Kanata Ford

Provided incorrect information about the car / Manager was being rude Summary: -Dealership provided incorrect information about the car: I was told one previous owner, now turns out to be 3. (Accordin was being rude Summary: -Dealership provided incorrect information about the car: I was told one previous owner, now turns out to be 3. (According to Kanata Ford, there are 2 because they phoned the previous owner and asked.) -Information was not disclosed: according to Carfax, the car was registered as commercial vehicle. (According to Kanata Ford, the previous owner changed the car from his own name to under his business’s name. But I wonder if this in fact changes the ownership rather than the type of the vehicle.) -The manager Jeff was being very rude. With all the words and threats he gave me, I wish I never have talked to him. Detailed story: I have been looking for a used Saab for the past few weeks and found one from Kanata Ford that I really like. I went in yesterday, had the test drive, negotiated the price, and put down $2400 deposit. During the conversation I had with the sales man, I asked if there was only one previous owner. He was not sure so he went to ask the manager Jeff. He got back and confirmed that there was only one owner before me. I was happy with his service most of the time so I took his word. I really like the car and to show my appreciation to his service, I put down $2400 as deposit, which is far beyond required. Then I suppose to pick up the car tomorrow. I didn’t get the Carproof report of this car until the end of that day when I was leaving. Since the Carproof report they gave me does not have odometer readings nor the previous owner information, I did a Carfax report on my own when I got back home, just to be safe. Then I found out that there were 3 owners before me. One of the owner owned the car for even less than 3 months, from Aug 19, 2009 until Oct 24, 2009. On the Carfax report there was another thing worth mentioning is that before it went into Kanada Ford’s inventory, the car was registered as commercial vehicle. This was not at all disclosed to me from Kanata Ford. I immediately called the sales person but was asked “why does it matter?” He said that I should contact the manager Jeff. At the end if I want a refund on my deposit, I should talk to him anyways. Thus I called him right away, at 7:49pm (they open until 8 pm that day). I told him that the information they provided to me was incorrect. After hearing me for 2 minutes, he said he was with a customer and told me to call him later. I asked him if I can call him 30 minutes later and he said yes. Then I called him again at 8:31pm. During this specific phone call, he kept telling me that Carfax is from the US, it is inaccurate, it is not accepted in Canada, and I should believe the Carproof provided from them. I asked him if there were 3 previous owners, he said he has to look into it. Over the phone, he said he has tomorrow off but he will come in early in the morning for some work he needs to do, and told me he will call me back tomorrow at around 10am. Since I didn’t receive a callback from this manager Jeff, and I was not far from that area, I decided to go there today and talk to somebody in person. I didn’t see the manager Jeff when I got there, so I talked to the sales man again. Of course he tried to save the deal. I feel like being cheated with this deal, so I decided I want my money back. The sales man told me that I have to come in tomorrow when the manager Jeff is here, since he is the ONLY person who can authorize any refund at Kanata Ford. I asked to talk to somebody in charge but then found out that the manager Jeff was actually there, in his office. Before I even started my conversation with him, he told me to wait and said right on my face, which I quote:” You are my second priority right now”. When it got to a point that I could not stand his attitude any more, I had to say it again to him that I want my money back. Then he waved his hands and brought me to a corner office (which has a door). I thought the conversation could be like what I had early with the sales man that they would try to save this deal. But instead, I was being treated very rude! The manager Jeff told me that it doesn’t matter how many previous owners were there, they do not need to tell me. He said he can call OMVIC for me and OMVIC will not do anything about this because they have provided me the Carproof report thus they have full-filled their diligence. After that, he left the office, left me wandering. I just can’t believe how I was treated and can’t even bear to recall his words and his attitude when I was in that office. It is hard to believe a person like this could work at such a big dealership and represent the dealership. I don’t know if he’s trying to scare me or not, but I know one thing for sure is that I shall not be treated like this and I do not want to talk to him. I can’t throw my deposit into the water and just leave. I want my money back. After a few minutes, the manager Jeff came to me again said the car will be ready tomorrow at 9am; no matter what, the car is “yours”. I refused to accept this because the information provided to me was inaccurate; this is not the car we agreed upon. The manager Jeff even threatened to call the police because I’m disturbing their business. While I was there at the dealership, I did not talk to any of their customers nor did I make a big scene. I simply want this to be resolved gently but the manager Jeff’s rude attitude just blows everything off. He even said right on to my face, which I quote” You act like a child.” He’s blaming me for not talking to him. After what happened in that little corner office, I can’t find my confidence in talking to him. I’m not sure if I should trust any word he said. At the end, with the help of my friend, we reached to a point that he will contact the so-called “buyer”, who owns this dealership and to see if I can get a refund. He said this “buyer” is currently unreachable, so he will call me tomorrow in the morning at 11. I will update this complaint form tomorrow to let everybody know what happens. Customer service is totally the opposite of excellent. Quality of work I do not know because there hasn't been any work done. Friendliness is bad. The reception is very friendly and trying to offer you coffee and water, but the manager Jeff is horrible. Overall experience is very bad. The pricing at their inventory is OK price. More