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Kelowna Toyota

Kelowna, BC

4.6
454 Reviews

1624 Cary Rd Kelowna BC

Kelowna, BC

V1X 2B9

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Showing 454 reviews

September 14, 2018

Excellent Place to buy a vehicle If you are looking for a new or used car this is the place to go . Rachelle and Jana are both amazing people to deal with and they got the exact car More

by Habsfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachelle Jensen, Jana Wright
September 11, 2018

I bought my car here because of the friendly service! I visited several other car dealerships in the Kelowna Okanagan area and decided to buy from Steve at Kelowna Toyota because of the kind, friendly, no More

by jenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Renaud
September 01, 2018

Seamless experience for out of town buyers My wife and I just purchased a new 4Runner this past weekend through Kelowna Toyota. We live a few hours from Kelowna but we saw our dream vehicle and More

by millergang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Warsimage, Stephane St-Onge, Steve Enns
August 25, 2018

Thank you for your customer service. I was sold a Toyota Tacoma at this dealership and there was some confusion surrounding a feature that I was under the impression the truck had. As I w More

by megtab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle, Steve Enns
May 15, 2018

Great experience and an AMAZING new car! I had the pleasure of purchasing my new 2018 Toyota C-HR at Kelowna Toyota and I couldn’t have asked for a better experience. The staff here were able More

by nw667
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brianna Dick, Indy Brar, Scott McBurnie, Stephane St-Onge
May 12, 2018

Worst car buying experience ever I was interested in a used 2008 Toyota Prius and dealt with Steve Enns and Cinna Fitzpatrick put a deposit down on April 30 2018 to hold the vehicle w More

by Kevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Enns and Cianna Fitzpatrick
Jun 01, 2018 -

Kelowna Toyota responded

Hi Kevin, thank you very much for your feedback. Although not positive, I hope we can use this to improve in the future. I apologize that we were unable to come to an agreement on the price of the vehicle. We purposely price our vehicles aggressively so in some cases we are unable to lower the price as you were hoping. In regards to your deposit, I have emails from Steve Enns our sales manager to you asking how he can get your deposit returned to you on May 4th at 10 am (which you responded to) and then again at 1 pm and then another email on may 9th again asking how we can return your deposit. I can provide these emails for you if you wish and you did respond so Im not sure how you believe we were trying to hold your deposit? Either way, I'm happy we got your money back to you at this point. In regards to documentation fees, here is a link from the BC governing body about documentation fees. https://mvsabc.com/v1/wp-content/uploads/2015/07/VSA-Fact-Sheet_Understanding-Dealer-Fees2.pdf. I can assure you they are not illegal and they must be disclose up front and included in the total purchase price which we did for you. I can actually provide the sheet we originally brought out for you and you will see the total does include the documentation fee. When dealers try to add this in after negotiation or do not disclose the fees, then yes that is illegal, but we did neither. I hope this addresses all of your concerns and if you have any further questions please dont be afraid to reach out. Sincerely, Jamie Kaban, General Manager

May 08, 2018

Thank you Wendell Gillis Wendell was friendly, knowledgeable about any questions I asked about the vehicle. I would highlight recommend this dealership. The whole staff was wo More

by Loreleisiegmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendell Gillis , Jamie Kaban
April 25, 2018

Thank you Joe. Joe Sassine was the sales person we worked with and appreciated his willingness to answer all my questions. Thanks Joe! we are enjoying our Prius. More

by cameron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sassine,Leila Gaudon,Brianna Dick
March 03, 2018

Prius Prime Staff was professional and friendly. Wendell was approachable and not pushy. Very painless experience for us. Would recommend this dealership to ot More

by Val Connell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendle Gillis
January 03, 2018

bought a car John Maclean,was our sales rep. He was honest from day one on. We were very satisfied when it came to a good deal. Toyota is the best in town we have More

by Gunter Biermann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ens, Cary Wilde, Gary Schnackenberg
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