Kanata Mazda

Off the charts in customer service! We were just browsing the lot when Jesse came out to meet us. It was my daughter's first car purchase, as a new driver safety was a major concern. J We were just browsing the lot when Jesse came out to meet us. It was my daughter's first car purchase, as a new driver safety was a major concern. Jesse showed us around and we decided to buy new, although our initial intention was used. He drove as my daughter was not fully licensed, as he drove he pointed out all the amazing features of the Mazda 3. I have purchased many cars in my life, but never experienced the thorough and detailed information provide by Jesse. I drove the car after Jesse and was very impressed with everything about the Mazda 3. Would totally recommend Jesse and Kanata Mazda! More

Great Experience The experience was good. Jesse did a great job ensuring that all our needs were met. The purchase process was quick and smooth. No issues. Would recom The experience was good. Jesse did a great job ensuring that all our needs were met. The purchase process was quick and smooth. No issues. Would recommend. More

Amazing. Simply a wonderful and easy experience. I came to Kanata Mazda hesitant because of the ratings. I'm glad I ignored them. I dealt with Gianni and Matt and had a wonderful experience buying my I came to Kanata Mazda hesitant because of the ratings. I'm glad I ignored them. I dealt with Gianni and Matt and had a wonderful experience buying my new 2016 Mazda 6 GS. Both Gianni and Matt were upfront at all times during the process. There was no pressure to buy, very friendly and honest. The test drive was very exciting - Gianni showed me what the Mazda 6 could do. I purchased my car on a Saturday and drove away with it the following Tuesday at noon. Very impressed! They also followed up to check up on my experience with the car as well. I'm a proud Mazda family member and very happy with my overall experience with Kanata Mazda. More

Customer service Jessie was amazing. Went through all the features if the car before we went out so I knew what to expect while driving. Showed how the Bluetooth in Jessie was amazing. Went through all the features if the car before we went out so I knew what to expect while driving. Showed how the Bluetooth in the car worked and how it synced with phone. Took the time to answer all questions. Recommend him 100% More

Purchase of 2016 Mazda CX-5 I originally purchased a Mazda CX-5 from a different Ottawa area Mazda dealer but unfortunately had the sale fall through two weeks later due to the d I originally purchased a Mazda CX-5 from a different Ottawa area Mazda dealer but unfortunately had the sale fall through two weeks later due to the dealer's difficulty in locating the vehicle. At this point I was frustrated, anxious to get a new vehicle and tired of the negotiations involved in purchasing a car. Upon finding out that the sale fell through I contacted Kanata Mazda to look into purchasing the CX-5 from their dealership. At this point I had been through the process and knew what exactly I was looking for (and at what price). After discussing the purchase over email with Jesse, I arrived at Kanata Mazda on a Wednesday evening and was able to begin negotiations right away. Jesse was also ensured to show me "my car" to prove that this time the sale would not fall through. After a couple of hours of negotiations I was able to purchase the car I wanted at the price I wanted. Both Jesse, and the manager Gianni were very courteous, patient and did not pressure me at all. I was able to pick up my car a short two days later! When picking up my car Jesse took the time to come into the dealer (on his day off I believe) to ensure that I was happy with the car and to show me every single feature so that I knew how to use the car once I drove off the lot! I also received a follow up call a few days later to make sure that I was happy with the vehicle and that everything was working properly. My experience with Kanata Mazda, and Jesse has been wonderful!! Kanata Mazda and Jesse would definitely be my recommendation to anyone looking to purchase a Mazda. More

A Great Pleasure Buying Wow I had the pleasure of buying a car from Kanata Mazda. The process was smooth and seamless and I recommend this dealership. I dealt with Jesse who went I had the pleasure of buying a car from Kanata Mazda. The process was smooth and seamless and I recommend this dealership. I dealt with Jesse who went above and beyond his duties to guide me along the process. His test drive of the CX-5 is unforgettable (he demonstrated everything from the safety system, to hard brakes and sharp turns, and even the emergency brake system) and was a major factor behind my decision to go for a Mazda. I also dealt with the manager Gianni who provided a hassle-free close to the purchase. Overall, a great experience. More

Solid, professional service Jesse Deslauriers in sales was a pleasure to deal with. Answered all of my questions, was patient during price negotiation and was always efficient an Jesse Deslauriers in sales was a pleasure to deal with. Answered all of my questions, was patient during price negotiation and was always efficient and professional. I was happy with my experience and would recommend Jesse to friends and family. More

Great Experience at Kanata Mazda During my search for a new car I checked out some of the competition then came to Kanata Mazda. I have been driving a 2007 Mazda3 which I purchased During my search for a new car I checked out some of the competition then came to Kanata Mazda. I have been driving a 2007 Mazda3 which I purchased new. All my service has been done at Kanata Mazda to my total satisfaction. They have been very efficient and reasonable. This car was always fun to drive, very reliable and I was extremely happy with it . Upon arriving at Kanata Mazda I first met with the Sales Manager, Gianni Palmas, who after taking the time to discuss my wants and needs in a vehicle, directed me to Sales Rep, Jesse Carr Deslauriers.. Jessie was so personable, and extremely knowledgeable. He addressed all my questions and concerns. .Not only was I grateful for his explanation of all the features in a language I could understand but his enthusiasm was contagious. In no way did he put any pressure on me to buy. The test drive was fantastic; I got a real feel for the car. I was sold! I have been so thrilled with my new car and would not hesitate to recommend Jessie to anyone. He made what could have been a stressful experience into one that left me excited and confident in my decision to buy. . I Iove my new 2015 Mazda3 and have no regrets whatsoever. Thank you Jessie and Gianni. Florence More

Sales Staff I recently purchased a Mazda CX-5 here with the help of Jesse Deslauriers, he was very helpful, honest (as you can be, haha) and always available when I recently purchased a Mazda CX-5 here with the help of Jesse Deslauriers, he was very helpful, honest (as you can be, haha) and always available when I had questions. And I love the car, can't wait to drive away with it (had a great test drive). Finance pushed the extended warranty more than I liked, but we came to an agreement. More

Sales Manager The sales Manager Phil Evans and sales staff are the worst I have ever dealt with. They sell cars to clients and after they have your money , treat y The sales Manager Phil Evans and sales staff are the worst I have ever dealt with. They sell cars to clients and after they have your money , treat you like crap. Phil was rude and obnoxious on the phone after I had purchased a new vehicle less than a week ago. I had asked a question about a promotion they had running and he gave me every excuse in the book why I did not qualify. On the other hand the service department have always been very professional. Maureen and their technicians are top notch.Unfortunately I will not be returning. Salesman : Matt Hosmar Sales Manager : Phil Evans Love my new car, just not the sales staff. More