Kingscross Hyundai

Customer Service I repaired four brakes of my car. And the service is excellent. The Service Advisor is excellent. I have always received excellent service from the I repaired four brakes of my car. And the service is excellent. The Service Advisor is excellent. I have always received excellent service from them. More

Bad Customer Service. Raymond gave us the worst customer service experience ever. Not helpful at all. I will not refer anyone to buy a vehicle from this dealership. Raymo Raymond gave us the worst customer service experience ever. Not helpful at all. I will not refer anyone to buy a vehicle from this dealership. Raymond who goes by the name did not let us test drive a vehicle because I was not ready to make a purchase. No wonder they have no customer. More

Reliable Service I have been bringing my car to Kingscross for servicing for a number of years now and I have always received excellent service from them, especially E I have been bringing my car to Kingscross for servicing for a number of years now and I have always received excellent service from them, especially Edwin Ho. I was always informed of what needs to be fixed and the service was always done in a timely manner. More

Hyundai sonata I bought brand new sonata from them first they delayed the delivery and since it was a new car in excitement i notice later that it has dent on roof. I bought brand new sonata from them first they delayed the delivery and since it was a new car in excitement i notice later that it has dent on roof. I told the salesperson next day who served me but due to busy schedule i was not able to see him for while but on my first service which was in 2 months i went there and i asked them to fix it they told it will not be on us and asked me if i want to fix it than it will cost around 1500$ which is unprofessional. I highly dont recommend as they dont give any good deal also. More

Reliable & Extraordinary service I can only summarize the positive experiences working with Edwin Ho- Service Advisor for the past 4 years. He has demonstrated His knowledge, courtesy I can only summarize the positive experiences working with Edwin Ho- Service Advisor for the past 4 years. He has demonstrated His knowledge, courtesy and professionalism, always put clients first not only mine but interaction with all customers. More

Great service! I am a customer at Kingscross since 2004. I mostly deal with Edwin Ho who is my service advisor. He has always provided me with excellent service an I am a customer at Kingscross since 2004. I mostly deal with Edwin Ho who is my service advisor. He has always provided me with excellent service and I appreciate his willingness and his expertise at all times. Thank you for great customer service! More

Bad Service! And a Temper Tantrum!!! Dont deal with Ivan Wu. I came to comparison shop today and because another Hyundai dealership (Toronto Hyundai, where customer service and price coun Dont deal with Ivan Wu. I came to comparison shop today and because another Hyundai dealership (Toronto Hyundai, where customer service and price counts) could offer me a cheaper price on a 2017 Elantra and I didnt buy a car from Ivan. He raised his voice at me in the showroom!! Saying he wasted 2 hrs and I didnt buy anything!! And walked away while I was talking. Excuse me, I had no idea, I HAD to buy a car from him today, just because I wanted to shop around. He threw a temper tantrum like a 3 yr old, and was rude and insulting. I spoke to his boss Kenneth, he needs to control his anger. I have the right to pick and choose where I buy a car from, im not obligated to buy anything from anyone, kiss your refferal goodbye, and a new car deal. Dont waste your time dealing with people like Ivan who cant graciously say goodbye and show customer service because there was no deal. Beware! More

Excellent Hyundai Service I have used Kingscross Hyundai Service for about 4 years for my 2012 Hyundai Elantra Touring. The service reps are very professional and friendly. I have used Kingscross Hyundai Service for about 4 years for my 2012 Hyundai Elantra Touring. The service reps are very professional and friendly. i have all oil changes and maintenance, e.g. brakes, done there and am always satisfied. After 5 years use, I have been extremely satisfied with my Hyundai - probably my best car over 30 years.. More

Terrible customer service Have brought my car here to have servicing related to vehicle performance. After bringing it here 4 times for the same issue, I have still not had the Have brought my car here to have servicing related to vehicle performance. After bringing it here 4 times for the same issue, I have still not had the problem fixed, and they can't figure out what to do. Terrible service, and I wouldn't recommend going to this dealer or buying a Hyundai at this point. I thought Hyundai had good service - but Kingscross Hyundai has been nothing but a pain. Jeremy has been frustrating to deal with and hasn't been able to correct the issue with my car. More

Customer Service Who? Awful customer service.. I have been going to them since 2013 and loved everything about them (even how pricey they were compared to everywhere else) Awful customer service.. I have been going to them since 2013 and loved everything about them (even how pricey they were compared to everywhere else) but not until today. I called the Service Department to ask for some sort of "Summary of Services" I have gotten for my vehicle since I bought it because I am wanting to sell my vehicle and provide this "summary" to the potential buy without needing to go through multiple receipts and work orders. I explained all this to the lady at reception and she kept saying "No. Due to privacy and confidentiality, we don't do that. You should have all the receipts." As a customer for a few years, I'd hope to at least get some leverage or a little assistance from them, but the lady proceeded to yell at me and kept say "No. That's why you were given copies of the receipts and work orders, just use those." Can you imagine buying a used vehicle and receiving numerous paperwork for the mechanical services that's been done on the vehicle? Some of the receipts are old and faded, so that won't be helping anybody. I don't get how hard it is to just summarize the dates I've gone to visit the shop, and what services I have received. There was no need to yell and keep repeating yourself like a broken record without the concern for anything I was saying (I had explained my situation in 3 different ways, but all received the same exact answer.) The lady didn't even apologize for not being able to do anything for me. Worst customer service ever! More