Kia of Newmarket

Horrible customer service I took my car in for some service on a Friday mid day. I needed a tire of which they needed to order. The time of day was past the Friday order to del I took my car in for some service on a Friday mid day. I needed a tire of which they needed to order. The time of day was past the Friday order to deliver same day and was told it would be ordered and delivered on Saturday around 3 pm. That meant that the service wouldn't happen till Monday morning because service on Saturday closed at 1 pm. I was promised my car would be ready for 10 am. Monday morning came and at 9:50 am I called to see how much longer it would be till my car was ready. They himmed and hawed and put me on hold many time and then told me they didn't have my tire yet. The service manager told me he called the supplier on Saturday and was informed that tire would come 8 am Monday. Then he said he called at 8 am and the supplier said they would ship the tire but the dealership wouldn't have it till 3 pm. on Monday. The more he said the angrier I got. I should have been called at least on Saturday explaining the situation. For sure a call should have been made at 8 am Monday morning. Then miraculously the service manager got a note from an employee that they had the tire and were now working on the car. So the whole story was lie after lie after lie. I love the car but the dealership is terrible to deal with. This is not my first lie I have had from them. I was without a car for the weekend. No curtisy car offered. Buyer be where. More

Most Awful Customer Service Ever My KIA Soul EV was brought in for service to check rear end grinding noise on August 15th. They did a break service and all was running fine thereaft My KIA Soul EV was brought in for service to check rear end grinding noise on August 15th. They did a break service and all was running fine thereafter. Two days later the vehicle was side-pushed about a foot by a van backing out of a driveway. It since had been pulling to the left. The accident was reported to the insurance who authorized a repair estimate. KIA stated this was chargeable. I paid. A full inspection instead of an accident related repair estimate was performed - this is not what they were asked to do do at all. On the report on August 18th 2018 they stated that this was a maintenance issue and that the tires needed rotating together with an alignment. They failed to notice a dent and scratches caused by the impact of the reversing van near the wheel well. Based on this report the insurance could not pay for the repair. A second estimate and review by an insurance company authorized shop "Assured" was required. I called the service manager Todd who was more than unfriendly and unprofessional and in fact extremely rude. I would not ever trust the service manager and service at this dealership. Customer satisfaction appears to not be on their mind. On the other hand sales staff is very friendly. There is a disconnect between sales and service and management. I spoke to the sales manager, Rob Robotham, send an enlightening email with a request for response. It has remained unanswered and this manager would not reveal the names of the principals. This reminds me of the utmost sleaziness and this dealership fits the reputation of sleazy dealerships. More

Bought a Kia Soul 2016 This is my third Kia vehicle and Kia of Newmarket has serviced them all. This last Kia Soul has been a different experience and am sadly disappointed. This is my third Kia vehicle and Kia of Newmarket has serviced them all. This last Kia Soul has been a different experience and am sadly disappointed. At 64,000 km there were service suggestions made before the usual booklet ownership manual requirement. Coolant, Engine flush, spark plugs, wheel alignment, tire rotation. I brought it in for an oil change and came out with $1000.00 of work. The oil change was the worst ever, the techician dented the gasket and I had oil on my driveway. Had to return to get it fixed. Then I had the suggested engine flush done as I didn’t on the $1000.00 initial time and as I was driving it home, the car stopped dead. I could have been rear ended if I hadn’t reacted so quickly to get it over. Turns out that there was still residue left from the flush. I ended up going four times , first for a simple oil change, then to redo the leaking car from an oil change, then to do the engine flush and then to return for a faulty engine flush as the car stalled and there red lights came on. Car was noisy and it turns out that there was still chemical residue left behind. I could have been on the Hwy and been rear ended and been in a serious accident. I was so scared! A coolant is recommended which is before it’s time and even though it was suggested, they couldn’t test it to verify that the car even needed a coolant flush. Kia of Newmarket isn’t the same as was in 2004, I’m disappointed in my expierience there as of late. When I called the service mgr to discuss the 4 visits, and all the issues, he said that they give staff a learning break. I replied, I could have been rear ended, this is serious... More

bald tires I cannot overstate how this dealership will go out of its way to sell you tires that are literally on their last legs, just barely passing MTO require I cannot overstate how this dealership will go out of its way to sell you tires that are literally on their last legs, just barely passing MTO requirements. No concern for customer safety, never mind a fair deal. Even the headlight was burned out and we had to turn back after 1 minute off the lot to get it replaced. Once home, car found to have been painted on the driver's side, with no previous transparency as to why. Disgraceful and will never go back. More

New car purchase Purchased a new 2018 Sorrento from Kia Newmarket primarily because of salesman James. There was no need to shop elsewhere because he was courteous, pr Purchased a new 2018 Sorrento from Kia Newmarket primarily because of salesman James. There was no need to shop elsewhere because he was courteous, professional and knowledgeable. We felt relaxed and not pressured at any time. During the negotiation process he listened to our views and went the extra yard to ensure customer satisfaction. He is an asset to this dealership and we would recommend him to any future Kia purchaser. More

Poor quality of work Replaced the light with them... the kind of job that is easy enough that even I can do if I have the parts... but they manage to scratched off the pai Replaced the light with them... the kind of job that is easy enough that even I can do if I have the parts... but they manage to scratched off the paint at several different spots on my car which make me feel like they never install the light before.... even worse they denied and pretend they don't know anything about it. Is there better words out there to describe these group of "professionally" trained people? Good luck if you bring in the car for more complicated job such as brake services...(how can I give negative stars?) More

Overall good experience I recently purchased a 2018 Sportage for a very good price. Before making my final decision, I must have visited this location at least 3 maybe even 4 I recently purchased a 2018 Sportage for a very good price. Before making my final decision, I must have visited this location at least 3 maybe even 4 times. The staff seemed friendly, helpful and knowledgeable. When it came to the actual purchase, Jesse went over and above to accommodate me. I made a very last minute decision (hours before picking up my new car) to have new plates put on instead of transferring my old ones. I’m not too sure of what is involved in doing this but I’m sure it wasn’t easy with it being last minute. Jesse made it happen. Thank you so much for your patience and commitment Jesse. You’ve made my first experience of a new car owner, very happy! 😁 More

Amazing deal and service! Purchased 2017 Chrysler 300S and Ahmad from sales was courteous and friendly. The deal was terrific and I got 2 free oil changes too! How awesome is Purchased 2017 Chrysler 300S and Ahmad from sales was courteous and friendly. The deal was terrific and I got 2 free oil changes too! How awesome is that! Dealership personnel were all courteous and the place is spotless. Thanks KIA of Newmarket for a great deal and service. Rod M. More

Bought 2018 Rio We purchased 2018 Rio. Nice car, can't beat the price. Jesse was very knowledgeable. Very stress free experience. Very happy with the whole experi We purchased 2018 Rio. Nice car, can't beat the price. Jesse was very knowledgeable. Very stress free experience. Very happy with the whole experience. More

Terrible experience I bought my Forte in 2013 and the ownership of the dealer has changed since then. I needed repairs after hitting a pot hole. They replaced parts to a I bought my Forte in 2013 and the ownership of the dealer has changed since then. I needed repairs after hitting a pot hole. They replaced parts to a tune of $2300. Drove my car out of the dealership and quickly noticed the problem I took it in for was now worse. Drove it back and paid another bundle of money to get my car back on the road. It was obvious they did the big ticket item when all I needed was replacing the ruts.. They kept my car for 4 days and I couldn’t get a straight answer about anything. They couldn’t even explain where the damage was on the parts as every time I asked, the “technician” that worked on my car was conveniently not there. I felt like my car had been high jacked and question their integrity and work ethic. They take forever to return calls and they do not have any parts on site, I had to wait until the parts were ordered on both occasions. My car sat on the parking lot for hours before anyone looked at it. I was going to buy another Kia this year but the service experience at this dealership turned me off. I love Kia but can’t bare the idea of service at the Newmarket dealer. I won’t go back and I definitely don’t recommend you use the service there. More