Kanata Ford

Horrendous Promised to beat a deal from another dealer and said they would even throw in a free$500 gift card for Cabala store. In the end they would not even ma Promised to beat a deal from another dealer and said they would even throw in a free$500 gift card for Cabala store. In the end they would not even match the deal, never mind beating it. Complete waste of my time. They will say anything to get you inside the store and once there they Try pressure tactics for you to stay in dealership and sign. Worst dealer experience ever. Go anywhere but Kanata Ford if you want a deal on new Truck and best value for your hard earned cash. There is a reason why they have such poor rating. In fact I am writing a formal complaint to Ford Canada so that they are aware of the discredit this dealer brings to their excellence. More

Stay away-Very sketchy place Thought id give them benefit of the doubt after hearing only bad things. Most high pressure place I've ever seen-terrible to think about the people Thought id give them benefit of the doubt after hearing only bad things. Most high pressure place I've ever seen-terrible to think about the people they have pressured into "a great deal". Their deals in ads are very misleading-and in some cases non-existent. When you sit at sales desk as the salesperson "goes to get something" you are being watched and listened to. Video camera beside all seats and microphone on table. Do yourself the favour and take the 5-10 minute drive and go elsewhere. More

Need Nitrogen in my tire I bought a FORD in February of this year and my tires are filled with Nitrogen. My low tire pressure warning came on this morning while driving to wor I bought a FORD in February of this year and my tires are filled with Nitrogen. My low tire pressure warning came on this morning while driving to work so I called this morning to see about stopping in for a top up. I was told 'no we can't do it today we are swamped'. This takes what..maybe 2 minutes? In the meantime I am driving on the highway for 45 min wondering if my tire is going to go flat! I didn't ask for Nitrogen filled tires and had I known, I would have said no. I am capable of putting air into them myself. Not impressed!! More

The wheels are coming off at KANATA FORD… Literally !!! Purchased a new 2016 Ford F150 from KANATA FORD… After driving it for 30 KM the Wheel, Steering knuckle, Caliper and Rotor all "FELL OFF THE TRUCK WHI Purchased a new 2016 Ford F150 from KANATA FORD… After driving it for 30 KM the Wheel, Steering knuckle, Caliper and Rotor all "FELL OFF THE TRUCK WHILE I WAS DRIVING IT" Thank goodness this didn't happen on the queensway at 100Km/hr with my two kids and wife in the truck. We could have been KILLED or killed someone else... No one at the dealership seemed concerned and completely dismissed the fact they put my families lives in danger with their technicians pure negligence.. They promised all new parts in the front end and that the truck would be good as new.. They "bandaid fixed" my brand new truck telling me it was ready for pick-up. They only replaced 3 parts. brake components were loose, vacuums lines where damaged, They didn't change the hyper extended driveshaft. When I confronted them about it, They were very annoyed and only wanted to get rid of me. I gave them ample opportunities to make the situation right and they continued to lie and avoid me. Would not recommend this dealership to my worst enemy…. VERY disappointed !! More

unnecessary 'recommended brake cleaning" on new vechicle My wife dropped a new Ford Edge for the simple 24k checkup(oil/filter/tire rotation). Later in the day, kanata Ford service rep notifies my wife th My wife dropped a new Ford Edge for the simple 24k checkup(oil/filter/tire rotation). Later in the day, kanata Ford service rep notifies my wife that a complete brake maintenance on back and front pads/rotor is needed. They said the mechanic saw only the back brake pads beginning to seize. I asked for clarification, since I've never heard of brake pad seizing on a brand new vehicle and he said this is only recommended maintenance($300). I checked with other Ford dealerships and they DON'T have this recommended brake maintenance at 24k. Two issues, I see wrong here: One is a dealership doing unnecessary service at the expense of the customer. Secondly, if this recommended maintenance, they should have mentioned to my wife when she dropped off the vehicle. Long story short, I no longer go to Kanata Ford for service. More

internet specialist is brutal, salesperson less responsive I went in to negotiate on an Expedition Max Platinum. Salesperson busy (I understand) but I email and text him with minimal response. I understand the I went in to negotiate on an Expedition Max Platinum. Salesperson busy (I understand) but I email and text him with minimal response. I understand these salespeople are just puppets on the sales manager's string, but its about customer service. Kanata Ford, Jim Hoddinott, wake up ! This is 2016 people want to do things via the web I tried dealing with the "Internet Specialist", Gerry Fahey, who doesn't return emails. Brutal Customer Service Take your business elsewhere. Snowball chance in xxxx i will ever buy from Kanata Ford More

Advertised special only available at KF for F150 After trying for two days to get basic details via telephone and internet (which engine, floor shifter etc.) on the current advertised special of $19, After trying for two days to get basic details via telephone and internet (which engine, floor shifter etc.) on the current advertised special of $19,000 off of an F150 to no avail always told I had to come in. I finally convinced myself to go into the dealership even though I vowed never to do so after purchasing a 2000 Lariat from them many years ago. Within seconds the salesmen in trying to justify the $19,000 and me rightly questioning him became extremely rude and arrogant and informed me to go elsewhere and pay more if I was not happy. Sorry cheap looking upgraded wheels (as per them worth $4K yah right), tinted windows and vinyl seats in my books don't add up to $19k maybe there was more to it but he did not want to elaborate. I was just expected to accept the fact that this was a good deal because they said so.....oh yeah truck came with V6 not even Ecoboost V6) Interestingly the sales manager joined the conversation and basically had the same attitude and response and within a few minutes he too told me to go elsewhere. Their arrogance is unbelievable stay away....too many good Ford dealers around Ottawa/Hull to encourage a dealer that treats current and potential customers like they are worthless pieces of. See all of the other negative reviews on here see the trend. In my books they don't even qualify for one star. STAY AWAY! More

Don't waste your time!! Go to Jim keay or Campbell Ford. If you feel like being lied to and you being called a liar, go to Kanata Ford. I bought two brand new trucks off these guys. Why I went back for the If you feel like being lied to and you being called a liar, go to Kanata Ford. I bought two brand new trucks off these guys. Why I went back for the second one after they wouldn't honor their warranty on my first one, the warranty which they so clearly ensured me would cover everything when they were selling it to me, was my biggest mistake. With my second one there was a big issue with my rims that they said I didn't order, then they wanted to charge me 2 thousand bucks for, which, by the way, seems to be a reoccurring issue at Kanata Ford judging by all the reviews I've read. On top of that I was scheduled to pick up the truck 4 times. The first three times the truck hadn't even been shipped out, the 4th time it was there but wasn't ready. I had to wait 3 hours for them to get it ready. In the meantime they took me to sign all the paper work before I even saw the truck ( huge mistake on my part) and when I finally got the truck there was a bunch of features we had discussed missing and they told me "too bad, you already signed the bill of sale". Quote on quote that's what they said. I raised xxxx and managed to get them to write me an IOU for my rims but had to wait 2 months, and call them every second day to get them. That was about a year and a half ago. I stopped in today to see what they'll give me for my truck on trade for a new one, with this whole exchange rate thing going on and that keys for keys deal they're advertising all over the radio, and it was even worst then last time. They just don't try to satisfy the customer at all, they try to sell you what they wanna sell you not what you wanna buy, and they lie through their goddam teeth in order to do so. Then they wanted my credit card to take a deposit before we even reached anywhere close to a deal. So I left, went to Jim keay in Orleans a made a deal right away, and they didn't make me feel like an xxxxxxx for wanting a certain set of rims. They also gave me 8000 more on the trade. Look at all the things people write about this place, they're horrible. I don't even consider someone that can blatantly lie to my face, the way a lot Kanata Ford employees do, to be human. I'm sure there is the few lucky ones who get good service once in a while but judging by the reviews it looks like the majority get bad. I encourage everyone to stay away from Kanata Ford. More

Impolite and no customer service at all! Rude employees, damaged my car during a repair, refused future warranty work and called me a liar. Believe the rest of the reviews and drive a few min Rude employees, damaged my car during a repair, refused future warranty work and called me a liar. Believe the rest of the reviews and drive a few minutes more to another dealership. More

Waited 60 days for my GT and now another 90 days??? Purchased a 2016 Mustang GT and was promised to have it delivered by end of Nov 2015 to their dealership but that's far from it. Just got my VIN numbe Purchased a 2016 Mustang GT and was promised to have it delivered by end of Nov 2015 to their dealership but that's far from it. Just got my VIN number at the "end" of November to check on Ford Etis and build date is set for Jan 25, 2016??? This means by the time it's built and transported to Canada from Flat Rock, Michigan it won't be crossing the border until close to the end of Feb of 2016. I think the sales guys from Kanata Ford needs to be more honest just instead of wanting to get sales and now can understand why they have such a bad rating on Google! Now I have to wait another 3 months and already waited 2... Be honest, professional and most importantly take the time to update and notify your customers of the status and don't ignore them once you got your sale! More