Kia 417

I was totally misled They knew it was my first car, and the person who was with me never bought a new car. We asked for specifics features and the sales man who was a new They knew it was my first car, and the person who was with me never bought a new car. We asked for specifics features and the sales man who was a new sales rep told us we could get this with the luxury packages. We told him we could get everything we wanted with the chevrolet cruze. Than he went to asked to another sales rep and they told us we could get everything for a small amount more. He obviously new nothing about their cars. On the worksheet he gave me there was no equipment listed and on his there were. I signed the papers trusting them when I got into the car I realized I had no electric seat and no press button. I went back in the office they told me it was too late as I signed the papers and they force me to take the car. At that time I didn't know I could leave it there. When I got home I realized they were no winter tire. I contact their GM Linda Carriere who only offered me the winter tire for an half of the price.... After all they had done they should had offered me it for free. She wasn't willing to deal and she took the side of hers sales rep even if I sent her the proof that on my worksheet their was nothing listed. They took advantages of me and my poor knowledge of cars...I felt like if I have been ripped...Never go there they are snake. More

Kia forte I purchased a kia forte from this dealer and they went above and beyond for me. Vehicle was used but they cleaned it out. Have been here for all my re I purchased a kia forte from this dealer and they went above and beyond for me. Vehicle was used but they cleaned it out. Have been here for all my repairs and have had no issues! More

Beware A couple of years ago, I took my Rondo in for warranty repair on AC that failed. This dealership refused to honour the warranty saying that a tiny roc A couple of years ago, I took my Rondo in for warranty repair on AC that failed. This dealership refused to honour the warranty saying that a tiny rock had damaged the AC so KIA was not on the hook. Have heard others getting the same story from this dealer. More recently, I stopped by to test a new Rondo. (Was picking my wife up nearby). Parked it in plain view near the doors and identified it to the sales staff. Went for the test drive. On retuning they wanted to assess my Rondo for trade purposes but there was no time for me to do so. Curiously, I started up my Rondo and the "check engine" light was on. It had never ever been on before nor has it been on since. Strange eh? I had not put gas in recently but went out and tightened up the gas cap. Light went out. My suspicions were rising. When seeking to trade at another dealership later on I noticed that one of the primary questions is whether or not there are any "check engine" lights on. They use it to lessen the value of the trade in. I think one should keep a close eye on this dealership. Gas cap is easily accessible in these cars. More

KIA SOUL - PAINT (RUST AFTER ONLY 3 YEARS) READ AND BE AWARE 2011 KIA SOUL - BLUE - 62,299KM: ALREADY TO RUST AT 2 PLACES. Services MGR said that I was past the 60,000KM. I explained to him that the customer rep 2011 KIA SOUL - BLUE - 62,299KM: ALREADY TO RUST AT 2 PLACES. Services MGR said that I was past the 60,000KM. I explained to him that the customer representative said to come in at any time, no booking necessary and that the manager wasn't on holidays. I went twice to see the manager and he had left earlier and that's what I explained. Then he said that in his computer, that the warranty for the paint is 3 yrs. I've even took extended warranty, but the paint is not covered. I was told that I had to take care of it myself. They've asked me where I park my car and I said outside; so they couldn't tell me why and that was the end of it. I've told them that I've had FORD, GM and HYUNDAI and that I've never experienced anything like that. To top that, they've really showed no interest at all. I've contacted the KIA CORPORATE and they've told me that they can't tell Kia what to do, as they are only an intermediate for complaints, because they are NOT a head office and KIA doesn't have a head office NEVER AGAIN KIA. I'll make sure that this goes in the CONSUMER REPORT. AND by the way, they almost give anything on your vehicle if you want to buy a new one, SO THAT MEANS THAT THEY DON'T, EVEN THEMSELVES, HAVE A GOOD RATING FOR THEIR VEHICLES. More

Talk about a Run-around Wow...talk about no communication. I made a cash deposit on a new car, but changed my mind, so I cancelled the deal. Trying to get that deposit back Wow...talk about no communication. I made a cash deposit on a new car, but changed my mind, so I cancelled the deal. Trying to get that deposit back was complete and utter disrespect for their customers. I was told 3 times that my refund cheque was ready for pick up. 3 times I drive 28 kilometers to be told there is no cheque. No explantion, no apology...just no cheque. Worst dealership I have ever had to deal with. I should have read the online reviews before I went to see them. I finally did get my deposit back....after a week and several phone calls and email. Stay very far away. More

Great experience!!! I bought a KIA Rondo a month ago at KIA 417 and was very happy that I had Navi Naeemi as my sales rep. Navi was wonderful to deal with and I would hig I bought a KIA Rondo a month ago at KIA 417 and was very happy that I had Navi Naeemi as my sales rep. Navi was wonderful to deal with and I would highly recommend going to him if you are looking to buy a KIA car. He has the personality and the patience that puts you at ease to ask all the questions you have in making a big purchase and he answers them honestly and accurately. He was attentive to what I was looking for and helped me buy what I wanted. Navi was always prompt in responding to my messages and very reliable. He really is an asset to the business. More

worst dealer ever in all my experiance nice to start like others state but in the end they insult you. low ball trade in 1/2 of what vehicle sells for. manufactures credit is your deal. t nice to start like others state but in the end they insult you. low ball trade in 1/2 of what vehicle sells for. manufactures credit is your deal. tax saving on your trade in is your deal. I told him he can't give me money saved on taxes as if it was his. it was mine to start with. needs money to pay staff to install options cost of option don't cover labour. take off some options. I explained all options are the same as what I have on trade in and summer tires on rims in back have only 3,000 km on them. So after being insulted for the 10th time I asked for my Keys back. went to Bank Street KIA after a test drive and review of our trade we purchased the same vehicle with all options better hey I was looking for. double the trade and doubling the tax saving. Krystof was outstanding and a perfect gentleman. it was not an act right through the complete experience to delivery. So run from 417 and go to Bank Street More

Worst dealership in ottawa Terrible service department they take advantage of people and do work that is not nesscary. No customer service , don't buy a vehicle here you will r Terrible service department they take advantage of people and do work that is not nesscary. No customer service , don't buy a vehicle here you will regret it !! More

Horrible service department, management is unethical Bought the car, then had buyers remorse, they presented me with a letter stating I would owe them over $4,000.00 in damages if I did not complete the Bought the car, then had buyers remorse, they presented me with a letter stating I would owe them over $4,000.00 in damages if I did not complete the deal. I counter offered $500 for their trouble, but they would not have any part of it. Sent other emails and mail to them about their shoddy service department. Left car one day for oil change came back 8 hours later and it didn't even get in to their service department, hold on they said we can get it done real quick. Wrong thing to say to me. Left. Returned only one other time for warranty work, one of my spark plugs was fouled by engine shampoo done elsewhere, they quote over $800.00 to replace wires and plugs without even plugging the ECM in to the computer. Went to a Toyota dealer who quickly diagnosed fouled plug change it for $119.00 Never go near this place. More

Dealer is unethical... On 2014 08 29, I dropped into dealer to check on numerous outstanding items that require repair. One is an outstanding safety recall I've been waiting On 2014 08 29, I dropped into dealer to check on numerous outstanding items that require repair. One is an outstanding safety recall I've been waiting for for months due to a backorder. Item one; I was surprised to find out Kia does not honor rust repair under their warranty program. I have rust coming from under my windshield and the dealer argued with me rather than telling me the truth that Kia Canada does not cover rust repairs. Item: 2 I never got around too, as they walked away from me in the parking lot....stating it my problem....heres a quote of $1500 for repair. Remaining items I discussed over email in previous days, such as parts falling off my Kia, which they were suppose to have fixed months earlier. kia 417 response: Not our problem. Safety recall issue, they stated I have never been inquiring on the issue. Which is not true as I have documentation which proves otherwise. And then the audio unit which they first said had not record of me telling them the unit needed replacement, then stated replacement would not fix my issue (I think that was sarcasm on their part) and finally stated they ordered the part....it came in....and they called me. I have never been called or emailed by the dealer. I actually have been calling them regularly, however now kia stated that my 5 year warranty does not cover the audio unit....thats 3 years which is now expired. Basically, they said case closed. I then will be opening a case with the OMVIC against the dealer. Hopefully ethics prevails. I would compare dealer ratings to other kia dealers in Ottawa prior to working with Kia 417. As for corporate Kia.....the dealer even mocked me when I requested corporate contacts.....he never provided them to me only kia.ca Which does not have any contact list. More