Kia 417

Worst dealership in ottawa Terrible service department they take advantage of people and do work that is not nesscary. No customer service , don't buy a vehicle here you will r Terrible service department they take advantage of people and do work that is not nesscary. No customer service , don't buy a vehicle here you will regret it !! More

Horrible service department, management is unethical Bought the car, then had buyers remorse, they presented me with a letter stating I would owe them over $4,000.00 in damages if I did not complete the Bought the car, then had buyers remorse, they presented me with a letter stating I would owe them over $4,000.00 in damages if I did not complete the deal. I counter offered $500 for their trouble, but they would not have any part of it. Sent other emails and mail to them about their shoddy service department. Left car one day for oil change came back 8 hours later and it didn't even get in to their service department, hold on they said we can get it done real quick. Wrong thing to say to me. Left. Returned only one other time for warranty work, one of my spark plugs was fouled by engine shampoo done elsewhere, they quote over $800.00 to replace wires and plugs without even plugging the ECM in to the computer. Went to a Toyota dealer who quickly diagnosed fouled plug change it for $119.00 Never go near this place. More

Dealer is unethical... On 2014 08 29, I dropped into dealer to check on numerous outstanding items that require repair. One is an outstanding safety recall I've been waiting On 2014 08 29, I dropped into dealer to check on numerous outstanding items that require repair. One is an outstanding safety recall I've been waiting for for months due to a backorder. Item one; I was surprised to find out Kia does not honor rust repair under their warranty program. I have rust coming from under my windshield and the dealer argued with me rather than telling me the truth that Kia Canada does not cover rust repairs. Item: 2 I never got around too, as they walked away from me in the parking lot....stating it my problem....heres a quote of $1500 for repair. Remaining items I discussed over email in previous days, such as parts falling off my Kia, which they were suppose to have fixed months earlier. kia 417 response: Not our problem. Safety recall issue, they stated I have never been inquiring on the issue. Which is not true as I have documentation which proves otherwise. And then the audio unit which they first said had not record of me telling them the unit needed replacement, then stated replacement would not fix my issue (I think that was sarcasm on their part) and finally stated they ordered the part....it came in....and they called me. I have never been called or emailed by the dealer. I actually have been calling them regularly, however now kia stated that my 5 year warranty does not cover the audio unit....thats 3 years which is now expired. Basically, they said case closed. I then will be opening a case with the OMVIC against the dealer. Hopefully ethics prevails. I would compare dealer ratings to other kia dealers in Ottawa prior to working with Kia 417. As for corporate Kia.....the dealer even mocked me when I requested corporate contacts.....he never provided them to me only kia.ca Which does not have any contact list. More

Horrible experience We were looking at purchasing a 2014 Kia Soul, Arash was friendly at first and helpful to give us a test ride. Once negotiation started that is when We were looking at purchasing a 2014 Kia Soul, Arash was friendly at first and helpful to give us a test ride. Once negotiation started that is when everything went wrong. We were negotiating over email and phone. At one point Arash told me that I should be a investigative reporter! All this because I was pointing some facts of the car price and comparing to other competitors vehicles. This is email was insulting and not very professional if he was insulted from my offer her should just say it outright instead of trying to be funny. I am not his friend or buddy! The sale manager got involved and didn't really apologized from Arash behaviour. Linda made us an offer that was above the MSRP, insults number two. Kia 417 will only seels car above MSRP and good luck having some professional customer service. Stay away. More

Poor experience My wife attended 417 Kia after several emails back and forth about a purchase of a Kia Soul. I was told that the deal I proposed looked good to the sa My wife attended 417 Kia after several emails back and forth about a purchase of a Kia Soul. I was told that the deal I proposed looked good to the sales manager but they wanted to see the trade. With that info I sent my wife there alone (big mistake). Now she had been there before and met Mike (whom she met before on a test drive). Mike was great and friendly and she really liked him. However she then met the sales manager Wali. I'd say the visit was a waste of time. Wali low balled our trade in and did not negotiate at all on the price of the vehicle. He offered $4000 more than what was discussed in the email and would not budge. My wife left and we are entertaining offers elsewhere. More

This is the Kia dealership to buy from! Bought a Soul and absoultely love it!!! Had to wait a bit longer than what I would have liked, but I wanted white and was willing to wait for it. Real Bought a Soul and absoultely love it!!! Had to wait a bit longer than what I would have liked, but I wanted white and was willing to wait for it. Really happy that I did. Stephanie was really great about keeping me updated on when my vehicle would arrive and got it ready for me earlier than promised. I would definitely recommend going to see her if you are going there. More

Just picked up my new Sorento from Mike D. Thanks for the laughs and making what can be a painful experience a lot of fun! I'm looking forward to changing my wife's vehicle in the fall and getting a For the laughs and making what can be a painful experience a lot of fun! I'm looking forward to changing my wife's vehicle in the fall and getting a Forte 5. Keep up the great work. More

I picked up my first car last week from Stephanie and was very impressed with the way I was treated. As a first time buyer I was nervous and brought my parents along to help. Stephanie respected that they we very impressed with the way I was treated. As a first time buyer I was nervous and brought my parents along to help. Stephanie respected that they were part of the decision making and included them in the discussions. She went through the vehicle with me thoroughly and I felt very confident leaving with my brand new Forte. I am super excited to show it off to my friends and am really happy I bought there. More

I have been going here for quite some time, and it has been going downhill fast. I bought my new van at this location because the service department was so good.. My van is now 2 years old and the servic been going downhill fast. I bought my new van at this location because the service department was so good.. My van is now 2 years old and the service department is a whole new thing. I have had my car in 4 times in 2 months. First they blamed me for not maintaining my vehicle properly, no power steering fluid, then the next month they LOOKED, and found a leak in the tube and hose assembly and clamped it while ordering parts. They eventually replaced the assembly, and 12 days later it was empty again. I tried to allow them to fix the problem they have yet to deal with, and they are happy to get my car in, as long as I sit in their waiting room for 4 or more hours. I am not as important as others, there is no possible way for me to get a shuttle, as it is tire season. I was actually told this. Bridgette said she was happy to get my car in, but it is TIRE SEASON. There is no reality check for them that this has been going on for well before tire season began, and that they are not fixing a problem that they have already failed at 3 times. More

My wife went to look at a Kia Soul. They quoted her $3000 above the price on their own website and then acted surprised at the discrepancy. They claimed their website was wrong, even though their web price m above the price on their own website and then acted surprised at the discrepancy. They claimed their website was wrong, even though their web price matches everyone else's. When looking at our car for trade-in, they offered 5% of the blue book value and refused to budge -- even when she pointed out that they were only offering slightly more than the cost of the gas currently in the tank. They were astonishingly untrustworthy. Avoid at all costs. More