Kia of Hamilton

Great Service, Excellent Customer Care Saw an ad online, came in to check out the car and got a great price. Everybody there was really friendly and helpful every step of the way. Saw an ad online, came in to check out the car and got a great price. Everybody there was really friendly and helpful every step of the way. More

Great experience I was very pleasantly surprised by the quality of service and helpfulness by my salesman. He listened to what I said so as to make my choice easy. He I was very pleasantly surprised by the quality of service and helpfulness by my salesman. He listened to what I said so as to make my choice easy. He was making sure I would be totally happy with my new car. Listening to me meant that he was more interested in my needs and not just making a sale. His product knowledge was very helpful. More

Our Vehicle Buying Experience We had been searching for a Mazda 6 that fit within our budget for quite a while, but nothing was available within our immediate area. So we had to ex We had been searching for a Mazda 6 that fit within our budget for quite a while, but nothing was available within our immediate area. So we had to expand our search with reservation, not wanting to drive too far out of the way. We had no choice since our 1999 Honda was breaking down and I didn't want to put more money into a car that wasn't worth much. We decided to take our chances and drive to Kia of Hamilton because we saw a car we liked on their website and we're sure glad we did. From the very beginning, Joe Fabrizio, treated us like family and went above and beyond our expectations. When we went to pick up the vehicle, Joe was excited to see us and show us the car. He went out of his way to repair some minor details we had with the car. If we ever have to purchase another vehicle, we would definitely go back and deal with Joe again. More

Very satisfied new car owner Frank greeted me at the door as I entered the dealership and was friendly and helpful. He quickly assessed what I was looking for and recommended the Frank greeted me at the door as I entered the dealership and was friendly and helpful. He quickly assessed what I was looking for and recommended the Forte which we test drove. He was very knowledgeable and pointed out all of the features of the automobile. I also test drove and ended up purchasing the Rio, and again Frank was extremely knowledgeable and helpful. Negotiating a price turned out to be a bit more difficult than either Frank or I anticipated but in the end I walked away with a great deal even though I think Frank walked away with a headache! Rick was friendly and very efficient when explaining and completing the paperwork and I picked up my new car 3 days later. Finalizing the sale was easy and quick as Rick had all the documentation very well organized and Frank quickly installed my new plates. After a final run through of the features and after Frank answered some more questions, I drove away in my new car, a very satisfied customer. There was none of the high pressure sales techniques I had experienced at other dealerships. There was no pressure to purchase an extended warranty or rust protection etc. My experience at Kia of Hamilton was very positive and I would readily recommend Frank and the dealership to anyone thinking of buying a car. More

WONDERFUL Experience! I cannot say enough great things about Nicole. From the moment she greeted us to saying thanks & good bye (and driving our new car off the lot!), our I cannot say enough great things about Nicole. From the moment she greeted us to saying thanks & good bye (and driving our new car off the lot!), our experience with her - and the dealership as a whole- was outstanding. We visited several different dealerships before coming to Kia of Hamilton and would probably never return. We felt uneasy and unsure. Nicole made us feel as comfortable as family. She was very knowledgeable and honest and worked with us every step of the way. As a sales consultant, her honesty is her most admirable quality. We never felt like we were being taken advantage of. Dawn was also a pleasure to work with. She is very friendly and knows her stuff. She doesn't rush you or take too much of your time - a perfect balance. Thank you, Kia of Hamilton - especially Nicole!- for helping us with our first big purchase :) We will be back for sure! More

Excellent job I have brought my Sorento in for many oil changes this year, every time i have gone in i feel welcomed. So when my Sorento had an issue with a faulty I have brought my Sorento in for many oil changes this year, every time i have gone in i feel welcomed. So when my Sorento had an issue with a faulty sensor there was no exception. Everything was done fairly quickly even though they needed to test it a couple times to determine which sensor was the issue. The repair was covered under warranty and they did an amazing job at fixing the issue. I always s feel welcomed when going to get my suv looked at and would highly recommend bringing it to kia. Whether its for an oil change or a bigger job Martha and the whole service team always make you feel right at home ad i highly recommend going to kia for all your service needs. More

great service Nicole provided great customer service. She is very friendly and made sure to keep me informed every step of the way. She is easy to talk to and answe Nicole provided great customer service. She is very friendly and made sure to keep me informed every step of the way. She is easy to talk to and answered all my questions. I'm loving my new Kia Optima....thanks Nicole More

Buying experience This was definitely the most pleasant and stress free buying experience in my life, including the trade-in. Have been driving my new Rondo for a litt This was definitely the most pleasant and stress free buying experience in my life, including the trade-in. Have been driving my new Rondo for a little over a week...and really love it..... has all the features I was looking for. Thanks! More

thank you Went above expectations in help finding an appropriate car. Very friendly, patient and polite. Overall experience was efficient and speedy. This is Went above expectations in help finding an appropriate car. Very friendly, patient and polite. Overall experience was efficient and speedy. This is my second KIA car with this dealership, very satisfied. More

Purchase of used Kia Optima Frank, Eunice and Joe were great to work with. Frank, our sale person, was very friendly and knowledgeable of product, we even enjoyed the negotiation Frank, Eunice and Joe were great to work with. Frank, our sale person, was very friendly and knowledgeable of product, we even enjoyed the negotiation on the price. It was nice to have some give and take on the price as other dealerships we dealt with would not budge on the posted price. We appreciated when we picked up the car that Frank went over some features of the car and synchronized our phone with the cars calling system. Only drawback on the experience was the cleanliness and appearance of the dealership. The reception desk has the mill work taped together, knobs missing on cupboards and you had to ask the receptionist for 25 cents to use the coffee machine ! The waiting area for maintenance is dusty with half finished displays of accessories and those were covered in dust. The cars on the showroom were also dirty with a coating of dust on the dashboard. Very second rate when compared to Ancaster Toyota or Sterling Honda. When the place looks like this it makes you wonder if they don't care about the appearance of their dealership why would they care to do a good job on servicing the vehicle. More