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Kia of Hamilton
Hamilton, ON
701 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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701 Reviews of Kia of Hamilton
December 06, 2013
Had a great experience with Frank, and was abl to make my purchase and drive away within 24hours. The vehicle came with afull tank of gas which is a nice plus! purchase and drive away within 24hours. The vehicle came with afull tank of gas which is a nice plus! More
by jlwoodfine
Employees Worked With
Frank Caruso
December 03, 2013
My experience with this dealership has been wonderful right from day one. Shane the salesman was friendly, professional and very courteous. I have also dealt with Martha in the service department and she right from day one. Shane the salesman was friendly, professional and very courteous. I have also dealt with Martha in the service department and she is truly an asset to this dealership. She is friendly, informative, and very courteous with me and also with the other customers. More
by rchiarelli
Employees Worked With
Martha Maiolo, Brad Mac Carl
December 03, 2013
This was my first time buying my own car. I was nervous and didn't know that much about anything. Mya was so helpful and nice and honest from the minute I walked in the door. She Helped me so much. I know and didn't know that much about anything. Mya was so helpful and nice and honest from the minute I walked in the door. She Helped me so much. I know she went above and beyond, calling me on her day off to make sure everything was arranged, or waiting on hold with the insurance company. I've never experienced customer service like that. She genuinely cared and wanted to help me rather then just make a sale. I am a single mom and she was compassionate to that as well and helped me and made sure my daughters liked the car and even had juice boxes for them. I have told many people already about her and Kia and will continue to use this dealership because of her. Thank you Mya!! More
by Jillian14
December 02, 2013
Mya was the most helpful sales person I've encountered in a long time. She is also considerate, knowledgeable, and doesn't push you, which is something I appreciate when making decisions such encountered in a long time. She is also considerate, knowledgeable, and doesn't push you, which is something I appreciate when making decisions such as this. Debbie is also a great manager, always helpful, in charge of every detail and make you feel like a valuable customer. All in all, a great experience. I would go back again! Dennis More
by denniscurtis
November 30, 2013
This is our second KIA that we are purchasing. We love the KIA experience, from Frank to Dawn, we had a fantastic experience! We would recommend this dealership. the KIA experience, from Frank to Dawn, we had a fantastic experience! We would recommend this dealership. More
by AFPILEGGI
Employees Worked With
Frank Caruso
November 26, 2013
Had a great experience with everyone I delt with . Would not hesitate to go back and buy another car in the future. Thanks for all the help . not hesitate to go back and buy another car in the future. Thanks for all the help . More
by DanielAbrahamsson
Employees Worked With
Rick Penelli
November 25, 2013
Kia of Hamilton provided a speedy, smooth and pleasant experience for purchasing a new vehicle. I dealt with Frank Caruso and he was able to find the car I wanted and negotiated a great price value for m experience for purchasing a new vehicle. I dealt with Frank Caruso and he was able to find the car I wanted and negotiated a great price value for me. The transaction was very quick which I enjoyed since there is always excitement to get your new car immediately! I have recommended both Kia of Hamilton & Frank Caruso specifically to others. Great dealership, great people. More
by gr8hanz
Employees Worked With
Frank Caruso
November 24, 2013
Absolutely LOVED dealing with the folks at KIA Hamilton!! I have never been more satisfied with a car dealership in all our years of car buying. This was my oldest daughter's first "big dealership" / new c I have never been more satisfied with a car dealership in all our years of car buying. This was my oldest daughter's first "big dealership" / new car experience (she's always bought vehicles from small dealerships) and she was thrilled with the whole experience. Gary was an easy going, honest and sincere guy to deal with (not common in this industry!). Everyone we dealt with, from reception, finance managers, gm and various sales staff on our different visits was great. I would highly recommend this dealership to everyone. Victoria is very very happy with her 2014 Sorento!! More
by macleodfamily
November 24, 2013
I purchased a 2011 KIA Forte from this dealership - the paperwork I have for it is duplicated, inaccurate, or not present at all, even with continuous phone calls and visits. Car did not come detailed a paperwork I have for it is duplicated, inaccurate, or not present at all, even with continuous phone calls and visits. Car did not come detailed as stated. There is water leaking from somewhere within the vehicle, which was taken in for service to be dried, have the problem identified, and re-detailed to remove the awful stench and stains throughout. Was supposed to receive a phone call on November 6, 2013 with the details of the vehicle. I did not. When I called, I was told that Rob was not in that day, and that the service manager had already gone home (at 4:00pm). When I picked up the vehicle on November 7, 2013, I was told the sales manager would go over the vehicle with me. He did not. He would not provide me with service records for it. He skimmed over the results on his computer, skipping "body repair". When questioned about this, he stated it was what he had just done to my vehicle?!?! There is no way drying up the interior of my car is a body repair. I received multiple answers as to when it received an oil change last (there is no sticker in the window). When I got into my vehicle after picking it up from service, the car still had stains on the ceiling and elsewhere. The stench was masked by the smell of Windex. It has since rained, and the inside of my vehicle is wet again. KIA Canada will not respond. Head office was of very little help. Was never allowed to speak with anyone above the sales manager at the dealership. Extremely dissatisfied!!!! Cannot get over how poor the customer service has been, and at what very little care has been taken to mend the situation. More
by jbmeadows
