Kia Richmond

Excellent customer service My experience with Winson was good. Very friendly and he was always open to help with anything that was needed. Was very clear with matters regardi My experience with Winson was good. Very friendly and he was always open to help with anything that was needed. Was very clear with matters regarding a new vehicle that he was trying to sell and with a lower interest rate. Good conversation as well during the test drive I had. He is very personable and presentable while maintaining professionalism. I would recommend Winson for a salesperson because he is clear and friendly as well as helpful. Also shoutout to Mehdi and all of the Kia team in Richmond very great customer service. Have been dealing with them for about 1 year. More

Danny was the only breath of fresh air in a sea of lies Danny (which I rated 5 stars) attempted to diffuse a horrible situation, but was ultimately hand-cuffed by the impotent, greedy, and irresponsible gen Danny (which I rated 5 stars) attempted to diffuse a horrible situation, but was ultimately hand-cuffed by the impotent, greedy, and irresponsible general manager, Mehdi Mogareh. The dealership management I dealt with (Mehdi Moghareh, Patrick Namuco, & Jimmy Chang), besides Danny, outright lied to me, took my money and then sold the vehicle out from under me for a better profit to them, and then tried to up-sell me after the occurrence. My advice to Danny is to move forward and find a more competent, honest, and responsible dealership to work for. More

They did what vancouver kia failed to do Remember the jingle, "?The end of the runaround, at Downtown Toyota..?"? Well this was, '?Only the runaround, at Vancouver Kia..?" I found a 2015 Remember the jingle, "?The end of the runaround, at Downtown Toyota..?"? Well this was, '?Only the runaround, at Vancouver Kia..?" I found a 2015 Sorento SX Thursday on Craigslist posted by Donald (AKA: Qui Dong, salesperson for Vancouver Kia) for $19988, Contacted Donald and after a few back and forths he said the $19988 was a special price (?), and it had gone back up to $22988, I was obviously concerned by this price increase, and hesitant to move forward but he asked if I would come look at it "today" if he could offer the $19988 special price..I told him I had work right through till Sunday, and he assured me I could come in to take a look at it Sunday, as long as I put a $500 refundable deposit down with a credit card to show I was Interested. He satated if the car wasn't to my liking the deposit was fully refunadable, so I gave them my AmEx#. Saturday night at 5:53pm Donald texted me to let me know the car 'was being detailed at Richmond Kia and they couldn't get it over for me to see Sunday'.. was I available Monday or Tuesday..? I replied that it didn't matter if it was vacuumed or not, I just wanted to test drive it.. I stated that it's been listed for almost a month, and if it wasn't detailed yet, something was wrong. Donald agreed to the original meeting time on Sunday, said the vehicle would be there, and special price would be honoured since I put down the deposit. Sunday comes, we show up at kia marine drive, wait about 45 minutes for Donald to finish with other customers and he comes over to let me know that the vehicle isn't there.. he says they share stock with their sister dealership in richmond, he would drive us over to take a look at it.. I press the matter, ask why suddenly there's changes to the promise the vehicle would be at Vancouver kia, he lets me in on the fact that Richmond wouldn't let the car come over for the test drive. I thank him for his time, let him know I wouldn't be wasting any of his, and we leave. My friend and I drive over to Richmond Kia, we walk in the front door and spot a fellow in a suit and say, Are you a salesperson? He looks kinda weirded out but says, "Yes?".. I ask, "Do you wanna make a sale today?" He looks way less weirded out and says, "Yes!:)" (yes, his voice felt like it had a happy emoji in it!:) This was Winson Li (he was an awesome sales advisor, btw!) He mentioned that everyone else had balked at the silver racing stripes on the hood - whilst I had started to like them.. I was personally invested in this xxxx vehicle!! My friend and I do the test drive of the vehicle, telling Winson all about the jerking around Donald gave us, and after a short test drive (car was almost out of gas, so really couldn't get out to hwy 99..:( we came back to the dealership and got through the whole sales back and forthing (I had pre-qualified with my credit union @ 4.48% and Kia Richmond offered me 4.99 + $795 finance fee so no thank you:) then the sales manager, Patrick Namuco, came over and gave me a 23988 price with no trade, cash price (which is $1000 more than it is currently listed for on Craigslist after donald jacked it up from the 'special price', so even though I have a feeling that was their first "best offer".. I had had more than enough screwing around, I thanked them for their time and left before I got absolutely fed up and lost it with the screwing around. So Patrick- if it languishes for a while and you are able to sell it for the original $19988, Winson has my email, name, drivers license.. and everything else.. I really liked it- call me maybe:) More

Almost Like Family Came in there after just crashing the first car I bought from them almost a year ago. They were extremely helpful in helping me navigate the process o Came in there after just crashing the first car I bought from them almost a year ago. They were extremely helpful in helping me navigate the process of getting a new car (like REALLY brand new I walked out with a KIA 2019 Forte EX). They helped with everything from getting financing for the new car, dealing with what was left of the loan of the old car shout especially to Liam and Chris who had to deal with me for a good 4 hours to help me through everything. My Mom and I have been going to them for years (shes bought 3 cars from them in total) and I don't think we could ever change. More

First Car Buying Experience Currently a new owner/buyer of KIA. I bought an Optima from KIA Richmond and it was a very smooth process. Though it was the last one, the KIA team ma Currently a new owner/buyer of KIA. I bought an Optima from KIA Richmond and it was a very smooth process. Though it was the last one, the KIA team made sure it was under my ownership. I was treated very well from James and Kong as well as the additional team members who assisted me when both of them were absent. Credits to Liam and Kamran for providing that assistance. If its your first time at KIA Richmond, I highly recommend any of the names I have mentioned above to help you find your vehicle. Additionally, the entire team is very interactive and respectful and wants to do their best to provide our needs. For a step by step process, James was very engaging when I first entered into KIA and provided me with excellent customer service and allowed me to try the cars I needed. Additionally followed up with Kong who provided me excellent communication via email and phone (even when he was not working he continually assisted me with my questions). Kamran stepped in on the day that Kong was absent, to help answer the questions I needed. After the vehicle was bought, Liam gave me excellent information on how to work with the technology in the vehicle and gave me great insights on how to keep the car in good shape. Overall, I recommend this team for your future KIA purchase! More

Kia Richmond gets Top Rating First class treatment from start to finish. June was our knowledgeable and friendly sales person. Kamnran greeted us at the door and professionally an First class treatment from start to finish. June was our knowledgeable and friendly sales person. Kamnran greeted us at the door and professionally and fairly walked us through our purchase. Gerald, in service, patiently researched and made price comparisons for us. Best car buying experience we’ve ever had. More

New Vehicle Bought a new vehicle last month. Was very happy and pleased with the service and attention. Credit goes to the dealership and staff, especially ADAM Bought a new vehicle last month. Was very happy and pleased with the service and attention. Credit goes to the dealership and staff, especially ADAM, KATHERINE and LIAM. Very hands-on and made sure everything went smoothly. We have owned many KIA vehicles and will definitely buy another one, if the opportunity arises. More

Buying experience I bought a 2019 Kia Sedona Lx+ today at Richmond Kia today. Paul was very friend and helpful. Chris explains the new car protection plans and extened I bought a 2019 Kia Sedona Lx+ today at Richmond Kia today. Paul was very friend and helpful. Chris explains the new car protection plans and extened warranty very clearly. More

Fantastic experience! Phenomenal experience at Kia Richmond. The staff genuinely care about what I was looking for within my budget. I did not feel pressured at all and t Phenomenal experience at Kia Richmond. The staff genuinely care about what I was looking for within my budget. I did not feel pressured at all and they were able to answer all my questions. Needless to say, I visited many dealerships and no one beat the rapport and care from Kia Richmond. Happily and ecstatically left with a Kia Niro! More

Richmond Kia Review Staff are very friendly and helpful. I bought a Pre-Owned Kia Soul. Staff were curteous and understanding. There was never any pressure. Car wa Staff are very friendly and helpful. I bought a Pre-Owned Kia Soul. Staff were curteous and understanding. There was never any pressure. Car was detailed nicely. Thanks everyone for your help. More