Because the car isn't even at the dealership yet. The dealership will get this car in 6 to 8 weeks. Therefore this penalty is padding the owner's wallet with extra cash. DO NOT BUY THE IONIQ 5 (full electric car). If you want one, place an order and wait. This is the worst service ever by any dealership that I've been to. I've never been to a Hyundai before and I never will because of this dealership. Here's icing on the cake... When I went to this dealership the initial day and I was sitting at the salesperson's desk, one of the employees was laughing and pointing at me because he thought that I purchased a used car at this dealership that broke down and never made it off the lot. That speaks volumes about the type of cars at this dealership. APOLOGY NOT ACCEPTED FROM THIS DEALERSHIP BECAUSE THEY DON'T KNOW THE TRUE MEANING OF CUSTOMER SERVICE. I'm interested to see what the owner has to say about this post from me. Maybe I won't get a comment because everything I stated above is nothing but the truth. Don't train your staff to say that it is a miscommunication when you force your next victim to pay extra. This is nothing but highway robbery. Forcing your next victim to pay extra against their will. I need to speak to the CEO of Hyundai. Another update: Looking at OMVIC website, they got another salesperson to call me and not the owner. Why won't the owner of this place call me to apologize? Ruben Santiago - Salesperson Is the owner too scared to call to apologize? More