Kia Richmond

Great experience in the Richmond Kia. Staff at the Kia is very friendly and helpful. They are very knowledgeable and willing to answer any questions about the car. We don't have any proble Staff at the Kia is very friendly and helpful. They are very knowledgeable and willing to answer any questions about the car. We don't have any problem to refer our friends to Kia. More

BEST WAY TO END 2015! WORST WAY TO START 2016. Both Patrick and Ken were amazing and extremely helpful every step of the way, they even stayed late on New Year's Eve to get everything done and dust Both Patrick and Ken were amazing and extremely helpful every step of the way, they even stayed late on New Year's Eve to get everything done and dusted for me to have my new car for the end of the holiday season. I cannot thank you guys enough! I look forward to coming in and saying hi when I bring my car in for her oil changes and servicing :) Unfortunately, I have to edit my review. First of all, both Ken and Patrick have mysteriously disappeared from this dealership, which is very unfortunate as they were amazing. Second, I am about due for an oil change and am TERRIFIED to bring my car back to this dealership. Part of the sale with my vehicle was that I am to receive free life time oil change service but after 5 months of dealing with the fallout that this purchase has been, as well as talking with others who have been burned by him, so long as Mario Acevedo is involved with this place, my trust in this dealership is zero. I guess in a way, Kia Richmond wins. They won't have to own up to and provide the free life time oil changes on my car as I would rather pay another dealership to provide the service than risk having that xxxxxxx anywhere near my vehicle. More

NEEDS TO GET IT TOGETHER!! Dealt with this dealership a number of times..... PREVIOUSLY was very happy with costumer service. Months ago I left a very happy review of Sales Jenn Dealt with this dealership a number of times..... PREVIOUSLY was very happy with costumer service. Months ago I left a very happy review of Sales Jenny and Manager Ken who are no longer at this dealership. Since new manager Mario has stepped in, it has been a unpleasant experience. Didn't once follow up with actions he said he would take or return countless calls and messages left for him. He is unorganized and unexperienced. Due to this painful experience, I won't be dealing with this dealership anymore and I wouldn't recommend it to anyone. More

The best dealer in Richmond absolutely They won't let you go from the store,until you are hundred percent happy and satisfy,I suggest every one to go there please They won't let you go from the store,until you are hundred percent happy and satisfy,I suggest every one to go there please More

Great experience Mario is one of the most trustworthy people that I come across in my dealership experience''s over the years and Harry in service is right on the ball Mario is one of the most trustworthy people that I come across in my dealership experience''s over the years and Harry in service is right on the ball when I have a question or concern about my truck I recommend Kia Richmond great people great service??Mike Guidotti More

Love my new Kia It was my first time buying a new car and I couldn't have asked for a better sales person. Charles was amazing, smart and knowledgeable. Along with Ma It was my first time buying a new car and I couldn't have asked for a better sales person. Charles was amazing, smart and knowledgeable. Along with Mario they went above and beyond to give me great price and excellent service. Love my New Kia More

good services than other shop tream work.smile,experince.meet the requirements of the guest.reasonable price. PDI clear procedures. satisfactory recovery price of used cars. i tream work.smile,experince.meet the requirements of the guest.reasonable price. PDI clear procedures. satisfactory recovery price of used cars. i will introduce to friend. More

Rotten apple (Mario Acevedo) in Kia Richmond In November 2015, My husband and I went in to KIA Richmond to look at a 2014 KIA Optima Hybrid EX Premium as advertised on Craigslist. After starting In November 2015, My husband and I went in to KIA Richmond to look at a 2014 KIA Optima Hybrid EX Premium as advertised on Craigslist. After starting the paperwork we were told that there had been a mistake as the car we were interested in was not available (although it is STILL being advertised on Craigslist!) We were offered the exact same car in a different colour which was a 'Manager's demo' vehicle and was represented to us, as a well maintained vehicle, only used by the Manager, this turned out to be untrue. We were also informed of a minor 'scrape' to the vehicle which had been so small that no claim had been processed through ICBC, also very untrue. After only one and a half months of ownership, my husband was the victim of a hit and run accident (December 29th) which caused serious damage to our vehicle and resulted in our car being written off by ICBC. At this time it came to our attention that our car had been in a SERIOUS accident previously that KIA did not disclose, and it was nowhere in our contract. After contacting ICBC, it was confirmed that our vehicle had, in fact been involved in an accident in June 2015 with damages totaling more than $8000. We were told that we were purchasing an essentially 'new' vehicle, and we most certainly would have never purchased a vehicle previously involved in a major accident. We paid over $17,000 in cash, two monthly payments came out of my account, and we also traded in our vehicle for $9,000, which brought us to over $27,000 paid to KIA. Due to the previous undisclosed accident our vehicle had been involved in, the value of the vehicle was less than what we had already paid out to KIA. ICBC issued a cheque in the amount of $19,000, leaving us with an $8,000 lost in a MONTH. KIA's Operations Manger Mario Acevedo promised to make this issue right with us and reimburse all money invested by us, as he admitted that he had been aware of the June 2015 accident. He put all of the blame onto our salesperson (Dusty,) claiming that Dusty had since been fired for ongoing unethical business dealings. Because our car had been an 'in house financing' agreement (essentially a lease to own) the cheque from ICBC was issued to KIA Richmond directly. Mario assured us that we would have the cheque shortly; however the weeks keep passing and we are being continually ignored and dismissed. No one will talk to us, phone calls are not being returned, and no updates are being given. We have been to the dealership at least 10 times this month with absolutely no resolution. They (Mario) has our cheque and refuses to pay us! They had begrudgingly provided us with a loaner vehicle with the promise that we could keep it until they issued us our cheque; however, after all this time has past, we made them aware that we had retained an attorney. THEY (Mario) CALLED THE POLICE AND REPORTED OUR LOANER VEHICLE STOLEN! Mario gave the police our address & in front of family, friends and neighbours, the police tried to arrest my husband. Luckily the police allowed us to explain... All of this because the Staff is poorly trained, the Management is crooked, and the owner, plus Mario Acevedo are greedy and deceitful. Please help us! More

Getting my dream car Friday March 5 when I got call from KIA Richmond asking me if I wanted to upgrade my car. I wasn't looking for an upgrade I went home with the car of Friday March 5 when I got call from KIA Richmond asking me if I wanted to upgrade my car. I wasn't looking for an upgrade I went home with the car of my dreams that night a KIA Sportage. I signed the papers Saturday March 6. I still can't believe it - I read my documents - they gave me an even better deal than when I got my Rio in 2012 More

Great Customer Service I had a very good experience at Kia Richmond. I was totally satisfied with the whole process and came out with a much better deal on my 2016 Sorrento I had a very good experience at Kia Richmond. I was totally satisfied with the whole process and came out with a much better deal on my 2016 Sorrento than I would have got at other dealers (I did my homework). I never felt like there was a hidden agenda on the dealer's end nor pressured as I experienced at other dealers. Patrick and Mario were both easy to deal with and knowledgeable and I felt went the extra mile to get my business. More