Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kia of Hamilton
Hamilton, ON
610 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
611 Reviews of Kia of Hamilton
June 05, 2014
Not a single complaint From the minute we walked through the door until we signed the sales agreement, we were treated like every new car shopper wants to be treated. Matt G From the minute we walked through the door until we signed the sales agreement, we were treated like every new car shopper wants to be treated. Matt Garofalo made this purchase experience easy and enjoyable. We had shopped around for a while and had looked at Mazda 6, Nissan Altima, Honda Accord, Hyundai Sonata, Chevy Cruze, Dodge Dart and Chrysler 200. In the final stages of our selection process, we had a very tough choice between a Hyundai Sonata and the Kia Optima. The vehicles were very similar. Matt helped us decide without saying negative things about the competitor's vehicle. There was never any pressure which has not been our experience in past new vehicle purchases. Refreshing! Our questions were answered quickly. Our concerns were addressed and we felt that we were always treated honestly. It took us a week to make up our minds and Matt didnt contact us at all unless we contacted him first. No pressure sales tactics. The Honda salesman has contacted us twice...even after we told him that we werent interested and that we had purchased elsewhere! We traded in a fairly new vehicle and we were compensated very fairly for our trade-in. We decided on the Kia Optima EX and are extremely pleased. The vehicle is ridiculously well-equipped for the price and the value is extremely high in our comparisons. The Kia warranty is the best we have ever seen. Low interest financing was another deciding factor. The upgrade sales and financing experience with Ali Makki was also pleasurable. Another first in our experience. No pressure and the extended warranty that, if unused, is transferrable to another Kia purchase....another extended warranty on a new Kia...or as an outright refund should we purchase our next vehicle from another dealership....Kia, or competitor...is an industry leading offer! Too easy! Pay for some extended peace of mind and get it back if you dont need it. Brilliant! Thank you Matt and Ali for making our Optima purchase experience a total pleasure! If this car pleases us half as much as we think it will over the next few years....you can count on return business from us. Very sincerely, and gratefully, John and Lisa Hamilton ON More
by newbs512
Employees Worked With
Matt Garofalo
June 04, 2014
2nd new vehicle Just traded in a 2012 Kia for a 2014 Sportage. Second time dealing with Mike. Good overall experience. He is a good guy who takes the time to help,and Just traded in a 2012 Kia for a 2014 Sportage. Second time dealing with Mike. Good overall experience. He is a good guy who takes the time to help,and explain everything. Definitely would recommend him. More
by MIchaelL2013
June 03, 2014
Not aggressive Went on 2 test drives, looking for a used vehicle. Mike was great, and I ended up with a new vehicle for a better price, with a better warranty. Went on 2 test drives, looking for a used vehicle. Mike was great, and I ended up with a new vehicle for a better price, with a better warranty. More
by jefmayhew
June 02, 2014
great service at kia! We went into the dealership this past week to look for a new vehicle. Nicole was very friendly and helpful! She was very easy to work with and knowl We went into the dealership this past week to look for a new vehicle. Nicole was very friendly and helpful! She was very easy to work with and knowledgeable about her job. The whole process of purchasing our new vehicle was quick and painless. We will be returning to see Nicole at KIA when we need a new vehicle! More
by bconnelly13
Employees Worked With
Nicole Carobelli
May 31, 2014
My New Forte I came into the dealership with a pretty strict idea of what I was looking for and the budget that I was working with. I was greeted on the lot by Ja I came into the dealership with a pretty strict idea of what I was looking for and the budget that I was working with. I was greeted on the lot by Jason and we went over what I was looking for and my budget. He was friendly and informative and before long I was taking a Rio out for a test drive. I liked the car, but I had come in with the Forte in mind. We went over my options for how to fit a Forte into my budget and we came to an arrangement that worked for everyone. Two days later when I came to pick up my car, Jason had come in to personally give me the keys despite it being his day off work. More
by Scottcor
May 29, 2014
Great Service! Nicole was very helpful, very knowledgable and energetic. As a customer I would definitely do business with her again. She knew everything about our n Nicole was very helpful, very knowledgable and energetic. As a customer I would definitely do business with her again. She knew everything about our new vehicle, and shared that information with us. More
by Gmarucci
Employees Worked With
Nicole Carobelli
May 16, 2014
so happy with my experiance Absolutly wonderful experiance fast and friendly service loved it And I love my new van :) :) I hope to do business again in the future with this de Absolutly wonderful experiance fast and friendly service loved it And I love my new van :) :) I hope to do business again in the future with this dealership More
by lisagauthier
Employees Worked With
Frank Caruso
May 15, 2014
Martha is a wonderful service rep Martha Maiolo is a personable, friendly and knowledgeable service rep. She remembers people's names, recommends but does not push service, and clearl Martha Maiolo is a personable, friendly and knowledgeable service rep. She remembers people's names, recommends but does not push service, and clearly knows her business. I have dealt with many services reps over the years, and I would have to put Martha in the top 5%! More
by HMeester
Employees Worked With
Martha Maiolo
May 13, 2014
Got My Forte5! Frank Caruso was quick to offer assistance the evening I was checking out the KIA dealership. He made the suggestion of a vehicle for me but was open Frank Caruso was quick to offer assistance the evening I was checking out the KIA dealership. He made the suggestion of a vehicle for me but was open to my preferences and quickly got the keys to a Kia Forte5. Frank was very attentive and made sure I was happy with all of the information he was telling me about this car. I made an appointment to come back for a test drive the next day. I enjoyed my test drive and decided to make a deal. Frank worked to get the price I needed with my trade in and we had a deal. Two days later I drove away in my new car! Thanks Frank and the Kia team! More
by devyjo
Employees Worked With
Frank Caruso
May 05, 2014
Great Service, Excellent Customer Care Saw an ad online, came in to check out the car and got a great price. Everybody there was really friendly and helpful every step of the way. Saw an ad online, came in to check out the car and got a great price. Everybody there was really friendly and helpful every step of the way. More
by Latha216
Employees Worked With
Eunice
